12753 results found
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Option to Control Agent Call Ring Behavior Upon Decline
Currently, when an agent in a queue receives a call and presses the decline button, the call box reappears every 3 to 4 seconds until the maximum ring time is reached, after which the call goes to voicemail.
We would like to request a feature that allows administrators to choose whether an agent should continue to ring after declining a call or if the agent should stop ringing immediately upon decline. This option would improve user experience by preventing repeated call notifications after a decline.
3 votes -
adjust volume on AI TAKING NOTES
Able to adjust the volume of AI taking notes announcement
3 votes -
Change message after after the telephony server detects a looping condition
Customer has requested that to change message played after the telephony server detects a looping condition.
Scenario: A caller enters a call queues, hears the greeting, which says if you know the extension of the person you are looking for please enter it now, caller enter extension number, call goes to extension but does not get answered User's extension is set-up to go back to the call queue if not answered. Again the caller enters the extension, goes thought the process again but this time after the call is not answered, it tries to go the the call queue however…3 votes -
Update Folder Globally
The customer wants to avoid posting a message in the wrong group, and they think Folders would help prevent that. From what the customer can tell, it only applies to him when he moves teams to folders. Wants to have a way to set this up globally so it applies to everyone's login.
3 votes -
Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot
Deskphone settings should not be erased after a reboot. The settings should remain the same.
3 votes -
Allow call queue extensions to receive forwarded calls from Google Voice Phone Number
The customer would like the call forwarding from his Google Voice number to RingCentral call queue extension direct number to work. Currently it rings the call queue members but when call is answered - it is just silent. It worked on user extension but never for call queue extension.
3 votes -
Include Phone Model column when viewing Phones & Devices
Include Phone Model column when viewing any of the pages under Phones & Devices.
3 votes -
Block Internal Numbers from Sending SMS to Specific External Numbers
I would like to manually add specific external numbers to the opt-out list in the admin portal to prevent internal users from sending SMS messages to those numbers.
3 votes -
External Shared Directory - One number different contacts
The are several different contacts existing. These contacts/individuals (rightly) share one telephone number. Meaning, they can be reached at the same number, e.g. telephone connection in a workshop hall or production facility. As such, as in the private addressbook it should be possible to upload multiple contact with different name and the same phone number.
Desired outcome for the external shared directory please refer to screenshot in the comments, example taken from private addressbook.
3 votes -
disable notifications when logged out on the mobile app
disable notifications when logged out on the mobile app on IOS.
3 votes -
Add an option to use an existing license when they are available rather than only offering to purchase a new license
I have spare local numbers in inventory. I tried to assign one to a site and received the pop-up telling me this site has no available licenses and offering for me to purchase a license. I checked and had 21 available licenses on another cost center. The option to transfer a license is buried deep in Cost Center and finding a KB article on how to do this is a job, I never found one. It feels like the option is buried intentionally to encourage new purchases but that adds to license creep.
Since the system does prompt to buy…
3 votes -
Super Admin Ability to Update the Security Questions for all the user in one time setup
We need to update security question for 4000 Users is something quite difficult you have any options on ringcentral whether super Admin can update all security questions in single shot?
3 votes -
Internal vs External Calls AI Notes
More customisation on when AI Notes are turned on automatically (i.e Internal calls are automatically recorded with no announcement, Internal calls don't send a summary but external calls do, etc.)
3 votes -
SMS notification sent by RingCentral should be coming from the same number
When RingCentral sends notifications via SMS, the messages come from different phone numbers each time. This needs to be fixed so that they all come from the same phone number every time.
3 votes -
Call waiting for TELUS Business connect
We want to add the call waiting feature on the TELUS Business Connect Platform
3 votes -
Accept multiple calls using User Extension
It will be very useful if the user extension can accept multiple calls.
Call waiting feature should able to answer or handle multiple calls not to limit for two calls at the same time.3 votes -
Add Team messaging to Apps & Resouces - Archiver
I would like to add team messaging to the Archiver feature in the admin console under Apps & Resources.
3 votes -
Ability to the retain the call even when the host left the conferencing across all platform.
The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.
3 votes -
To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number
for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.
3 votes -
Inbound Fax Format Adaptation or Override Mechanism
Problem Statement
While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:The system does not identify the call as a fax, treating it as a voice call.
The fax fails to be processed, and no fallback handling is in place.
The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.
This results in negative customer impact, particularly when:
The sender is a critical third-party (e.g., government or financial institutions).
The…
3 votes
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