12181 results found
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Show the park location in a deskphone.
When a call is park, there should be an indicator in the deskphone which location it can be picked up.
3 votes -
Remove "Please wait for the next available agent" greeting in call queue
Specific music : Please wait to speak to the next available agent
There is a message on the call queue that is saying that in french :
"Veuillez patientez pour parler au prochain agent disponible."Can we turn off the message ? can we modify it ?
When does this message is readen ?This is not the message of the following menu : "Call Queue Greeting"
I think this message is the message associated with the following option :
- "When members are available, but no members answer or all members are busy or unavailable "3 votes -
Limiting the international SMS by removing linked numbers
Limit International SMS by removing linked numbers
3 votes -
Is there a way/configuration that in the history to show that the call came from 10 instead of 11?
10 ----> 11 - initial call
11 ---> 12 - put on hold 10, calls to 12 - in the display of 12 it shows talking with 11, and then 11 transfer 10 to 12.
10 ---> 12 - 10 and 12 talk, in the display of 12 it shows talking with 10When the call ends, in the history of 12 it shows the call came from 11, and not from 10.
Is there a way/configuration that in the history to show that the call came from 10 instead of 11? Yealink T46U
3 votes -
shared voicemail
Allow Message-Only Extensions to be Shared so voicemail left in a message only box will show in a shared User's Voicemail box on their RingCentral App. Currently a User can share their voicemail with another User but a Message only can't be shared.
3 votes -
Creating ticket with other carriers for any issues
RingCentral should be able to submit a ticket to specific carriers if there are call routing issues or any other issues pertaining to specific issues
3 votes -
1 Yealink wireless Base to Activate Multiple Users in Each handset
BT Feature Request : Allow Multiple Users to be assigned to individual handsets that are all paired to 1 wireless base
Details : the customer wanted to use just 1 wireless base and pair all their handsets to that single wireless base to save space but would need to have the same users still assigned to each handsets set up instead of the single license
Current behavior : only 1 license can be assigned to 1 wireless base and not multiple license
Brand : BT Business
UID: 31366610643 votes -
Custom Role Creation
When creating a new custom role (using Standard as base role), permissions under "User Call Logs" parameter becomes uneditable (greyed out) once the "Site Call Logs- Full Access" under Multi-Sites is ticked. The need to create custom manager role where it should have full access to the call logs of the sites but should not have permission to delete it's own call recordings is currently not achievable due to this. There should be permission parameters to be added to make this custom role feasible.
3 votes -
Filter call based on number
Have the option to filter out call based on number/caller ID
3 votes -
BT CRM Integration
Feature Request : BT Cloud Work Integration CRM
Details : Ability to configure and Integrate CRM systems since the customer wanted to create their own. Usual process would be to connect the customer to the developer under RC but it is not possible due to Brand for BT Cloud Phone
Previous FR raised: ENTIDEA-I-1103
BT Cloud Work Integration3 votes -
Add user with digital line when adding to ring group
Ability to add one user with digital line in several ring groups. currently, it only allows a user to be added to on ring group
3 votes -
Connect an External Stereo System
Want the external stereo system to ring if a call comes in the BT Cloud Phone Number. The office/environment is very noisy and the stereo is necessary to hear the incoming calls.
3 votes -
Shared Fax with Designated Inboxes
Shared Fax with Designated Inboxes
This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.
Here's a breakdown of the functionalities:
Group Management: An administrator can create groups of users and assign a shared fax number to the group.User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
Designated Application: The faxes are delivered…3 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48018740-automatically-share-new-contacts-with-team
Whenever the customer added a contact to her ringcentral application, she wants the contact to be automatically added to her assistant's contact in ringcentral app.
3 votes -
Click-to-dial ability to follow the call forwarding for users on Do Not Disturb
Ability for an extension to use click-to-dial even when a user is on DND , the system will automatically follow their call forwarding settings or route the call to the designated call queue.
3 votes -
disable notifications of "New Call from SUSPECTED ROBOCALL"
Have the option to disable only notifications received from RoboCalls for missed calls
3 votes -
When transferring a call and receiving extension did not pick up, call should go back to the original extension instead of going to voicemai
When an extension on the account initiates a transfer and the receiving extension did not pick up, the call should go back to the originating extension instead of going to voicemail
3 votes -
Option to Customize Presence Name
option to customize the presence name into the extension number only or include extension number on the name
3 votesHello, can you please provide additional context for this request? Do you have screenshots of where in the app you would like to see this feature? Thank you!
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Send SMS option in the active call dialpad
there should be a send sms option in active dialpad so that the operator can send sms to the customer while on call with them instead of copying the number and sending a new sms from text tab.
Use case: share quotes sms while on call with the customer so that they can take informed decision.
3 votes -
Improve the auto-detect to Computer Audio Devices.
Develop RingCentral App to be able to put audio through Stereo instead of only HANDS-FREE AG AUDIO.
I use a headset that my PC uses the Stereo channel for as default. The sound quality is far better. RingCentral will always default to PC Default for voice calls, but is incapable of putting audio through that channel. I have to change it at the start of the day every time.Video is a different issue entirely. The video settings constantly default, the first time of the day, to my PC Microphone and Speakers or uses the Stereo speakers of the headset.…
3 votes
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