13290 results found
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Add additional MSI install switches into RC Phone MSI installers
Please add install switches to disable/suppress the following during installation:Product TourApp Download Prompt
4 votes -
Payment Options
It is a violation of our state procurement law to us the government credit card for monthly services. Here are a few options that would be useful in this case: Allow governement agencies to establish a line of credit and pay via purchase order (live check of EFT) on the basic subscription level, PayPal, or reloadable gift cards. We want to keep this srvice, but may be forced to close the account because it is illegal to pay by credit card. We do not operate at $500 worth of business.
4 votes -
Change inbound caller id NUMBER format
Give the customer the ability to change the way an inbound number appears. For instance we currently had a customer integrate their fax server and previously the inbound number was formatted like this: 239/123-4567. Now when they get a fax, the inbound number shows up like this: +12391234567 and this is causing then to have to reprogram their fax server.
4 votes -
Add emergency location to User Phones list and add ability to export list
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
4 votes -
Archive Internal Messages
It would be a better way to keep records of Internal Messages, rather than using Message Data Export, which comes in a form of a report/log (not very User friendly).
4 votes -
Custom voice message for ringcentral phones when offline
Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available to take your call. Good Bye" We are a restaurant chain that relies on phone in orders. Our POS system is internet web based I would love the tell the customers to visit our website or phone app to place an order. Or any other custom message we would like to make. I know I can forward the…
4 votes -
Attach File in RingCentral App using company-wide Google Drive global account
Customer wants to setup their Google Drive settings globally for the entire organization in the Attach File option in RingCentral desktop app. Customer can setup the attach file using Google Drive individually but not globally for the entire organization. Thank you.
4 votes -
Caller ID update when phone number is reasigned
Make it so after a phone number is reassigned to a new user, the caller ID on the receiving phones (mitel) updates to the new user without rebooting everyone else's phones. I have better use for my time.
4 votes -
Ability to anounce and see the participants of a conference call.
Unify Office Client should display participants of a call conference (this feature is already available in the smartphone app). An Audible signal when participants change (leave or enter).
4 votes -
Message-Only Extensions should have a schedule
Message-Only Extensions can be used for voicemail. Some call flows call for a different greeting during on-hours and off hours.
4 votes -
Received a call from inmates
For a lawyer, it's important to receive a phone call from inmates if they are using a pay phone. The customer is using Securus is set up so that inmates can call their office. Hopefully this can be added as a feature that calls from inmates can received thru RC number
4 votes -
Stop receiving voicemails about TCR registration
their account is campaign and brand registeredtheir numbers are all linked to the campaign but they are still getting voicemails about incomplete registration
4 votes -
Language management option
Give the option to change the language on the ringcentral application
4 votes -
IVR Menu Incoming Call Queue
On IVR Menu, customer wants to identify which key option the caller press on key presses
4 votes -
Longer DTMF tone
The Dial tone are too short and it is not being recognized by other companies, We would like to have a feature wherein the tones on the app will work the same as the physical phone where you can hold and press the number so that the tone would stay longer when you press it.
4 votes -
give caller information from voicemail emails
Have an option in voicemail notification via email where instead of the sender being ringcentral, it can be changed to the caller; or at least have the caller info on the email
4 votes -
Use custom extension numbering - allow different ranges for different categories
Allowing automatic extension numbering is a great idea.Allowing us to program this feature for each separate extension area is a great idea also.Example:Extension length 5User start with [1-8]xxxxIVR menu 90xxxCall queue 91xxxPaging group 920xxShared line 921xxDelegated line 922xxPark location 923xxMessage-only 924xxAnnouncement-only 925xxLimited extension 926xx927xx - 99999 - expansion.This allows for easy identification extension type and an organized method of assigning extensions.
4 votes -
Increase the # of queues a User can be a part of
We are large organization that provides support between different office locations. we also have MOE's for specific languages. One person may be added to 3 different sites meaning they would need to access a total of 6 groups. 2 for each site because of the English and Spanish MOE's at each site. the limitation of 5 makes this impossible. If that restriction was lifted, then we wouldn't have to add and delete people from the MOE's continually
4 votes -
Add a textbox to User Phone Details for Custom Configuration Script
Phones configure themselves by accessing plain text configuration files hosted at a certain, RingCentral-provided URL. For instance, Yealink phones download their configuration from yp.ringcentral.com/provisioning/yealink/$PN .It would be great if there was a textbox in the "user phone details" page ( service.ringcentral.com/application/company/phones/XXXXXXXXXXXX/details ), where we could specify some extra text to be appended to the end of RingCentral's provisioning text.For instance, if I had a Yealink phone, and in this hypothetical textbox I typed the following:wallpaperupload.url = https://i.imgur.com/lGYkhyP.jpgphonesetting.backgrounds = Config:lGYkhyP.jpgThen it would be rendered on RingCentral's provisioning server at URL yp.ringcentral.com/provisioning/yealink/custom/$PN/$MAC/device.cfg something like:#!version:1.0.0.1wallpaperupload.url = https://i.imgur.com/lGYkhyP.jpgphonesetting.backgrounds = Config:lGYkhyP.jpgThis…
4 votes -
Additional guest in conference call
We are using a Poly Trio C60 conference phone. This phone has a limit of 5 callers (phone plus 4 guests). Is there a different conference phone or is there a setting in our system that will allow us to have more than 4 guests on a conference call. We understand we could set up a Ring Central meeting, but we would prefer using the conference phone.
4 votes
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