12179 results found
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Search via contact name on the call logs search bar
The search bar for the call logs to be more flexible so we can filter the call logs not only by searching the phone numbers and extension number, to be able to filter it by searching the contact name as well
3 votes -
An option to Mark calls in RingCentral application
We are new to using the mobile app and are looking for a way to mark calls as qualified or not qualified directly from the app. Our goal is to streamline this process for efficiency.
3 votes -
CallerID update upon Extension Assignment
Currently, when a user is imported and assigned an extension/phone number, the Admin then has to access the user profile in the Admin portal and update the CallerID manually, or apply a template. If this is not done, the user's CallerID are instead set to the Company Default name and number.
While simple, it is possible to overlook this step.
Instead, it would be beneficial if RingCentral were to allow for a setting that automatically updates CallerID features to match the Primary Number upon update/assignment, rather than being a manual step.
3 votes -
User Import from SSO Client Before Extension Availability
Currently, newly created users are stuck on user creation via import from Okta/AD if there are no Unassigned Extensions with a Device.
Competitors have historically allowed the user to be imported and available in Admin to then have a license assigned and number/extension generated.
This would allow for less frequent instances of user import/creation to be halted by an arbitrary number of paid extensions being available.
3 votes -
Disable Auto Purchase Calling Credit
Please add the ability to disable the auto-purchase calling credits on the RingCentral end or Admin Portal platform.
3 votes -
Ability to have a different company name displayed on the ringcentral app
Need to have an option to have a different company name displayed on the ringcentral app for users to have different field but still working on the same site/company
3 votes -
Audit Trail Logging For Template Changes
Templates can significantly impact various system settings, including call handling user information and other configurations. Currently admins lack visibility into modifications made to templates, making it difficult to track chagnes, troubleshoot issues, and maintain compliance. By loggin template modifications in the audit trail, admins will have a clear record of all changes, improving transparency, security, and operational efficiency.
Feature Requirements:
Audit Trail for Logging Template Changes:
1. Record when a template is created, modified or deleted.
2. Capture specific changes made within the template
3. Include the affected settings (ie call handling, user configurations...)User and Timestamp Tracking:
1. Log…3 votes -
Displaying Caller ID Instead of Call Queue Name on Incoming Calls
The customer wants to remove the call queue name when a user is receiving a call. They would like to display the caller ID or the number of the person calling instead of the call queue name.
3 votes -
Save AI notes and transcript
A feature in which a user will have an option to save AI notes and transcripts to a different drive. For example save to PC and third party cloud storage
3 votes -
Maximum Hold Time
We would like to have a feature wherein when my user puts the caller on hold, the call will automatically go back to the user extension after a certain threshold (i.e 1 minute). Or if it is possible that a call on hold for more than the threshold will automatically be transferred to a different extension or call queue
3 votes -
Transferred calls returned to transferor if the receiving extension does not answer.
Transferred calls returned to transferor if the receiving extension does not answer.
For example, Extension 1000 transfers call to Ext. 1007 - Ext. 1007 does not answer. Call gets returned to Ext. 1000.3 votes -
Ability of the system to update the timezone automaticall on time change dates ( DST)
we found the fix, there was not an automatic update. I've changed the timezone from CST = GMT-6, to CST = GMT-5.
Just the feature request that the system update the timezone automatically on time change dates.
changed in manually to GMT-5 and now I know to do that when the clocks change again.
3 votes -
Ability to identify if the SPAM caller is our client or a spammer
Would like to make sure that inbound calls showing "SPAM" is not their client and would like to stop SPAM calls as soon as possible.
3 votes -
Support for Yealink MP56 devices via Direct Routing 2.0
Request to add wide variety of Yealink phones specially MP56 models and to support Direct Routing 2.0
3 votes -
Option to see user's personal password (super admin access)
I need the employees' personal RingCentral passwords.
3 votes -
Yubico support with RC
We contacted support seeking assistance with setting up Yubikey with RC MFA we were educated where to navigate to setup the MFA however we failed setting it up as Ringcentral does not support FIDO MFA authentication
It would be helpful if we are able to set this with RC
3 votes -
Ring central compatibility for chromebook
Customer said that the keypad doesn't show when she is on a call both inbound and outbound customer said she would need to place the call on hold for her to be able to view the keypad. Feature works perfectly fine on the mobile app and customer would like to have full compatibility for chromebook
3 votes -
Outbound caller ID schedule
A feature in which we can set up a schedule for selecting an outbound caller ID number for business and off hours
3 votes -
Reply using SMS to the voicemail.
The customer wants to be able to reply to voicemail using SMS.
3 votes -
Have incoming calls to ring on the paging device
we have paging devices set up. is it possible to have in coming calls ring on the paging device
it doesn't need to receive the call, I just want to play a ringtone over the paging device when a call comes into a specific line. is that possible?
is there another solution to playing a ringtone through a audio broadcast system on a manufacturing floor3 votes
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