12919 results found
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Emergency dialing notification
Please create the ability to have different 911 notification people per location. This way someone local can be selected to get notifications for their location but not ALL locations. But also where some can get for ALL if necessary
45 votes -
Meeting Invite Template Customization (Google Calander)
Problem StatementsThe default RingCentral meeting invites template for a scheduled RingCentral Meeting for Google Calader is not usable at all.It provides a very long list of iPhone specific access numbers; irrelevant in most of our meetings;It provides a very long list of local access numbers -- I have to delete most of them to make my own local number standout;The overall look of the template is not professional enough for our use.I want one link "Click here"I have the entire sales team wasting time correcting the default message. SuggestionBest option: Let the user customize his own template.This request had 160…
2 votes -
Custom default email message when setting a meeting
I have several guys, each with video conferencing a dozen or more times per day. They need to change every message every time. That adds up in man-hours and frustation.
1 vote -
Decouple conference call so you can transfer original caller
If you add a call and start a conference call you should be able to hang up with the additional call and then go back to the original caller and then transfer that call.
4 votes -
Key Code to roll phones over to After-Hours
Integrate a Key Code to roll phones to the after hours extension until the next business day.
1 vote -
Getting simultaneous calls from different queues
This would be useful because while on a call we can see the true amount of calls coming in, rather than guessing how many we are missing.
1 vote -
Handsfree Voice Assisted Dialing
We're an organization of recruiters and sales staff that are now 90% working from home. During the pandemic we all started using our cell phones - because we hadn't migrated to Ring Central (which we did Summer 2021). Staff are used to saying "Siri - please call...". We're trying to get our staff to only use the Ring Central Mobile app - but they miss handsfree virtual assistant dialing. I'm sure this presents complications with Siri and Google but here it is - that is the request. Cheers and thank you!
1 vote -
Called number as display in RC App
Cust is looking for a feature in RC App to display the Called Number instead the caller's Caller ID. This is because he has different number in the account and he wanted to know how to answer the call base on the Called number
2 votes -
Add an editable title to pinned posts
When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I thought I'd share with everyone...". So the list of pinned posts is kind of useless when you're looking for something specific since you have to tap on each of them individually to see what's inside them. It would be super helpful for a pinned post to have an editable title so that the pinner can clearly…
3 votes -
Make it easier for user interface, scheduled texting, mass texting
Your interface is outdated and can be used more efficiency.It's time consuming on how to create mass texts and scheduling them.
5 votes -
Ability to Set Ring Time for Desk Phones using a Template
This would help greatly if an admin would like all users' desk phones to ring for the same amount of time before going to voicemail, transferring, etc. Right now, you are only able to set the ring time for the desktop and mobile apps before forwarding to another device on a user extension using a template.
3 votes -
Creating new Contact Groups
In contacts, contacts are grouped by Company, Guests and Personal. A feature should be introduced to allow users to create a separate contact group (eg. Clients), for ease of sorting and allocation of contacts.
27 votes -
Add Trusted Caller and Allow Changing Robocall message to Auto Receptionist
It would be useful to be able to change the default message when Robocall Block is enabled and add a 'Trusted Caller' whitelist to the Auto-Receptionist. This would allow us to let people know their call has been blocked as suspected robocaller then tell them that if they feel it is in error to use our website contact form to let us know. If it turns out to be a legit customer we can then add them to the trusted caller whitelist so Auto-receptionist can route them to extensions or call queues in the future.
4 votes -
Auto populate HUD Extensions with assigned can be monitored group members
So in Ring central as an Admin, you are able to create Call monitoring- groups. Each group has the "Can monitor" and the "Can be monitored". But in order for a "Can monitor" to view the "Can be monitored" members in their Ring central app, they have to manually add the individual extensions of the "Can be monitored" under the HUD Extensions--add an extension. It will be efficient if the RC app can auto populate monitored group members to a Can monitor's HUD extensions for monitoring purposes.
6 votes -
Event Calendar Repeat options
I would like more options for repeating events on the calendar. We have a bi-weekly meeting, but I have to manually create the event since the repeating options are only "every day, every weekday, every week, every month, every year."
1 vote -
Disable Group Calendar Notifications
When I create an event on the calendar for a group, it automatically sends out a notification to the group chat that I have created an event. It overwhelms our group chat when I have 30 events that I'm creating in a month! I would like to be able to turn off the notifications to the chat. Everyone sees the event on the calendar anyway.
1 vote -
Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress
Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress. Incoming calls on RC are quite disruptive and persistent on both laptop and mobile device unless the user intentionally switches softphone to DND. Not ideal to go back and forth with this for each meeting or ad-hoc call that happens throughout the work day.
9 votes -
Implement a Disable Call Blocking Feature
Implement a feature on admin portal to fully disable call blocking for users either by user, group, role, site or company wide. Users can still block calls in the phone app under history (even if role is setup with the Screening, Greeting & Hold Music unchecked (which blocked calls is a subset of)). This way the control is on the admin users and end users would not be able to use or change that feature unless admin portal settings are updated.
2 votes -
Add badge alerts to the app wiget/icon on cell phones
This allows you to simply glance at the wigit & see if there is a voicemail. WhatsApp, Email, Messages all have this feature. It is better for efficiency & business flow. I would recommend that RC consider adding this feature.
1 vote -
Simplified Admin Portal
Streamline and simply the admin portal for small businesses please. I'm a restaurant and need only two lines with custom voice-messaging capability. With Covid, our hours have had to be quickly modified due to staffing issues and the like. I love how easy it is to customize the voice messaging, but to navigate the interface and then make sure it takes effect is cumbersome. I modify my business hours, but then have to make sure the user's assigned hours sync up to actually take effect? Also, the live chat option is not really live. We should have an option for…
2 votes
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