12972 results found
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Apply key template without overriding presence keys
Currently when you apply a key template this overwrites any custom presence keys we have applied for the users. We would like to apply a key template without overriding existing presence keys.
8 votes -
External shared directory - cannot input the same data for mobile numbers and company number
When you export the existing file, you cannot put the same data for mobile numbers and company numbers. It will give you an error unless it is a different number. Hope you can input the same number for them.
8 votes -
Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext
Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.
8 votes -
Desk phones to have Shared Contacts Feature
allow shared contacts to work on desk phones
8 votes -
Separate Settings for Call Queue and Extension Ring groups
Right now, call queue is not working due to the ring group set up under the extension settings. It would be great for call queue to work as designed regardless of the extension settings.
8 votes -
Add Presence Feature for Common Area Phones
The presence feature is currently limited to desk phones that are assigned to user extensions. It would be great if it can also be added to common area phones, especially when used internally to communicate if they have not memorized direct numbers/extensions of other employees.
8 votes -
Increase the voicemail time limit
The voicemail time is too short. Is there a way to increase the time limit, the ideal time limit would be up to 10 minutes. We service all time zones w/ calls coming in after hours. It is very frustrating for the client to call back to continue a voicemail 2 to 3 times.
8 votes -
Super admin can get an access on meeting recording hosted by other users/ extension
Sending this ideas on behalf of the customer. To have super admins get an access with meeting recordings hosted by another users/extensions without asking for their approval or getting the meeting recording forwarded to their email, etc.
8 votes -
Enhanced Error Indication for Faxing Failures in Call Logs
The current system for indicating faxing failures in call logs lacks specificity, often providing generic error messages that hinder efficient troubleshooting. This feature request aims to enhance the error indication in call logs, providing more detailed and specific information about why fax transmissions failed. By improving error reporting, we can streamline troubleshooting processes, enhance user understanding of issues, and ultimately improve the overall user experience with RingCentral's faxing service.
8 votes -
Ability to forward text messages automatically to an email address
The customer wants to be able to forward text messages automatically to an email address.
8 votes -
RingCentral dial pad shortcut
A request has been given to have a separate shortcut for RingCentral dial pad so the whole application doesn't need to be pulled up every time customer needs to make a call.
8 votes -
MVP Offline Mode
Currently messages error when internet connection is not active. It would be great to have an offline mode. Once back online it can then send the messages again. At the moment it just errors and the user has to remember to reset manually. Our competitors like Teams offer this.
8 votes -
Ability to have extension numbers that start with 0
As an example, 012345.
8 votes -
Easily recover accidentally deleted phone numbers (DIDs)
The request is to add something like a recycle bin where delete numbers can sit for ~30 days before they get wiped from the account. Admins have to do a lot of moves, adds, changes, deletes and there is a chance that they might delete a DID by accident. There is no undo button when a number has been quickly and accidentally deleted. Phone numbers in the Recycle Bin should still have the last DID name it was assigned. Additionally, phone number in the Recycle Bin should show what it was last assigned to. Admins should be able to restore…
8 votes -
Honor Opt Out for P2P SMS
Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.
8 votes -
Speech enabled Auto-Attendant for RC Office
Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.
8 votes -
Make Billing Currency a System Admin selectable attribute
Currently, Billing currency cannot be changed. The only way to satisfy to change billing currency is to migrate to a new UID, which results in a huge loss of data and disruption of services.
8 votes -
Kermit SIPping Tea Emoji Needed
We should create a custom emoji to represent Kermit the frog SIPping tea similar to the popular GIF.
8 votes -
Add UAE Dial Plan & Home Country
Red Hat is in the process of turning up a new custom engineered BYOC gateway in Dubai, UAE. They needed local UAE DIDs. UAE regulations require ALL local, LD and International calls to use UAE PSTN.Because we don't have a UAE dial plan users cannot select UAE as their Home Country and therefore customer's UAE DIDs cannot be assigned as a RC DL they can only be added as Additional Numbers (DIDs).As a result we currently have to assign a (pseudo) DL for each user and create complex call routing rules for emergency services.Red HatARR: $3,254,008SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0013400001XCDIOAA5/viewRobert Half International…
8 votes -
2 different credentials on the same user extension
Customer called in asking if its possible 2 different credentials on the same user extension
8 votes
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