11082 results found
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make calls using admin portal
Customer would like to make outbound calls using the admin portal and not the RingOut feature or using the RC app
2 votes -
I would love to be able to attach files to the text message templates
I love the new template feature in text messaging, but it would be even more fantastic if we could upload files into the templates.
2 votes -
allow customers to enable dialing to all countries as a blanket choice.
As a business owner, I want my team to be able to call any country, any number, any time. I should not have to provide written consent for individual countries, rather, I should be able to elect to enable international dialing as a blanket choice.
2 votes -
Centralized User extension / Line
What I am looking for is a way to have a "Shared Extension". Basically a RingCentral Account that other people can login to with their specific credentials, sort of like a shared Mailbox in Outlook.
For example, let's say both Bob and Joe work at Admissions, and there is the phone "Admissions".
Bob could login to his own account (bob@company.com), and choose "Admissions 1" as the extension he is accessing. He then could see all of Admissions' Faxes, Texts, and Voicemail, and he could send texts, faxes and calls out over this extension as if he was directly…
2 votes -
Add a Separate permission for international SMS.
Currently international dialing, simultaneously allows international calling and SMS.
I want to be able to provide permission to users to make international SMS and international calling separately.
2 votes -
Schedule conference call on Someone's Behalf
It would be great to start/schedule conference call using another user's Host code
2 votes -
Disable international SMS for specific users
Ability to disable international SMS for specific users
2 votes -
2 votes
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shared voicemail
Allow Message-Only Extensions to be Shared so voicemail left in a message only box will show in a shared User's Voicemail box on their RingCentral App. Currently a User can share their voicemail with another User but a Message only can't be shared.
2 votes -
Report that shows which of our users have MFA enabled.
I hope there 's an option to download or to see a report for the user in the account that a MFA is enable.
2 votes -
Custom roles
We should have the option to customize the accessibility of call logs for a customize roles. The capability to have an access to call logs for specific users under specific sites.
2 votes -
Call Queue inbound calls showing an outbound call
When you check call logs and filter by User Extensions, calls from the call queue show outbound calls instead of inbound when the user is unavailable. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.
2 votes -
Can we get a different ringtone for calls coming back from a wait queue ?
It would be beneficial to identify a call coming back from the wait queue by a unique ringtone different from the normal one. This would prevent someone from greeting a customer again due to mistaking it as a new call
2 votes -
2 votes
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Ability to use Play Announcement (Incoming Call Information) feature which currently does not work in RC Desktop/Web App
Incoming Call Information - Play Announcement does not work in RC Desktop/Web App
"I am trying to get Call Screening to work. I have set all the settings correctly according to the help docs, but I never hear the callers name announced."
NOTE: The feature works in RC Mobile App
2 votes -
Creating ticket with other carriers for any issues
RingCentral should be able to submit a ticket to specific carriers if there are call routing issues or any other issues pertaining to specific issues
2 votes -
Update openssl version packaged in app from eol version 1.1.1 that contains critical CVE vulnerabilities
pertinent CVE: CVE-2023-49210
2 votes -
Toggle Notes on RC Desktop
Requesting the ability to enable or disable 'Notes' for all users, or individual users/ agents in the RC Desktop App.
2 votes -
2 votes
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How to globally set up on enabling end to end encryption on instant meeting
Hi RC team,
please see if global setting on enabling end to end encryption on instant meeting can be enforced and if personal meeting can be disabled for all users, because we want to disable the function of allowing external parties to join the RingCentral video meeting2 votes
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