12744 results found
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add an option to quickly toggle from audio speaker and microphone and desktop speaker and microphone
Wants an option to toggle from speaker and microphone headset and with the desktop microphone and speaker without doing it manually within audio input and output.
4 votes -
Custom IVR Rule
Create a rule for IVR Menu Ext 7 wherein an external number assigned to key press and if no answer after 4rings, the call will forward to another external number that is in the IVR Menu.
4 votes -
IVR for order status, sending texts and more interactive experiences.
I just called Ring Central today and the IVR was completely different than what it use to be. It now has more features for announcements while on hold. It gives the caller an estimated hold time. It also sends text messages to the caller's phone number when the caller says "send chat" or whatever the prompt is. I wonder why that option is not available for their customers. Companies have been using those features for years and they are now outdated, but we still don't have those features available to us. Having the ability to automate and integrate our phone…
4 votes -
Have an option always ring on RC app desktop to ring indefinitely
The setting "Always Ring" would only ring for 6 rings/ 30 seconds. It would also be great if we have the option to have it ring indefinitely.
4 votes -
Better options for access to queue mailboxes when HIPAA restrictions are enabled
When HIPAA is enabled, the functionality of receiving VM, Fax and text as attachments to the notification email is disabled. It would be great if there was a method to deal with this loss of functionality. A couple of suggestions:-Send email notifications fully encrypted so not a violation of HIPAAor- Allow TLS partner connections for encrypted email tunnels
4 votes -
Unified Outbound Calling
Currently users are forced to choose between the softphone application or a paired desk phone as the default device for calling out in the desktop app. Please consider a more unified experience where a user can select the app or device they want to use to make an outbound call on demand each time they initiate an outbound call and/or give better options for assigning the outbound device. This could be as simple as putting a dropdown on the main screen of the app where you select your primary calling device, or picklist everytime you click something in the app…
4 votes -
Remove Ring Central Advertisement on Forwarded Texts.
When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.
4 votes -
Option where to see if users are toggling In or Out in their status
I wan to get a feature wherein I can see my users status showing up. To see if anyone of them is intentionally toggling in or out
4 votes -
Indicator in Admin portal to see if number is SMS enabled
Please add a way in the Admin portal to see if a number is SMS enabled or not.
4 votes -
Single click to Send Text please
The unified Inbox is a good idea. Now, however, to send a text, there's an extra click for something we do dozens of times a day:+ to send new messageup comes menu: Send new text/Send new faxI will never send a FaxIt's a step backwards to have to choose from this menu rather than directly opening up a new text messageEither:replace + w/ 2 icons +Text, +Fax to eliminate the menuwhen user selects the Text Inbox and hits + from there, New Text Message should be assumedFax Inbox should mimic this behavior for faxesThank you.
4 votes -
Auto transfer completed calls to an external number. ie survey number
This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.
4 votes -
Add special number to incoming caller ID from Call Queue
Add special number to incoming caller ID from Call Queue
4 votes -
No text labels or alt text for keyboard accessibility
Lots of buttons and controls both on the RingCentral application on windows and on the website have no text labels or alt text and they can not be used with the keyboard. http://w3.org/WAI and http://www.webaim.org have great web page accessibility information and the dial pad should be an edit box so that the number keys can be used to enter in digits rather than using the arrow keys to find the proper digit to enter.
4 votes -
Enter Key in Phone App generates hashtag tone.
When I am in a call and talking to an IVR, the hashtag key is use often. If the Enter key on my numeric keypad generated, that would save time and trouble. Currently the Enter key does nothing, so why not right???
4 votes -
Add and Delete users and user history easier
When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we change the user to Teller or MSR until we hire another employee. When the new employee starts we edit the old user with the new user info and save. Well the new employee can see all of the old employees text messages, chats, vm's. Its really not professional. Need something…
4 votes -
Custom rule that can be applied to all the numbers on the account with one click
I have multiple numbers on the account including digital line, auto receptionist and direct number
I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the account without assigning a template for each and every extension or to create a custom rule for each extensions4 votes -
Stop the help bubbles
Please add an option to stop the help bubbles in the PC app. I know how to use the app and would like to not click on more things to click out of a bubble telling me where to go to make a call.
4 votes -
Include Daily maximum for int'l and paid outbound calls and Monthly maximum for int'l and paid outbound calls On Service Web's SMS Logs
Admin Web has 2 features that support can check if the account is reaching the limit for int'l and paid outbound calls.Daily maximum for int'l and paid outbound calls
Monthly maximum for int'l and paid outbound callsThe request is to include these 2 features to be added on the SMS Logs on the Service Web.The feature should show the following:What value is currently set as Daily maximum for int'l and paid outbound calls and Monthly maximum for int'l and paid outbound callsCurrent counter for both Daily and Monthly maximum for int'l and paid outbound callsLast updated at: (date and time…4 votes -
Share VMs with users from other sites
It would be nice if we could use the shared voicemail feature to share site voicemails with users from other sites. In some cases, users work in multiple sites either routinely or as backup/vacation coverage, and it would be convenient to allow users to access VMs for other sites without having to change the user's primary site assignment.
4 votes -
Ability to block multiple phone numbers into Blocked
The number of Spam calls is growing every day.We need the ability to load multiple phone numbers from a file into the Block Spam feature
4 votes
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