12752 results found
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Service Web Customer Portal
Some general quality of life improvements requested.
Portal performance can be slow at times leading to tasks that should be quick taking longer than one would expect
Columns cannot be adjusted in some circumstances, leading to an inability to quickly peruse various lists as naming conventions are cut off
Parity in menus, for example: Call forwarding on a queue allows users to forward calls to an external number, whereas site level call forwards does not
3 votes -
Fixed Dial pad after answering a call
Customer need to keep the dial pad fixed on-set on of an answered incoming calls
currently the customer need to click first the dial pad icon on an active call to display the dial pad
this is useful to lead generation, when winning the lead requires a key pressed on the dial pad (e.g. 1)3 votes -
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 t
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 times. Is there any way to disable this automatic resending so that faxes are only resent at our discretion and not automatically?
3 votes -
Option to Completely Disable iOS Contact Integration
I would like the ability to fully turn off integration with iPhone iOS contacts. Even with call logs turned off, when I try to call someone from my personal iPhone contacts, I still get the option to place the call using RingCentral.
I will never need to call my personal, non-work contacts through RingCentral, and this creates the risk of doing so by mistake. Please add an option to completely disable iOS contact integration so that RingCentral only ever handles work calls and contacts.
3 votes -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…3 votes -
Sign out option on the app for Message-only extension
Requesting the addition of a Sign Out option for Message-Only Extensions within the RingCentral mobile app.
We currently have a Message-Only Extension that I logged into using the RingCentral app on my Android smartphone. However, there is no available option to sign out from this extension, as the Sign Out button does not appear in the Profile Menu when using a Message-Only Extension, unlike with a regular user extension.
3 votes -
Recurring Holidays
It would be great if you could implement recurring holidays. It is very time consuming havein to set up every holiday for every customer year after year manualy. I think RC is the TOP player in the field but this featuer is long overdue. Eevn ZOOM can do that now!
Please consider. Thank you.3 votes -
Real time Permanently deletion or removed/deleted user account and call queue in Call Reports
How to permanently delete a removed/deleted user account and call queue, so it won't populate in Call Reports? Is there any option to force delete and not have to wait 6 months for removal of deleted account? Please advise.
3 votes -
Periodic tone for Inbound and Outbound Call recording
We need to have an option to adjust the pacing of the Periodic tone for Outbound call and we need to have this feature available for Inbound call as well
3 votes -
two-step authentication
I am requesting to remove the two-step authentication, as RingCentral is sending a verification code to my email whenever I try to log in.
Case Number - 293070703 votes -
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
3 votes -
Ability to create incident ticket in behalf of the customer
It would be best to create a unified platform where in the support representatives can create an incident ticket in behalf of the customer. It would be best to have a collaboration with different carriers in behalf of the customer to improve customer experience.
3 votes -
Add "order status" in phone system
Adding "order status" in the phone system. For example, when a customer calls in, they can put their order number in and it will tell or show them the estimated time that it would be ready.
3 votes -
Keep the "learn more" links updated
Keep the "learn more" links updated. Several of them in the Admin portal go to 404 errors on your support site.
3 votes -
Robo Call Hang up feature
One suggestion I have for the Robo-Call issue is for ring central customers / clients to have an option to set up a “Must Dial Operator" or “Must Dial Extension” or anything that requires the caller to dial something to continue or the call hangs up; instead of the robo-call tying up your line and running up a bill because the Robo-caller didn't dial anything. This feature would save your clients a lot of money should the robo-call be terminated due to inaction on the Robo-Callers side.
3 votes -
Call queue user limit increase up to 70 or 100
Call queue user limit increase up to 70 or 100
We are needing to increase the amount of users that are able to be in our "overflow" call queue to 70. I believe it is currently set to 50. Can someone please help with this?
3 votes -
Voicemail Email Notification Password Encryption
Ability to have a password on the files sent via email for voicemail notification.
3 votes -
Disable "Connecting" Message for Internal Calls
Current Functionality:
When an employee places a call, RingCentral plays a pre-recorded message, "Please wait while I connect your call," to the caller. This message is played for both external and internal calls.Requested Functionality:
Implement a feature that allows administrators to disable the "Please wait while I connect your call" message exclusively for internal calls between users on the same RingCentral account. The message would continue to play for all inbounds calls from external numbers.Use Cases:
1. Quick Team Calls: A manager needs to quickly call a team member to ask a question. The "connecting" message adds an…3 votes -
Caller ID number should not be visible to the recipient.
The customer would like to hide the caller ID when making outbound calls. The caller ID number should not be visible to the recipient.
3 votes -
Admin Control to Disable User Changes to Ring Volume and DND Settings on Desk Phones
Request to provide administrators with the ability to disable or lock settings on desk phones—specifically to prevent users from changing the ring volume or enabling Do Not Disturb (DND) status on Yealink T43U and other supported models. This feature would help organizations enforce consistent phone behavior and reduce user-configured disruptions.
3 votes
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