12731 results found
-
Hot Desking – Automatic Logout When User Logs Into Another Device
We are observing an issue with the Hot Desking functionality where the user session does not properly terminate on the original device when logging into a second device.
Current Behavior:
When a user logs in to a second Hot Desking phone, call functionality is disabled on the first device. However, the first phone still displays the user’s information and does not fully log out.Expected Behavior:
When a user logs in to a second Hot Desking phone, the first device should automatically log out and return to the login screen. This ensures the device is fully released and available for…6 votes -
6 votes
-
opt out date
Have the date when the customer opted out of SMS on the report downloaded from the admin portal > SMS opt out numbers.
6 votes -
Allow admins access to HUD on each user's setup
This way the admin can create the directory from the admin portal per user specifically with the option to use the folders set up.
Many users struggle with technology and asking them to create their own directories so they can access this very useful feature causes problems.
A template for the admins to create and then deploy based on the user type would also be useful with this feature.
6 votes -
ENABLE SMS WORKFLOW FOR SHARED INBOX
SMS automation/workflows are currently only available for direct numbers and not supported in Shared Inbox. It would be helpful to extend this feature to Shared Inbox to allow teams to automate responses and improve messaging efficiency.
6 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
voicemail drop
I have tested the RingCentral App connect current version 1.7.24 with the Google Chrome Extension (version 1.6.30), I did not select a CRM to connect with and it works well.
Are there any plans to develop the same functionality within the RingCentral desktop app itself, it would be great to have access to it there and not have to depend on a browser?
Also, if it is made available within the RingCentral Mobile app, that would be great also!
6 votes -
Caller ID for sending fax restriction
The customer has 3 fax numbers assigned to message-only extensions within a single site. The customer wants to restrict the users from using all the 3 numbers as a Caller ID when sending a fax, and only use/view the one assigned to their department
6 votes -
ability to call a call queue across federated account
option to call a call queue extension across a federated account by dialing the call queue extension.
right now only option is for Extension-to-extension dialing between accounts6 votes -
For Screen Callers Add an Option for Not in local or Global contact list
In Screen callers, add an option for Not in Local or Global Contact list. Presently, when Not in contact list is selected, interal callers are still screened and our users do not like this.
6 votes -
Fax Extension Forwarding to Dedicated Fax Hunt Group
The customer is requesting a feature that allows a fax-dedicated user extension to automatically forward incoming faxes to another fax-dedicated extension or a group of extensions (e.g., a hunt group) for sequential or simultaneous handling.
6 votes -
Customizable Font Size for Call Queue Notifications
Introduce the ability to increase the font size or customize the visual styling of the "To: [Queue Name]" label on incoming call pop-ups.
This would allow users to instantly identify which queue a call is originating from without having to scan small text during high-volume periods.
Proposed Solution
Independent Font Scaling: Add a setting under Accessibility specifically for "Incoming Call Notifications" to increase the font size of the Queue Name.
Bold/High-Contrast Options: Provide a toggle to "Bold" the destination field in the incoming call notification.
6 votes -
Turn off power saving mode in bulk for desk phones.
We've purchased Polycom Edge E350 devices from RingCentral. But we've noticed that the devices that are connected via wireless connectivity go into a power saving mode and drop the wireless connection. We can disable the setting but we have 40 to 50 devices that we need to set this on and we're adding more edge e350s in the near future and need a way to set this on all of the devices, not each individual device.
6 votes -
ability to unsent sent SMS
wanted to have an option to unsent a sent SMS.
6 votes -
Increase or Customize Active Device Limit for RingCentral App
Summary:
Customer is encountering repeated login conflicts due to the active device limitation when using the RingCentral app across multiple platforms.Customer Use Case:
The user is a trainer who needs to access the RingCentral app simultaneously across multiple devices and platforms, including:- Desktop application
- Mobile device
- Microsoft Teams integration
Currently, even with only three active sessions, the user continues to receive the error:
“Account signed in on another device. Phone access lost on this device. Limit active devices and log in again to restore phone functionality.”This disrupts their ability to conduct training sessions, as phone functionality becomes unavailable.
…
6 votes -
Consolidate multiple user accounts or phone numbers into a single SIP connection
Subject: SIP connection
Description: Dear RingCentral Support Team,
I am currently integrating RingCentral with Bitrix24 via SIP.
At the moment, our company has around 30–50 employees, and each user account requires a separate SIP connection (port) to function properly. However, Bitrix24 is currently limiting us to a maximum of 10 SIP connections, which creates a significant constraint for our operations.
I would like to ask if there is any possible solution to consolidate multiple user accounts or phone numbers into a single SIP connection (or a smaller number of SIP trunks), so that we can avoid hitting the connection limit…6 votes -
Customized CNAM for internal calls without changing user details
We would like to have the ability to customized our caller ID name for internal calls without changing our user details.
6 votes -
Dual provision Polycom VVX 250
We are working to dual provision our Polycom VVX 250 phones to use both work with both Ring Central and Alta Fiber.
I tried updated a few phones to the latest firmware and this did not resolve.6 votes -
Enable Video Calling Transfer option on VVX 661 to another VVX 661
I am using a desk phone with a connected camera and need to transfer video calls to another Poly VVX 661 device. However, when the call is transferred, only the audio is successfully transferred while the video is not carried over to the receiving device.
6 votes -
Customizable Park Location Timeouts and Routing Destinations
Currently, when a call is placed in a Park Location, the system uses a global or fixed timeout. Once that limit is reached, the call typically rings back to the user who parked it.
I am requesting the ability for administrators to customize the Park Location timeout duration and define a specific destination for the call once that timer expires (e.g., sending it to a Call Queue, an Auto-Receptionist, or a specific Extension), rather than just the original initiator.
Use Case / Business Impact
Flexibility: Different departments have different needs. A Warehouse might need a 5-minute park window, while a…6 votes
- Don't see your idea?