13289 results found
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Segmentation of External Shared Contacts from Internal "Company" Directory
A feature is requested to separate externally shared contacts, such as vendors, clients, and partners, from the internal Company directory. Currently, all shared contacts appear alongside employees, creating clutter and making it difficult to quickly locate internal staff. The enhancement could include a dedicated Shared Contacts directory or customizable contact categories to improve organization, usability, and efficiency.
8 votes -
Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
8 votes -
When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted
When someone is trying to access the account with a new device, he would like to get a notification and that person can only access it once he gives permission.
8 votes -
Hold time visibility for other agents
Ability to have the users to view the hold time duration of other users
8 votes -
speech-to-text
Customers are requesting a speech-to-text (voice dictation) feature in the SMS interface. Before sending an SMS, users should be able to click on a microphone icon, speak their message, and have the system automatically convert the speech into editable text. Users can then review and edit the text before sending.
8 votes -
Allow incoming calls to route the call directly depending on the user's contact list
Alllow incoming calls to be connected automatically depending on contacts. If the system recognized my contact, it should directly connect to my number. If not, it should connect to my desire queue. If Ringcentral recognizes the caller phone number to be within my current contacts, then I need the phone directed to my assistant. If Ringcentral does not recognize the number, I need the call directed to my intake team. I want the intelligent solution, not IVR
8 votes -
Allow forwarding extension to choose what endpoint to ring when forwarding call to another extension
We would like to have a forwarding extension to have a choice to select what endpoint (RC app, Desk phone, Mobile app) when forwarding call to another extension
8 votes -
Dark mode in Admin Interface in RingEX?
It would be a nice to have, not super critical just easier on the eyes.
8 votes -
Custom Rules order priority
I would like to see a feature where the ordering of Custom Rules determines their priority in matching to inbound calls.
Here is my use case:
I have a custom rule on a site's Auto Receptionist to send calls to an answering service during the lunch hour.I also have a custom rule for Holidays set on the same Auto Receptionist.
Naturally, the lunch schedule happens every day (including holidays) so this creates a conflict. Currently I have to exclude the lunch hour from the Holiday rule to have no conflicts. This however will have calls during the lunch hour…
8 votes -
Allow multiple calls to be placed on hold simultaneously when headset controls are enabled
Currently, with headset controls disabled, a user can have multiple calls on hold simultaneously.
Once headset controls are enabled, clicking the hold button toggles between calls meaning that one call is always active.
Feature Request: For users to be able to manage multiple calls on hold in the REX app regardless of whether the headset controls are enabled or disabled.
8 votes -
Add Tracking of Users Who Access or Listen to Call Recordings in the Audit Trail
Enhancement to the Audit Trail: include detailed logging of users who open, access, or listen to company call recordings. This feature would improve visibility and accountability by allowing administrators to track playback activity for compliance and security auditing purposes.
8 votes -
Add the ability to include and download MAC addresses in the User List report, alongside existing user information.
I would like to run a user list with first name, last name, extension, DID, location, and MAC address assigned to the phone.
8 votes -
Ability to disable PIN
Ability to disable the PIN so that customers don’t have to enter the PIN every time they access voicemail.
8 votes -
Temporary Numbers assigned to Contact Center cannot be redirected.
Currently if you assign a temporary number to the Contact Center it cannot be reversed until the number it is associated with ports. This is an inconvenience. Also to avoid downtime, and have a quick and seamless migration, we should be able to reassign a temp number mistakenly assigned to route to a contact center. When trying to reassign, you get the message below:
Number Type: Contact Center Routing Number
This Contact Center number is being used as a temporary number for an in-progress port-in. It can't be reassigned to another number type.8 votes -
Allow Admins to Download Private Voicemails from Message-Only Extensions
Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.
8 votes -
connect the intercom Grandstream to RingCentral
Can you support Grandstream brand intercoms? We need it very much !
8 votes -
Hotkey Support MS Teams EA
Please support in MS Teams EA the hotkey functionality F6 to place a call same as with the desktop application.
8 votes -
RCS
Upgrade Text Messaging Features to the RCS protocol in RingCentral.
"The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…
8 votes -
Role-Based Access Control by Site and Department
A feature is requested to enhance RingCentral's role-based access controls by allowing administrators to restrict user access to call recordings based on both site and department attributes. For example, a manager assigned to a specific site and department should only be able to access call recordings for users within that same site and department — ensuring more granular control over data visibility and security across organizational units.
8 votes -
IP Phone Do Not Disturb And Ring Groups
Currently, if a member of a ring group puts themselves in DND via their physical desk phone (Poly VVX450), no other member of the ring group can recieve the call; the system sends back a busy signal causing the call to route to the next step (either VM or Forward). However, if the user puts themselves in DND via the Admin Portal, the ring group/call routing works as expected or desired.
A member of a ring group SHOULD be able to put themselves in DND (either by their physical phone or desktop/mobile app) without affecting other group members' ability to…
8 votes
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