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10769 results found

  1. Add a Check for Updates button

    I support about 50 RingCentral users across 3 different companies and I can tell you that most of them have an outdated RingCentral app.There is no Check for Updates button or link like Zoom which is a real pain as it requires manual labour to update their clients, of which, most prefer an IT support person to do.I have a ticket opened with RingCentral Support and their guidance to me was to reinstall the app to get the latest version....(duh) they said there should be an automatic update pop-up but we haven't seen one.The cost of the labour alone for…

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Filter Option for Number Inventory in Call Log and Analytics

    There should be a filter option for Number Inventory in the call log and in Analytics. This is to help see calls specifically made to and from the Number Inventory. Currently, the only way to do this in the call log would be to download the call log and manually filter out each number from Number Inventory. In Analytics > Company Numbers, we would have to search for each individual number from Number Inventory rather than there being a filter that would provide an overview of calls made to and from the Number Inventory

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Increase SMS Allocation

    Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.

    7 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  4. Launch an External App or Website for Incoming Calls - but not on internal calls

    We call each other internally but regardless the Launch an External App or Website for incoming calls feature launches itself. It would be nice to have the option that for internal RC calls to not have that launch

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  5. Ability to search on sites under paging groups-devices to recieve

    Currently under phone system- groups- paging only select a paging group and go to paging details.If you click on Devices to recieve page and drop down sites there is no search barhoweverIf you go to Users allowed to page and sites the search bar is present

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Show the time along with the date of the missed call and voicemail.

    i would like to know what time of day i've missed the call or received the voicemail.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Display Desktop Notification Until Acknowledged

    We would like to be able to set desktop notifications to display until acknowledged, so that we do not miss any notifications for incoming messages, missed calls, or voicemails. At this point in time, the Windows notification settings dictate how long the message window is displayed, with a max time of 5 minutes, which still can easily get missed.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Caller ID on Presence Buttons

    In an executive, assistant scenario, we would like the ability to view the caller ID of calls that are incoming or active on a monitored line or presence key.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Color Themes in the RingCentral App for Dark Mode

    The customer stated that it would be nice if there were color themes for dark mode that they can configure both for Mobile and Desktop App

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. Call Queue Direct Number for Users in Queue

    There should be a template created for call queues where members added to a call queue automatically get the Outbound Caller ID on their profile to be the number for the call queue. This would be useful for bigger institutions that utilize many call queues and constantly have to go into each user's settings to change their outbound to reflect the call queues number. Right now, Ring Central only has the template that applies the users direct number; however, the members of the call queues direct number is not usually the call queue number but a temporary number.

    7 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Enable Account admin to Enable / Disable 2 Factor Authentication

    FR Request: Enable Account admin to Enable / Disable 2 Factor Authentication

    Details : Before account admin has access to enable / Disable 2 Factor authentication, and recently for BT accounts access has been Disabled

    Significance of the feature : Easier Ext. email address management for the Admin User

    Current behavior : Feature access was still on the account but due to the latest update BT account can no longer request to have it Disable either Permanently or temporaryWiki: https://wiki.ringcentral.com/display/public/RNU/RC+411+News+Update+No.+3145+-+British+Telecom+-+2+Factor+Authentication+Discontinuance

    Brand : BTUK

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Ability to hide auto receptionist and company numbers from the "call from" drop down

    Customer wants to be able to hide the IVR menu numbers and company numbers from the "call from" drop down for certain employees when they are placing a call. The reason for this is that some of their IVRs are intended as hotlines for specific end clients and they have had some instances where an employee will select the an IVR menu number as their caller ID and they then have customer x calling back on customer y's hotline number, ultimately causing confusion. Overall the customer has requested that we provide a feature where they limit the "call from" drop…

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Saving contact calls in one master account

    When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its for and to pick up. Another way is if one person on the team saves and then its pushed to other team members automatically.

    7 votes
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  14. fax confirmation page - fax transmission log

    Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are smart and hardworking? Obviously no to both of those questions. I cannot conceive of the stupidity it takes to overlook such an important feature. I'm sorry for the vitriol in this message but your laziness and lack of forethought and follow through has cost me an extra hour of work on a Sunday that I don't…

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Folders for the "Text" or SMS messaging tab on the Ring Central Desktop App

    Hello! I text/sms people on a daily basis for my job. Sorting through the long list or searching in the search tab can be quite tedious.The feature is already in the "Message" tab. In the Message tab you're able to create a new folder (see Ring1 image or click me), name it whatever you want, move it up and down the list as you please, color code it to your liking and add things in it. That would be such an amazing feature to have on the SMS/Text tab. Right now it's just a long list of text threads (see…

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Park/Assigned Lines on Cordless Phones

    We would like to have the ability to access private park lines from a cordless phone (eg, Yealkink W360). The phone iself has a "park" feature built in and also has ability to assign multiple lines, but I'm not able to make these work with our assigned park lines so that they can be accessed easily by the user from the cordless phone interface.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Please add the caller id name to the active park location buttons on a phone.

    Park location users would be able to see who is parked at that location

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Presence "Leave Empty" Option Does Nothing

    Hello, when trying to organize busy lamps on our desk phones (VVX450). We would like to leave some empty spaces. For example, we want the busy lamps to appear only on the expansion module and not on the display within the 12 buttons. When I click save, 2 options appear to either leave the empty spaces, or collapse the list. I select Leave Empty, but the list collapses anyway. Can you either fix this or remove the unnecessary step to click either option. It appears to be a flaw in the programming.

    7 votes
    Under Review  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  19. block the faxing on the main number.

    Customer would like to block the fax message on the main number but not including SMS and calls.

    7 votes
    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  20. Set Outgoing Caller ID for all numbers on assignment

    Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainline. It would be great to have all Outgoing Caller IDs set at once to save them having to update 9 different boxes.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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