12571 results found
-
Dialing phone numbers doesn't automatically add dashes
It's easier to glance at a phone number before dialing with the dashes in place, that way typos are easier to spot. Thankfully the dashes are added after the call is started but at that point it's often too late.
1 vote -
Remove delay between typing a phone number and pressing enter
If a phone number is typed in followed immediately by pressing enter (to start the call) it doesn't dial the number and the enter key needs to be pressed again. If the enter key button press is delayed by a few milliseconds the number can be dialed. Please remove this delay or at the very least make this configurable in the settings.
1 vote -
Ability to print a text message conversation
It would be great to have the ability to print out a text message/conversation.
24 votes -
Additional Filter on the Call logs
Currently there is no way to filter the logs using the status of the call, whether it is in progress. missed or answered. It would be great if we can add a filter to check the status of the call on the call log on the portal or on the application so that we can check easily how many minutes a current call is.
3 votes -
Preview of image pasted/added into chat
Sometimes I copy the wrong image and paste it into a chat, this could be completely irrelevant to the task, having a preview of the image before sending the message would be helpful to prevent errors.
3 votes -
Option to make your self unavailable for a particular queue while being a member of multiple queues
We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue.Currently, you can only set your status to either "available" or "unavailable" for all the queues in which you are member. This makes no sense...to be "all" or nothing".There needs to be a way in which the member can make themselves unavailable to receive calls from a particular queue while still receiving calls from the other queues in which they are a member.We only use soft phones and have no physical phones.PLEASE. We…
5 votes -
Add ability to re-arrange tabs on the right panel "pinned", "files", "notes"...
To be able to re-arrange tabs on the right panel. So for example I would like to keep the panel narrow (only 3 tabs) and am most interest in seeing "pinned", "task", "note" instead of "pinned", "files", "notes" without having to go to "..."
2 votes -
Discontinue (1) Manager has Full Access to Call Queues - Admin Portal
Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go back, stop or discontinue assigning Full Access to a Manager. If unintentionally enabled and email notifications of voice mail messages are also turned on, endless amounts of voicemails are sent to the Call Queue Manager. In 2-3 setups, I had to assign my account to avoid bombarding any of our Team Leads, Supervisors or Managers with…
1 vote -
Ignore calls while on the line, not place on hold
When pressing ignore or send to voicemail when a 2nd call comes in while on an active call, don't place active call on hold
2 votes -
Changed Order of Desktop/Mobile App under Call Forwarding
I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.
10 votes -
Right align sent messages within Direct and Teams Messages
It is helpful to differentiate between my messages (messages sent) and messages from others (messages received). This allows me to easily differentiate messages within a discussion.
3 votes -
Prevent RingCentral App Window From Resizing On Incoming Call
When using the RingCentral app on my multi-screen workstation, I will dock the app to the left side of my left screen. When a call comes in, the app will undock and 'restore' itself, forcing me to re-dock the app after every call.
2 votes -
control volume option for notification on RC App mobile
please add a control control volume option for notification on RC App mobile on IOS especially for incoming calls
9 votes -
Print to Ringcentral with new app
We need to enable again the Print to Ringcentral with the new RingCentral app
4 votes -
Create contact groups to send bulk text messages
According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.
26 votes -
Garmin smart watch push notifications
Currently, RingCentral notifications do not push to Garmin smart watches
7 votes -
Ability to call multiple numbers and send a pre-recorded message.
Ability to call multiple numbers and send a pre-recorded message.
7 votes -
add option (radio button) to "follow company hours" under user/extension hours.
As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to change our hours in ONE place, and they would be applied to each extension that chose that option.
4 votes -
Support SIP NOTIFY for 3rd Party Devices
RingCentral needs to support SIP NOTIFY so customers using 3rd Party Registered Devices can receive Message Waiting Indicator (MWI) for new voicemails.
7 votes -
Customize Voicemail Notifications
For RingCentral Office accounts with HIPAA enabled, the voicemail notifications that come through email contain caller ID name and the phone number.For additional security and privacy, there should be an option to strip the caller ID information and/or the caller's number from the email notification for voicemails.This control should be managed by the admin and be applied either account-wide or at the user level.
10 votes
- Don't see your idea?