11248 results found
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Allow replies to automated text messages.
I need to be able to reply for meeting confirmations, etc. that come from automated numbers.
7 votes -
Call monitoring group to Performance report
Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report
7 votes -
phone configuration screen display - add an option to show extension number + phone number
add an option to show the extension number + phone number
7 votes -
Caller ID - Update All
I am the primary administrator for our company phone system that includes approximately 2,500 employees, each with a unique phone number.Managing Caller IDs is laborious because each employee has 9 or more values that have to be updated (Phone, RingOut from Web, RingMe, Call Flip, Fax Number, Mobile App, Additional Desktop App, Common Phone, and Alternate Call ID). I understand that different companies and types of companies have legitimate needs to have unique values for each type, BUT, it would be really nice if you could add some kind of "Update All" or "Apply to All" button that would push…
7 votes -
Bulk creation of 911 locations
I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have to do them individually. It would be nice if we could bulk create them since the data is already required on the bulk user update form. Or, allow them to be created through the bulk user update.
7 votes -
Calls Sent to Voicemail Not Marked as "Missed Calls"
You don't need to alert me to a "missed" call for those I intentionally sent to voicemail. Or at least give me a toggle that lets me choose if I want it to be listed as such.
7 votes -
Centralized management of device upgrades/firmware
It would be very helpful to be able to centrally manage firmware updates to devices vs having to update each one individually. Other tier-1 providers already perform firmware updates for devices without requiring it to be performed manually.
7 votes -
Robocall number bulk blocking option
Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.
7 votes -
Ring Group cannot have more than 2 active phones to ring simultaneously
Customer would like to have an option to ring more than 2 active phones to ring simultaneously in a Ring group. Its a limitation of the ring group that it cannot have more than 2 active phones to ring simultaneously.
7 votes -
Provide list of all prefixes which are chargeable outside of my calling plan
I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…
7 votes -
Parked calls should be routed back to Park Group
Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user
7 votes -
Reassign Task to a Different Team or Group
I would like the ability to create a task and then either copy or reassign to a different team/conversation.
7 votes -
Have a faster way of changing the deskphone's outbound caller ID without having to get into the web portal
The method of using the mobile app and the desktop app in conjunction with the web login both worked, but the method is way too involved for the Users.
7 votes -
Option to Dock the HUD list
I think it would be vary helpful to be able to dock the HUD list somewhere on your screen.
7 votes -
Voicemail to Text To Have Better Accuracy
Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.
7 votes -
Change multiple extensions at one time in queue
Currently to adjust who gets calls first you can only move one extension to the bottom at a time. Allow multiple extensions to be selected and dragged at the same time. Good for when your call center is in zones and moving zones all at once instead of individuals.
7 votes -
Alert button
It would be helpful if there was a alert button to get the attention of the team. A doorbell sound or something to let the team know to look at the chat.
7 votes -
BT Feature Request : changing the address on the home page of the admin portal
Feature Request : changing the address on the home page of the admin portal
Details : there is no option to change the address of the account on the home page located at the right hand side
Significance of the feature : able to change the address on the home page screen of the admin portal
Current behavior : not able to change the address
Brand : bt cloud phone7 votes -
Round Robin in randomized order
I am requesting that we add a second round-robin that rings members in a randomized order.We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales people in a randomized round-robin would make more sense.
7 votes -
Allow Users to accept queue calls while on another call.
As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call queues while already on a call. Unfortunately, this is currently only available for direct calls and not for those routed through call queues.The inclusion of a toggle option within the call queue settings would allow users to receive incoming calls while already on an active call. The toggle could be aptly named "Allow Users to Accept Calls While on Another…
7 votes
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