12972 results found
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markdown support
Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.
Current Problem:
Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.
Proposed Solution:
Integrate Markdown support into the message composition and display functionalities of the corporate messenger.
8 votes -
message data export
Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.
The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.
8 votes -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
8 votes -
Case Severity
RingCentral customers should be able to modify the case severity through the support portal.
8 votes -
RC app call logs
Hi,
Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.
8 votes -
Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience
On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.
8 votes -
Voicemail handling
We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…
8 votes -
Expand SMS ID Options in Workflow Builder
Currently, Workflow Builder limits SMS ID to direct lines only. We propose enhancing this feature to allow the use of alternative phone numbers as SMS IDs. This expansion would provide greater flexibility for businesses with multiple phone lines or those wishing to use dedicated numbers for specific workflows.
Key benefits:
Increased versatility in workflow design
Better alignment with diverse business communication needs
Improved customer experience through consistent, recognizable SMS IDsWe believe this enhancement would significantly improve the functionality of Workflow Builder and appreciate your consideration of this request.
8 votes -
add multiple user for a fax account
ability to add multiple user for fax account
8 votes -
Allow adding more than 3 accounts to RingCentral app
The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.
This will be useful for partners that are working projects for multiple RingCentral customers.
8 votes -
Reports about agents being able to "Accept queue calls"
Ability to show a report that shows how many times users enable/disable "Accept queue calls" feature.
8 votes -
User last login history in RingEX
The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX
8 votes -
Bring up Contacts when transferring a call on desktop app (like in mobile app)
Tough to transfer a call in the computer app versus the phone app. The mobile app gives you a list of contacts to transfer to but the desktop app makes you enter an extension number/name
8 votes -
Bulk upload of Hold Music
Bulk upload of Hold Music to all users who need to use such hold music
8 votes -
Physical phone accept queue calls status
I would like to see a button similar to Cisco's Hlog button on physical phones. This would allow the user to change their status for queue calls from the physical phone instead of forcing them to log in to the application to do so. Possibly with a status light on the button to indicate if they are logged in or not.
8 votes -
Additional option for call queue waiting time to let the call route to 3rd party number
Additional settings/key press/option to let the call route to either voicemail or 3rd party number instead of waiting for the maximum caller and number of callers in the queue to reach.
8 votes -
Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue
Assign user extension to delegate even if the user is part of the call queue group.
8 votes -
Live monitoring from RingCentral Admin portal of a extension/user.
My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.
8 votes -
AI scoring for DFO
Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.
8 votes -
settings options to separate queue calls vs direct calls ringtone
we need settings options to separate queue calls vs direct calls ringtone
8 votes
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