12179 results found
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A generic password for easier access of devices via GUI
A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.
3 votes -
Ability to call international number using RingOut (UK Number)
Ability to call international number using RingOut using UK Number as the caller ID.
3 votes -
Limit field sync from M365 source in Contact
Can you let me know where I can setup to limit what field is synced / read from M365 source?
We have contacts in the RC App showing fax number and we don't want them to show.3 votes -
I want "None" as option under Cover page drop down in Admin portal Login.
As Ring Central states, "It does not have to be used if not needed" regarding the cover page selection, but there is no option to select "None" in the cover page selection dropdown.
Please add a "None" option under the cover page selection and develop this request as soon as possible, as it would be very helpful for many customers.3 votes -
request to mute participants on conference call
request to mute participants on conference call so management can join the conference and can talk without other participants hearing the conversation
3 votes -
callerID flexibility
We have a Central Office and many Satellite Sites, we need to enable a few specific staff embers to be able to set their CallerID to any of the Satellite Sites, at the moment this is a site by site feature and needs to be a user feature
3 votes -
Site Specific Assignments For Contact Center Numbers In Service Portal
To improve operational clarity and reporting accuracy, contact center numbers should be assigned to specific sites rather than a general site like "Company." This ensures better tracking of call volume, agent performance, and regional service demand. It enhances accountability by associating each number with a physical location or department, simplifying audits and compliance. Site-specific assignment also enables targeted routing, localized messaging, and resource allocation. Without this, managing multiple contact numbers becomes inefficient and can lead to miscommunication across teams. Implementing this feature would support scalable growth and improve overall contact center performance.
3 votes -
CIF version 2.0
CIF version 2.0 availability for Microsoft dynamics 365 download
3 votes -
Custom Roles for Message Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the message-only extension without having access to the entire group settings.3 votes -
AI Notes in a Salesforce plugin
Hi,
We use RingCentral plugin in Salesforce and while calling/texting from there is great, the only option we get is to manually post notes when done.
It would be great if AI Notes worked in the plugin the same way as the app.
Thank you3 votes -
AI Notes Summary and Recap Sharing on RC app
Customer would like to have an option to select extensions that can access the summary and recap of their calls through AI Notes and can share the summary and recap of the call through AI notes
3 votes -
park
Would like to be able to customize the time out for park. We would like it to have a value of infinity instead of limiting. FYI - The call parking time out is set for 5 minutes but can be increased to 8.5 minutes.
3 votes -
Automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Currently, we’re manually assigning numbers to users during provisioning, and we’re hoping to streamline this process to improve efficiency and reduce potential errors. Ideally, we’d like to automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Could you advise whether there are built-in tools, templates, or API-based workflows that can support this type of automation? If possible, we’d also appreciate guidance on best practices for implementing this in our current setup.
3 votes -
Call routing based on geo location
The ability to route calls to the most appropriate by State or territory.
3 votes -
Allow a key press or any Command for Direct Voicemail Routing of a user extension
Allow a key press or any Command for Direct Voicemail Routing of a user extension. For example, I want to leave a voicemail to a user extension by using command on dial pad without dialing the extension and waiting for the call to get connected or be answered.
3 votes -
Show caller ID when Transferring Calls
The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe
3 votes -
Click-To-Dial Key Pad For Chrome Extension
Customers would like a separate keypad for Click-to-Dial when using the Chrome Extension, as they are currently confused about which keypad to use.
3 votes -
RingEX After Hours Schedule Display
Currently you can set your working schedule i.e. Mon, Tue, Wed, Fri 9.00 - 17.00.
This part if fine.However in After Hours, it only states Mon, Tue, Wed, Fri after 17.00.
Althought technically it is working, meaning on a Thursday where I am not working it still routes to Voicemail but from a display view this is very confusing.Ideally we would like a more detailed summary of the After Hours Display.
I.e. Mon, Tue, Wed, Fri before 9.00 and after 17.00
Thurs, Sat, Sun all day3 votes -
Ability to add an alternative email from the support case portal when creating a case.
Ability to add an alternative email from the support case portal when creating a case.
The customer would like to add another email as a point of contact on behalf of the user who created the case.3 votes -
Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue
Assign user extension to delegate even if the user is part of the call queue group.
3 votes
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