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  1. not able to fit all data on the screen, not allowed to adjust columns to see more info.. such as cutting off caller id name and no way to see it.. also, no way to add notes to voicemail, or arrange the order of voicemails

    6 votes

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  2. Hi Team,I am opening this inquiry so that we can enable this feature under user>template>key templateCurrently there are mitels and other brand that has this feature and yealink doesnt includeTony our partner will appreciate if this willl be available on future produc releaseRegardsRam CarilloRing Central Support Team

    6 votes

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  3. When deskphone pairing is switched on the call pickup groups disappear from the HUD in the Desktop app

    6 votes

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  4. Use headset control buttons to answer, end, and mute phone calls with blue tooth headphones. We can use the earbuds but the controls don't work and the "connect" button is gone in the new version of the app (https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/integrating-headset-with-ringcentral-app.html) in the Setting up USB HID devices.

    6 votes

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  5. Currently call logs are only able to show calls that have come through on direct lines, but now how they were then handled internally. Say, if a caller made a call to the main line, then the call was transferred to another person in the organisation, we cannot see that detail currently. All we can see is that a person called and was on the phone with someone on teh main line for a few seconds, then the call ends.

    6 votes

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  6. When placing audio calls, there is an easy to access volume control. The only way to adjust volume in a video call is to go into the 'test audio and video' settings to get to it. Please provide a much faster means of controlling the volume inside the video call.

    6 votes

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  7. We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.

    6 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  8. I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.

    6 votes

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  9. Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"

    6 votes

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  10. It would be great to have more options to choose from when selecting a ringtone on either mobile app or desk top app. The ones that are available right now does not sound good. Please put the regular phone ring tone.

    6 votes

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  11. It would greatly help if we could have the option to have a bulk update on the user settings i.e., timezone for customers that have a lot of user extensions.

    6 votes

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  12. customer would like to have a call disposition with preset option so that they can easily identify if its a sales or not.

    6 votes

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  13. When answering calls using MS teams app, it should show the caller ID and call queue name

    6 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  14. In a healthcare situation tablets are often used as eCare devices and often do not have the capability to support SIM cards, or eSIMs. They are not mobile devices in the true sense of the word and do not leave a site or campus, although they often roam within the confines of that site..Adding the RingCentral mobile client brings telephony and other features to this device and is a massive boost to patient care and positive outcomes. Being able to communicate directly with other healthcare professionals from a single device quickly and easily enables these positive outcomes.Sometimes the healthcare professional…

    6 votes

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  15. The members from the call should have the ability to have a call waiting, if they are on call, they should still get a another phone call and they can put the current call on hold to answer the incoming call.

    6 votes

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  16. Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you could open a warm leads folder and have all the recordings in one place. The current problem is that all recordings are in the same place which makes if difficult to keep track of the recordings because it is cluttered with 5 second recording of voicemails.

    6 votes

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  17. Would like to get or have the option to forward the call from an announcement-only extension to the IVR menu or other extensions?

    6 votes

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  18. Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.

    6 votes

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  19. We live in St John, U.S. Virgin Islands, which is a U.S. Terriroty. We are able to send individual text messages to USVI phone numbers but when we try to send group texts, it says we are unable to send group texts to an international number. Request to be able to send U.S. territory numbers group texts.

    6 votes

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  20. When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but now many of them show the wrong time as only a single time zone is allowed for all.

    6 votes

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