12188 results found
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Improve Real-Time Manager Assignment Updates on RingSense Roster
Currently, when a user’s manager assignment is updated in the roster, the change does not take effect in real time and typically requires 5–10 minutes to reflect correctly. This behavior is expected, as manager assignments can cascade and the hierarchy-building process runs on a scheduled interval.
We recommend enhancing this process to significantly reduce the delay. Improving the speed at which managerial hierarchy updates are applied would provide a better user experience, especially for time-sensitive reporting, permissions, and workflow dependencies that rely on accurate manager relationships.
Requested Improvement:
Optimize or redesign the hierarchy update process to enable near real-time or…2 votes -
2 votes
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The ability to automatically dial a number when clicke, Without having to press on the Phone Icon. This feature should be available on yeali
The ability to automatically dial a number when clicked, Without having to press on the Phone Icon. This feature should be available on Yealink phones that no need to add rule
2 votes -
Voicemails to Follow Device-Level Forwarding
Allow voicemails to be delivered to the last extension a call was connected to, even when call forwarding is set up on the end devices rather than through the RingCentral admin portal.
2 votes -
Forwarding from unanswered call to AI receptionist
A feature or option to forward unanswered extension calls to an AI receptionist. The current settings offer only the options to forward calls to voicemail, to another extension, or to an external number.
2 votes -
automated outbound text
Ability to setup an automated text without anything triggers it. setup an automated text that will send out links of a recording and can be able to setup a schedule for outbound text, not the auto response to missed calls, or out of office SMS, but scheduled automated outbound text
2 votes -
Feature to change Wrong Input in IVR
We have a customer who would like to have a feature that allows them to modify or edit the prompt if the caller presses the incorrect option.
2 votes -
AI Receptionist SMS Booking Link for RingCentral Calls
Add a feature where the AI receptionist automatically sends an SMS with a booking link to callers who dial the main RingCentral number, allowing them to easily book an appointment without waiting on the line.
How it would work:
A caller dials the main RingCentral number
The AI receptionist identifies the call intent (e.g., scheduling an appointment)
The AI offers to send a booking link via SMS
The caller receives a text message with a secure, mobile-friendly booking link
The caller completes the appointment booking at their convenience
Key Benefits:
Improved Caller Experience: Callers can book appointments quickly without long…
2 votes -
Hold Portion of Calls Should be Included in the Recording
When users consult with other users, they place the call on hold; the duration of calls being placed on hold is not included in the recording. Please include the recording for everything that happens on hold.
2 votes -
Automatically apply user templates to new users and limited extensions
Currently, user templates must be manually applied after creating each user or limited extension to enforce standard settings (such as ring patterns, disabling AI features, etc.). This is time-consuming and can lead to inconsistent configurations.
Please add an option to automatically apply a selected template—or predefined default settings—to all new users and limited extensions at the time of creation. This would reduce administrative effort and ensure consistent settings.
2 votes -
Cross-site mgmt and extensions in caller id list being independent of each other
Ring used to allow cross-site access mgmt by default and caller id was restricted to numbers in the same site. Now the caller id option is a sub-option under cross-site access mgmt. It would be beneficial to have both options independent of each other. Be able to allow cross-site mgmt but also restricting caller id in the dialer to only numbers in their own site.
2 votes -
Option to Permanently Enable “Opt-Out” Message for Texts on RC app
Requesting the ability to permanently enable or turn on the “Opt-Out” message for SMS/Text within the RingCentral app. This feature would allow users to ensure that all outbound text messages automatically include the opt-out information, improving compliance with messaging regulations and reducing the need to manually add the opt-out message for each conversation.
Benefits of this feature:
Ensures consistent compliance with SMS opt-out regulations.
Saves time by eliminating the need to manually include the opt-out message.
Improves customer experience by clearly providing opt-out instructions in every message.
2 votes -
Push Call Recording Link and Transcript as Variables in Workflows
I need the ability to create Workflows where the RingCentral call recording link and the call transcript can be sent as variables to our application. This would enable smoother integration with our systems and allow us to automate processes using call data more efficiently.
Currently, this functionality is not available, and having it implemented would greatly enhance the flexibility and utility of RingCentral Workflows for developers and users.
2 votes -
Unsent email
To have the option to retract or unsend the email notifications that send webinar recording links to attendees.
2 votes -
Provide Admin/User Access to a Comprehensive List of Callable Countries and Whitelisted Numbers
We are requesting a feature that allows admins (and optionally end-users) to view a real-time, exportable list of all countries and specific phone numbers that can be dialed from our RingCentral account. This list must include standard allowed international destinations as well as specific numbers added via the Whitelist-Customer-Agreement.
2 votes -
Phone setup only to call extension to extension. No outside calling while using a desk phone
Is there a way to have the phone setup only to call extension to extension? No outside calling while using a desk phone?
2 votes -
Centralized team fax# with access to fax history & other actions
For teams that have a shared workflow - faxes can be sent from the team fax# instead of their individual fax #s, add a "subject" field to outgoing faxes, and everyone who has sending permissions to that fax# can see a dashboard that displays the full live history of faxes sent from that fax# with permissions to view - including date/time, from who, to who, subject, transmission status, copy of document faxed - generate a fax confirmation document, refax if fax failed or needed to be resent, etc. Admin (leader of team/dept manager) having more editing permissions & auditing -…
2 votes -
A report showing the number of inbound and outbound fax pages sent and received per month, per phone number.
The customer is using the RingCentral service only for faxing. She wanted to see a report that will show the nuber how many outbound pages and how many inbound pages were sent and received. She wanted this information per number and per month.
2 votes -
Share call history in the app to users using the same outbound number
when one agent places an outbound call from the main number, i need all of my agents to see that outbound call in the app
2 votes -
RingCentral Notifications using internal SMTP relay
We request the ability for RingCentral accounts to route all system-generated notifications—including voicemail alerts—through an internal SMTP relay. This feature would allow organizations to manage delivery, security, and compliance internally by bypassing RingCentral’s SMTP servers. Enabling this option would provide greater administrative control and improved email handling flexibility.
2 votes
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