13289 results found
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Date stamp / Time stamp viewable on TEXT list
In prior version, you were able to see the date / time stamp along with the body of the text in a list format without having to hover over or click into every text. This makes it difficult to find communications. Please give an option as to how to view messages so we see more than just a list of contact names. We should be able to expand this view to see more information (i.e.: date, time, company name, phone number, body of text).
4 votes -
Easy way to convert limited extension to full user
Process of converting limited extensions to full user extensions is complicated.
4 votes -
Customize the time for Auto-answer
We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers grabs the call. Having a customizable time would let us know there's a call coming in and then answer it promptly.
4 votes -
Different Ringtone for Transfers
Our parts manager isn't able to distinguish between inbound phone calls and direct transfer phone calls.
4 votes -
for RC App to have the mark as all read feature like on the RC phone app
for RC App to have the mark as all read feature like on the RC phone app
4 votes -
Save/Backup & Restore IVR Settings
To be able to save/backup a current IVR settings before making changes and to be able to restore it when needed through IVR Editor.
4 votes -
Answer from Android Smartwatch
If it is supposed to work I don't see the option for every call.
4 votes -
Have an option to set the primary number(main) to either voice only
Please add an option to change the number type of the main number to voice onlyOn default, it is set to voice and fax
4 votes -
Updating Music on hold for Call Queues
There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! It would be nice if you could create MOH sources (at minimum of up to 30) and then you just point to that source for the MOH you want applied. We have over 12 different divisions in our business, that is 12 different MOH productions. Please consider this so I…
4 votes -
Continuous ring for user call handling
Would like to have option for continuous ring for the user call handling instead of looping the call back and fort just to make sure the number rings until someone picks it up
4 votes -
park location music configured to match hold music
We are able to log in to the admin portal and edit/customize our hold music anytime, but I cannot access the ability to edit/customize our park music. I would like them to be configured to be identical so it feels more uniform to our clients.
4 votes -
The actual contract and notification of contract renewal should be available in the Admin Portal for customer's reference
Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.
4 votes -
Outbound call recording anouncement
Ability to turn off call recording anouncement when pressing *9 for personal phone calls.
4 votes -
Automatic Call Recording (Specific RingCentral Number)
Requesting to enable automatic call recording on a specific RingCentral phone numbers
4 votes -
System downtime reports
System downtime reports would be helpful after power outages, server issues, internet issues.
4 votes -
RingCentral desktop app Volume control stay on full volume
RingCentral desktop app Volume control stay on full volume - capability for admin to put fixed volume on RC app. To remove user capability to turn it off.
4 votes -
feature request for IB caller ID where it will indicate cx information aside from name and number
cx wanted incoming call to display caller information including address
4 votes -
Bulk Update for Emergency Response Locations
To update the ERLs for all users in one go through the admin portal.
4 votes -
Ability to rename users
since it is being pushed to use RingCentral Video now over Meetings, it would be nice for the admin to have access to rename users.
4 votes -
Ability to Intercom from Mitel 6940
Please enable the ability to user Intercom feature from Mitel 6940 model phones
4 votes
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