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11248 results found

  1. Allow the option to disable 2FA on Entire Account

    There should be an option to disable 2FA on the entire account. 1. we do not want Ringcentral to tell us what is safe and what is not. especially when it comes to user accounts that are restrict to their daily activities. 2. we are a medical facility. there is a strict line of personal device usage at our location. by forcing a 2fa, you are making the employee to attach their personal device to a company asset. I do not think people at RC think this through

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Over-riding a custom rule

    We would like to have a feature to over-ride a custom rule. There are custom rules that doesnt work because the system thinks there is a conflict between those 2 rules. Just like in my situation, when our did is dialed, we wanted the phone calls to be forwarded to our main number. It limits us from dialing the DID of the other extension. It goes to a loop. The work around that we thought that will work is creating another rule where we can utilize the called ID on custom rule. Custom rule is set up perfectly. Whenever the…

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Increase HUD and appearance feature to more than 100 extensions. At least 200.

    I have maxed out the 100 number of HUD users. I need to add more since we are hiring people every day. All the agents are telling me that it is no possible. We really need to be able to see more than 100 in HUD. As of right now we at least need 130. Please increase number of appearance and HUD ussers.

    7 votes
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  4. Simultaneous protocol to be added in call queue overflow

    Customers request for simultaneous option should be included under call queue overflow.

    7 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  5. Contacts

    Upload outlook contacts to deskphone

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Block All incoming International calls in bulk option

    The customer wants to have a feature wherein they can block instantly all international numbers without manually entering the country code.

    7 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  7. calendar for holidays

    It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Allow Outbound Caller to Play a Recorded Message When Leaving a Voice Mail

    My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so they would like to be able to record about a half-dozen messages, and be able to play those instead of speaking.

    7 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  9. Video Call between Polycom CCX 700 and Polycom VVX 601

    -This would allow clients to use the video call feature for the phones-This would encourage purchase of the newer Polycom models

    7 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
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  10. Add external contacts to desk phones using Desktop App HUD

    Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outlook, to your desk phone's display through the HUD.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Display Corporate Directory as a List Instead of Having to Search

    I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.

    7 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. Ability to change the times the prompt is played if caller enters no action

    Ability to change the times the prompt is played iff caller enters no action. Currently hard coded at 3.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Monitor HUD on android RC mobile app

    Would like the ability to tab into the calls my sales team is making from the mobile app. I am unable to monitor calls in the HUD on RC mobile app on android.

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. SMS option in IVR

    It would be amazing for callers to be able to send a text directly from the IVR. Something like "Press 9 to send us a text" or something thereabouts. I don't know if it's technically possible, but if there could be some sort of speech to text or similar, it would be a great feature.

    7 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  15. Option to Disable Notification for a single Co-Recipient

    Make it possible, on a person by person basis, to DISABLE sending e-mail notifications to people that are Co-Recipients to an extension. Without this, the only way a person can stop notifications from the shared extension is for them to disable notifications on their own account. But if they do that, they also lose all e-mail notifications for their own extension. Scenario:Message-Only box (ext 3001)Notifications (e-mail) is Enabled for the extension. Notifications are being sent to support@ourcompany.ca Three staff are attached as Co-Recipients of that extension. This enables all three of them to access, listen, manage/delete messages that have come…

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. have the fax subject line appear in the FAILED fax transmission receipt

    Is there a way that we can have the fax subject line appear in the FAILED fax transmission receipt ? Reason being, when we receive the failed to transmit receipts, it only indicates the time sent, which is not the exact same time of the email showing in the sent box. Sometimes, we are sending multiple faxes during that 1 minute and sometimes to the exact same fax number, however, only 1 fax will fail. There is no clear way to identify which fax has failed. Whilst the actual transmission receipt, does show the fax number sent to, many are…

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Recovery or Holding of Deleted Extensions and Data

    Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Add Home Screen with Favorites or HUD to Android and iOS app

    currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them.Adding a Home Screen or even the HUD from the desktop app would allow me to call my most commonly contacted people without taking the extra steps of finding them.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Add captions for phonecall

    Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Automatically Remove Users from Queue when "Away/Offline/Invisible"

    If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue calls", they won't negatively disrupt/impact the queue.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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