12181 results found
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HIPAA for Ringsense
I was wondering if the Beta feature was compliant with HiPPA, and if so, would we need to sign a new BAA to cover our use of it legally? Specific feature is RingSense
3 votes -
Bulk update sync email for Contacts and Calendars
It would benefit our companies if we have the option to update the emails sync to our contacts and calendar in bulk, instead of updating them one by one.
3 votes -
3 votes
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Assign different percentage of calls to queue members
It would be nice to have the ability to assign members of a queue to take a percentage of the calls. For example:
Queue Member 1: 50 % of calls
Queue Member 2: 25 % of calls
Queue Member 3: 25 % of callsThank you for your consideration!
3 votes -
Send Rainbow Emoji
I would like more feel good emoji to help with team bonding
3 votes -
Have a tone when a new message is received
When I'm not staring at the Ring Central app, I've learned that I miss several messages due to no audio alert. Would it be possible to have quick short ding when a new message is received?
3 votes -
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
3 votes -
reducing the delays for automatic routing to the operator when a caller did nothing and the calls are routed to a Company Greeting.
We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.
3 votes -
Ring Groups should display if your on a call
When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.
Example
Extension 11111
Under this extension you add extension 22222 to a ring group so they both ring together.When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.
3 votes -
Voicemail to text with numerals
The voicemail-to-text for a user shows words spelling out numbers instead of numerals. An example is the voicemail shows two instead of 2. It's much easier for us to read the voicemail if this feature would be applied on the voicemail-to-text feature
3 votes -
Longest Idle Ring Settings Option Under User Extension
Longest Idle Option for User Extension's ring Settings when added members are within the RIngCentral Account since the dialed number is also it's DL and cannot be assigned to a Call queue which doesn't have the call waiting options too.
3 votes -
Call Pickup Group Forwarded Call Limitation
BT Call Pickup Group when Forwarded to other user's phones, forwarded vis custom rule or forwarded via phone is considered a limitation at this time per the support site. They would like to have this limitation lifted in future updates.
3 votes -
Ability to set an alternate destination when no agents are available in a Call Queue
RingCentral needs the ability to set an alternate destination if no agents are available for a Call Queue. Our agents have the ability to toggle their queue status and there have been times when all agents toggled their queue status off. Currently, RingCentral only offers the option for callers to "wait" when queue members are unavailable. We need the ability to send calls immediately to an alternate destination if no agents are in the "logged in" state.
3 votes -
3 votes
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RingCentral App Transfer Call Favorite Contact
Customer wants to have an option were they can add favorite contacts available when transferring a call using RingCentral Desktop App.
Note: They don't want to type the extension number after clicking the Transfer Button, They want to show their favorite contacts available to Transfer a call after clicking the Transfer button.
3 votes -
Allow the capability to change the label name of Yealink sidecars.
Allow the capability to change the label name of Yealink sidecars.
RingCentral admin or web UI should have the capability to change the label name of sidecars for customization purposes.3 votes -
3 votes
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Mute Pause/Resume Call recording announcement
The customer is requesting to have a feature wherein when you pause or resume the call recording during the call, there should have a feature that the announcement will be mute/turn off so that it will not be heard by other party of the line.
3 votes -
Purchase international india number
Purchase international india number for a UK account. Currently it's not available to purchase.
3 votes -
search the external phone numbers to see the call logs
The customer is requesting to have a feature in RingCentral app wherein there will be an option to search the external number from the main search bar and it will show the information such as date and time of the call (incoming/outgoing).
Currently, when you use the search bar, it will only show results for messages, it would be great if the call logs will also appear when you search a number.
3 votes
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