9341 results found
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Automatic text message reply
please add a way to set up automatic text message reply like an “out of office” email rely to the messaging system
5 votes -
Fax Cover Page using the Ringcentral App desktop
We have Google Contacts synchronized on the app with all information. When we send fax using the same app, it does not auto-populate the recipient information (like first and last name, company and business phone etc..) in the cover page.
5 votes -
Add option to disable send with "enter" or "return" key
Some of my co-workers pre-maturely send unfinished messages by hitting enter. Their assumption is enter will move to the next line (as on email). Instead it sends half of their message and often creates confusion. It would be nice to have the option to toggle this on/off based on preference as you can do on Skype messaging (see screenshot attached)
5 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this is now in app. See the below setting, accessible under Settings - Keyboard Shortcuts. -
Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings
I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait of 5 seconds, which adds an unnecessary 5 seconds to every call that requires this procedure. Please allow for an option that is 0 or 1 second.Thank you.
5 votes -
Assigned shared line number to user extension
Assigned shared line number to user extension
5 votes -
Organizing "Presence" on phones
Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further down in the alphabet to add a new person in the presence.
5 votes -
Allow scheduling of meetings without connecting to a calendar
Allow scheduling of meetings without connecting to a calendar. For privacy purposes and confidentiality, I do not want to give access to my outlook calendar.
5 votes -
Add more trusted emails
It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
5 votes -
On the new "Ring Central App" add the "To: [phone number]" that is being called
On the Ring Central Phone App, it shows what vanity number our lead is calling. It shows on the app which 800 number is being called. We can track our lead sources this way. On the Ring Central App, it does NOT show the "To" and we cannot find out which number they are calling. Seems like an easy fix to transfer the programming from the RC Phone App to the RC App. We just need to know which number is being called. This is all on the Desktop.
5 votes -
Sort Tasks for Most Recent & Make Comments & Sub tasks
Previous version of tasks allowed you to sort by most recent. This is very useful.Also I dont see a way to make comments on a task.Also it would be great to have subtasks.ThanksD
5 votes -
Allow Callers to Transfer to Another Extension by Pressing 0 During a Voicemail Greeting
With our old phone system we would frequently include "press 0 to speak with someone if you have an urgent issue" in our voicemail greeting. This way if they were calling their primary contact and weren't able to speak with them they could easily be transferred to another extension (typically our reception call group) so they could speak with someone instead of leaving a voicemail.
5 votes -
There should be a way to filter out a complete call in the detailed call logs.
While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very helpful if there would be a column of call ID then the Action ID by which we would be able to filter out the specific calls and action.
5 votes -
Company name integration with RC dialer
Currently, in the RC app (desktop and remote), when integrated with contacts in Outlook, an individual name can be entered and the associated phone number will popup. However, if a company name is entered (and the Outlook contact for the company correctly shows the company as a business), RC will not locate the number. RC's competitors (for instance, 8x8) have this feature. Similarly, with a competitor, when a company name is entered, all individuals associated with the company show up.
5 votes -
Transfer voicemail from inbox to another extension
This would be useful if an employee likes to keep messages in their mailboxes and need to transfer it to another extension. We get alot of email and these seem to disappear within the inbox when transferred that way.
5 votes -
Play hold music while transferring a call
I use the app a lot for our reception line and currently when you go to "more" then "transfer", the call stays live while pulling up the extension to which you are transferring. It would be useful if the call was put on hold while the transfer was happening, especially in louder work environments.
5 votes -
Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number
Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number.If will be beneficial for the owner of the external number to know if the call was coming from their RC account.
5 votes -
Option to disable Operator extension
On Single level IVR , can we have the option to remove the (0) operator extension or when callers press 0 they will be routed back to the main company greeting?Thanks!
5 votes -
Disable callers from being able to directly dial an extension
Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
5 votes -
Voicemail Ringback
Call the user with a prerecorded message alerting them they have a voicemail waiting.
5 votes -
Failed Fax Preview
It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.
5 votes
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