11207 results found
-
Call Queue Settings
Call Queue setting should be done by the user - not by call q - if you have multiple call q this is very time consuming - you should be able to select call q by user.
1 vote -
Decrease steps to Open Web case after portal Update
I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to make me log in again. That was my experience in Chrome. It just took me to support login page. using MS Edge and Internet explorer. The login should be able to pass through to the details page of entering a webcase.
4 votes -
Change View of Tasks
My RingCentral app is always open in a 1/4 of one of my screens. Now, when I click on tasks I can see so much information that I don't need but can't see the actual task. Suggesting the ability to hide columns or change the width. If I've already filtered to see my tasks why do I also need to see the assignee as well? I've tried zooming out - which does allow me to see more... I would also like the name of the task to text wrap. Thanks
4 votes -
Allow receipt of RingCentral call while on Android call without ending Android call.
Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.
1 vote -
Have printable fax confirmation pages in app
When a fax is transmitted, the system sends an email that shows the fax number, date, time and number of pages sent as a confirmation. It would be helpful if that information was in the app in a printable format. That way the fax sender could print the confirmation page from the app and send it to the recipient as proof the fax was sent and received without having to save all the emails.
10 votes -
Admin Report of User Settings
A report that allows admins to view what a user has enabled/disabled in their settings and customizations would be useful.
4 votes -
RingCentral desktop app (Mac) - Don't use system sound output for voicemail playback
In the RC App for Mac, the app uses the in-app Audio Sources settings for everything (audio calls, video meetings, etc) except for voicemail playback. Voicemail playback defaults to the Mac system sound output settings and cannot be changed. This design is problematic as it requires the user to either:Set the system sound output to match the Speaker Source setting in the RC App (e.g., a phone headset) so that all audio (RC and system) play through this single output; or Have calls handled via the RC Speaker Source (e.g., a phone headset) and voicemails played back via different source…
1 vote -
RC app search by department
In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location.Often times in larger organizations, someone may be trying to reach someone in a particular department or location for a need, but may not know a name in that department or location.
51 votes -
The Ability to Choose to Leave a Message or be Forwarded to a Backup Person
I think it would be excellent capability for an Out of Office message to allow a caller to choose to leave a message on the direct line of the person they called, or be forwarded to a backup person (without establishing an IVR).
1 vote -
Intercom use within a shared line
We have a customer who has a single shared line with 8 phones. They need two way communication (intercom) internally on their shared line. Is there anyway we can get internal shared line intercom functionality? There are 8 phones in this group with a total of 4 lines. If you think about the way landline phones work if they pickup a phone on line 1. Then a second user picks up another phone selects the same line. That functions as a two way communication with both users being able to talk on that line similar to how intercom would work.…
4 votes -
Wider range of template use
abiltiy to use templates for queues, auto receptionist - general settings, business hours per site, IVR's
9 votes -
Call Queue voicemails: Ability to send to multiple extensions instead of going to the online-only "Messages"
Users with Desk phones will have access to Call Queue voicemailsFor example, we have a call queue with custom rules to send calls to different users. If a caller leaves a voicemail it should go to the intended recipient of the call queue (or at least to the voicemail box of all managers assigned to the call queue)
4 votes -
Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.
We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. We can currently do this by creating a new user extension (costing more in licensing) and using the call handling/forwarding options for a live person and the message options to transfer to the IVR extension. This costs more and junks up our address book (where we cannot hide any user/contact added).
2 votes -
Mute Key press on Automatic Call Recording
I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
4 votes -
Would you be able to add two notification features?
Hi there!I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. Currently each user has to change their own through preferences in the app.Secondly, I would like to be able to link these aforementioned App Team chats through email. Currently you are able to post via email, but I would like to be able to connect staff members to a Teams app chat via an email link.Generally, I am…
1 vote -
Zero Out to be based on individual users instead of on company level.
I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more efficient to have them sent directly to another agent rather than having the reception queue transfer back to the corporate queue during business hours.
5 votes -
Survey option after phone call has ended
We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
9 votes -
Consolidated Dashboard for Multiple RC Accounts
I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all logged in to different accounts to ensure we can provide customer support.We recently installed LiveChat on all four websites, and I was struck by how easily it is for us to interact with customers on their dashboard where I can see messages from all four websites and know where they are coming from. If something similar to this could…
7 votes -
Change the color for icon notification
Can we change color of unread message dot on Messages icon? It is gray, which is not very visible.
9 votes -
Visual cues for audio activity within phone calls
RingCentral App Feature request: When using multiple speaker and microphone devices on a given system, callers can be unsure of whether their microphone is working, especially when leaving a voice mail to which the call recipient cannot verify the caller is being heard, perhaps if they have not selected the appropriate microphone device. In a similar case, a caller cannot hear a call recipient after placing a call if they have not selected the proper playback device.To assist with this confusion, display the selected audio devices (speakers and microphone) within the dialpad on every call, and show a vertical or…
1 vote
- Don't see your idea?