12130 results found
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New customers/users could have been prompted about CNAM and its limitation
Users are not aware that CNAM does not work on all end-point especially a mobile phone.Users could have been prompted on initial login and link them to the article number 11592. This should help correct the users expectation regarding the CNAM.
6 votes -
Allow the ability to view messages when deleted
Allow the ability to view when deleted items were actually deleted and not just received from service.ringcentral.com.From service web > Messages > Deleted items it has a column that says "Received"... it would be nice to have a column of when the message was moved to the Deleted items
6 votes -
Callback Prompt
Callback prompt feature that alerts a user on the phone to call back, so when they get off the phone, they would have a blinking light and could pick up and call back the person who left you the call back prompt.
6 votes -
Silence audio of incoming call
have a setting yet on the app or on the admin portal that can silent the audio of incoming calls that only comes from the call queue. Having the agility of not hearing the ringtone all the time when a call is from the call queue
6 votes -
Encryption for Text Messages
When staff members send an e-mail with numbers, the e-mail is encrypted, blocked, or automatically masks the numbers. Can this be done in the RingOffice Text Messaging feature?
6 votes -
Synchronize iCloud contact to Service Web
Our customer would like to synchronize his iCloud contacts to the RingCentral desktop app. A work around was provided to download customer VCF then convert to a CSV file then upload it to the service web.
6 votes -
Block Private Callers
A lot of spam callers and telemarketers use a private number to call. We need the ability to block them completely.
6 votes -
SMS auto Response
An auto response to an SMS text stating that we do not have SMS texting abilities and that the client will need to email staff to contact us.
6 votes -
Add "Ring to RC Mobile App" to RingOut
Add the option to Ring Out RIngCentral Mobile App to the Ringout options.We have users who wish to use the mobile app but need to click to dial on their PC. Their PC cannot carry sound. Being able to set the RingOut to Point to their mobile app would be a great option.
6 votes -
Customize Company Contacts / Phonebooks
Requesting for an Option for the admins to have a templated phonebook that will be shared for the users.have certain contact be excluded on the contact list for privacy.allow users to modify those templated contacts based on what are most used contacts.
6 votes -
Set Numbers that can Override Do Not Disturb
Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but still needs to receive calls that are coming from the emergency dispatch number. Similar to what iPhone currently has where you can set the ability for a number to still come through as a call when your phone is in Do Not Disturb mode.
6 votes -
Option to Edit Call Handling and Forwarding on user template
currently, you can only edit the basic call handling of the app, there is no option to add number or other call forwarding set upAlso, please check if we can add an option to edit the caller id and call handling during extension creation along with basic details
6 votes -
Add Anker device support to headset controls
I have an Anker PowerConf S360 speakerphone. It is detected as a headset. When I press mute on the device, it is muted in RC but when I unmute on the device it does not unmute in RC until I press unmute a second time.
6 votes -
The ability to disable features company wide
The ability to disable Glip/Message and other features (like Tasks, Events, Files and Notes). Where our users cannot use these features. Basically a toggle to allow the feature to be used or not
6 votes -
Please add a transfer to vmail softkey.
It would be very useful to have a softkey to transfer calls directly to voicemail without the need to have to dial * codes.
6 votes -
Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal
Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.
6 votes -
Edit Voice Greeting for Blocked Calls
Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
6 votes -
Allow Users to log into more than one hot desk phone at a time
We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someone calls it will ring both phones. While you can you call handling, this can get out of hand quickly as instructors move from year to year, negating the advantages of hot desking. We love the hot desk feature, especially the unlimited login times to help ease management of…
6 votes -
Ability to change voice mail email notifications
Can we please change the voicemail notifications so that either the person leaving the voicemail or RingCentral can filter voice mails between which voice mails are considered urgent and which are not.This is so that users can determine what they need to respond to in what manner of time. Currently all voice mails have urgent in the subject line.
6 votes -
Select Caller ID
Users should be able to search Area code from the "My caller ID" section. User has to scroll through a number of area codes, it would be a lot easier if users can search area codes and a list of numbers attached to the area code is displayed.
6 votes
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