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9677 results found

  1. This feature will enable callers to pull back call queue calls if not answered at a certain time instead of routing it to the current wait settings

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Is there a way around this or some other way for admins to archive all data of all users? This is very important to us. We need to be able to archive all the user data for compliance reasons.

    6 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  3. Customer wants a longer time frame to access call logs.

    6 votes

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  4. Some numbers are showing a different Caller ID when dialing international numbers. It would be great if the original Caller ID is retained instead of having to show a different Caller ID when dialing international numbers.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  5. In 'Message' area of Ring Central App: If I have a file folder created with multiple chat groups under it, and the file folder is collapsed (which the App often does - another feature I would like changed - once expanded, keep it expanded unless I manually close it). So if the file folder is collapsed, I would like to see a 'new message' indicator (could be a small circle with number of new messages, could be the file folder type turns 'BOLD') - some way for me to know there's a new message in any one of the multiple…

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. We would like RingCentral to offer mobile numbers similar to what other competitors offer.

    6 votes

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  7. Custom template for Holiday greetings to automatically inform callers that certain holidays office is closed

    6 votes

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  8. Please extend the intercom feature to work across PBX federated accounts

    6 votes

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  9. ability to set and block messages that contain specific words or phrases

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.

    6 votes

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  11. Can we have a feature in admin portal wherein we can mass provision desk phones?

    6 votes

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  12. It would be helpful because almost all of the calls I receive on my RingCentral number are suspected robocalls.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Implement a system-wide restriction to block users from dialing a specific phone number while maintaining the ability to make calls to other numbers.One possible solution to block users from dialing a specific phone number system-wide while still allowing them to make calls to other numbers could involve implementing a call-blocking feature at the network level. This feature would be configured to recognize the specific phone number that needs to be blocked and reject any outgoing calls to that number from any user within the network. Additionally, administrators could set up permissions or restrictions within the phone system to prevent users…

    6 votes

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  14. This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually

    6 votes

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  15. It is a benefit, that RingCentral MVP (and the partner brands) syncs the status with workplace systems from Google and Microsoft.But it there are situations where the user likes to set the status manually to 'available' and so overwrites the synced status from the calendar. This is a valid use case, when a meeting ends earlier and the user like to show the colleagues, that he is available now (without changing the calendar entry, which is cumbersome)Or the user has a blocker in the calendar but should be reachable anyhow.

    6 votes

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    0 comments  ·  Application  ·  Admin →
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  16. When a user turns on their DND status, it should reflect the DND or busy status (red) on the sidecar. Currently, the only way to know if someone has DND on is by calling them and being sent to voicemail. It would be great if they would be displayed as unavailable instead, which would save you a phone call and precious seconds spent on it.

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  17. To have a report that shows the duration between when a customer leaves a voicemail and when they are subsequently contacted.

    5 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  18. It will be helpful if we have an option for the customers to set up a single point of entry for their incoming faxes.
    This can be an extension which can handle all the faxes and we can set up a rule that sends the fax as an attachment based on which phone number the fax was sent to.

    5 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  19. Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups

    5 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    5 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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