9677 results found
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Utilize the intercom feature without having to dial user extension
We would like to have the ability to press "Intercom" then press a user extension rather than having to look for and dial the recipients extension.
6 votes -
Remove email notification to the users when adding or remove users in call monitoring.
Remove email notification to the users when adding or remove users in call monitoring.
6 votes -
Need to answer and hold other calls without disconnecting current caller.
I have a call-in talk show. Every time I'm "on a call" and other callers ring in, when I click (ANSWER AND HOLD) it puts the "active" caller on hold rather than the new callers. This is a big problem on my side. Please help!
6 votes -
contact number should show on the email notification even if the call comes from the IVR
Even if the calls routed to the IVR and go directly to the voicemail of a user extension, the voicemail email notification should still show the contact name of the caller if its save on their company contact list
6 votes -
SMS Toggle ON/OFF at the the User Level
Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, administrators should be able to self manage who has the right to send/receive SMS to their RCO App. Perhaps in addition a limit to how many messages they can send without additional approval. With regulations becoming more strict as well for business' SMS this will grow in importance.
6 votes -
fax confirmation page - fax transmission log
Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are smart and hardworking? Obviously no to both of those questions. I cannot conceive of the stupidity it takes to overlook such an important feature. I'm sorry for the vitriol in this message but your laziness and lack of forethought and follow through has cost me an extra hour of work on a Sunday that I don't…
6 votes -
Call forward All from one device should update to the entire account
Currently, when call forward all is set on a polycom device, or another device on a licensed account, that call forward all only affects the reachability for that device, but calls will still come in to other devices on the same individual's account while forwarding from the device that has the CFA set.Setting call forward all on one device on the account should update it for the account.
6 votes -
See Participants in Conference Call
This would allow users in a conference call to see all the participants in a conference call. Either by name or phone number. This would ensure information is being kept secure.
6 votes -
Please add the caller id name to the active park location buttons on a phone.
Park location users would be able to see who is parked at that location
6 votes -
Archiver for Performance reports and increase data retention to more than 6 months
Ability to include performance reports in archiver and increase data retention to more than 6 months
6 votes -
Option to change the way how SMS and internal messages are sorted.
To have the option to sort the messages by date and time, from oldest to newest, by location, by recipients, by senders, etc.
6 votes -
Have RingCentral App automatically remove SMS conversations when a user Opts Out
Under the new TCR, users are able to opt out of SMS conversations. The RingCentral App should have automation in place to remove or not allow the RingCentral user to responde to that conversation.
6 votes -
Add call log within a direct message
co-workers often request or state they need a phone or video call. It would be helpful to a record of made, or missed calls within a chat to confirm if that call had been made/attempted. The video and phone shortcuts are within this chat, just show me a time stamp of when they were used within the chat.
6 votes -
Template to Change Emergency Response Location for User's Phone
It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.
6 votes -
Inside IVR custom rule
Customer wants to have a personalized custom rule under the IVR menu of them.So that they can also have an option to toggle on and off for a specific day.
6 votes -
Emergency page of more than 25 phones
We have location with more than 25 phones. If there was an emergency such as a tornado and we wanted to page to warn staff to take shelter, or to lock down the facility in the event of a gunman, it would be necessary to page all phones at that location.
6 votes -
Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd
HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.
6 votes -
Change Audio Format
It would be best if we have the option to change audio fle from mp3 to wav file or vice vers. There are some devices that does not support mp3 or wav.
6 votes -
Video Recordings and Text Transcripts to Archiver
I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well
6 votes -
Multi user capability within the mobile app
With our current franchise setup, we have some managers & owners that operate multiple locations. If they were able to swap between accounts within the app without having to log in/out every time, that would be great. Combining them into one user becomes more difficult in keeping caller ID's separate with both calls and SMS.
6 votes
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