13289 results found
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To be able to Sign-out all agents in BULK
For the feature "Sign-out from All Sessions" on the UC side to have an option to sign out users in bulk.
9 votes -
Call waiting audio option in Admin portal settings
As like in the RC app. Call waiting for audio settings should be available in the Admin portal so that Admin has the option to turn off and on the audio in call waiting.
9 votes -
Set user status when message tab is hidden from users
The ability to set user status is removed when the message tab is hidden from users. Some customers use a different application for internal messaging such as MS Teams but still want to be able to set user status in RC app. Please make it so that the ability to set user status even when the message tab is hidden via custom roles.
9 votes -
Sort Users by Last Name in Admin Portal
Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
9 votes -
Check another user's messages using Admin Password or Master Password
It will be great if we have an option to check another user's messages in the admin portal using the Admin password or master password, instead of getting the password of that specific user.
9 votes -
Add a comments field to the Device Order process
It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO information, etc.... Anything that would help identify the order when you have multiple orders in progress for different for tasks.Could apply to additional number/POC requests.
9 votes -
closed caption for ringcentral calls
Closed Captioning on a regular audio call to help out hearing impaired individuals
9 votes -
Automatically remove status message when turning off DND.
When you are on DND and set a status message, it is easy to forget to remove the status message if you click Turn off DND. This is confusing to other employees who are trying to see if that person is available or not when the status message is not updated.
9 votes -
Report - Phone System > Groups > All Email References
A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email
9 votes -
Fax Status Notification: Main Company Number Should Show Company Name and Not the Username of the Main Extension
Currently, when the main company number is used as a fax outbound caller ID or fax number to users, the fax notification received shows that the From name is from the name of the main Super Admin extension.Since it's a company main number, The "From" should show the company name and not the extension name, especially, if it is not a direct number or not an operator set on Auto-Receptionist > General Settings > Settings > Operator and Fax/SMS Recipient.
9 votes -
Setting in admin portal to mass provision desk phones
Can we have a feature in admin portal wherein we can mass provision desk phones?
9 votes -
Pre-assign a number to be ported in without mapping.
It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.
9 votes -
Disable Auto Answer For Intercom
Currently - in the admin portal you only have the option to enable and disable compatible phones for the Intercom Feature. Polycom VVX 300 is compatible - the only issue is the option to Disable AUTO ANSWER IS MISSING.- Disable the auto answer for intercom cx would like to have a feature where in they can have the option to disable auto answer for intercom
9 votes -
Auto delete voicemail once notification is sent to E-mail
Since not all extensions are frequently used, they want to have all voicemails sent to email to avoid backlogs and unread voicemail messages in the RC App. It is to make sure only important messages can be stored inside the App.
9 votes -
Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs
Scenario:
A site administrator wants to see and download the calls logs for all the queues he is manager of in a single file
A user group manager wants to see and download the call logs for all the users he managesCurrently, the call logs are separated and the system only allow to view or dowload the calls one queue at a time, or on euser at a time.See attached screenshot
Change required: please allow the selection of multiple call queues or users in the filter of the call logs.
9 votes -
BCA (Bridge Call Appearance) für Client
BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match.Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able to join the BCA groups
9 votes -
Call queue template (adding trusted numbers)
Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.
9 votes -
Implement location support for 911 in VDI environments, Citrix and VMWare
Though the RingCentral client is supported in virtualized environments like Citrix and VMWare Horizon, it does not appear to fully meet the requirements of Ray Baum’s Act in the US in those deployments. Ray Baum’s Act requires that a telephone system send a dispatchable location to the public safety access point. Microsoft Teams can be made compliant with Ray Baum’s Act in a Citrix environment as described in this article under "Support for Dynamic E911"https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.htmlMicrosoft Teams can be made compliant with Ray Baum’s Act in a VMWare Horizon environment as described in this article:https://docs.vmware.com/en/VMware-Horizon-Client-for-Windows/2309/horizon-client-windows-installation/GUID-A3F39AB4-BD8F-4353-BE71-ACA7F3D04B6D.htmlI would ask for your…
9 votes -
Configure Caller ID of Forwarded Calls
would like to be able to configure what caller ID is used when forwarding calls to external numbers:Pass through caller’s CIDoutpulse queue/user/site CIDMain application for option 2 is for on-call rotations. Recipient of call would know it’s an on-call issue and they need to answer.
9 votes -
Option to instantly transfer callers to extension set up when no key is pressed in IVR (eliminate dead air/delay)
Currently, when a caller does not press any key during an IVR prompt (following the Repeat the menuif there is no action settings), there is a prolonged delay/dead air of 4 to 5 seconds before the system triggers the default "no action" routing step. This pause leads callers to assume the line has disconnected, resulting in unnecessary call drops. We need the IVR to route the call to the mailbox extension right away or to whichever extension is set to for that settings
8 votes
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