11071 results found
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Answer incoming calls from Jabra Headset
I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
2 votes -
Revoke Agent Access to Delete Call Logs
Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls
2 votes -
Call Waiting for iOS/Android
Can you add call waiting for RC Phone app on Android/iOS?Right now just receiving missed call prompt which makes it appears like users are avoiding calls
2 votes -
Avaya Cloud Phone should share status with MS Teams
We use MS Teams for internal communication and chat. It would be helpful if Teams could show a user as busy if they are on a call on the Avaya app and vice versa
2 votes -
Allow Poly headset features
Voyager 5200 UC - features such as auto answer with pickup from desk aren't available with Ring Central desktop app [they are with Ring Central Phone desktop app]. Would be great to have this as I understand RC Phone is going away. And the RC desktop app integrates with Salesforce which many people need.
2 votes -
Custom Greeting for Direct Numbrers
It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign to the same group. It would all be about the number the caller is calling.
2 votes -
Monitor calls/answer calls for others in RingCentral App
We need a way for our receptionists to use the RingCentral App to monitor and answer calls for their department directors. This is only available using the RingCentral Phone however the rest of our institution is using the RingCentral App for desktop(glip).
2 votes -
Account data recovery
When an account is deleted there should be a 15 day data retention policy in place in case of mistaken deletion, or for auditing purposes.
2 votes -
Adding extra digits to the incoming number
It would be useful to add extra digits to incoming phone numbers displaying on my phone. I found this feature to be usefull (it used to be an option) because it told me right away that it was a business call via ringcentral. I use my phone also for personal calls, so this made it easy to screen them
2 votes -
Create task in task via API
Create the many task in a team, then your api allow I can put task id array to update child task of another specified task id
2 votes -
Extension Text Task Assignment
Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for…
2 votes -
Warm Transfer for Yealink T57W
We need this as an option.
2 votes -
Park call numbers/extension specific to site
Our company has many stores across several states. As RingCentral works now, if store A parks a call, there is nothing that stops store B or store C, etc, from picking up that call. It happened today simply because one store accidentally put in the wrong digit when they went to retrieve a call from park. The caller/customer was aggrivated because it then took them some time to figure out what store the customer had originally called. If the park numbers could be specific per site it would help. For example, store A could have parking available at *800 -…
2 votes -
Forward button to Polycom phone connect with Call Queue
Currently, forward button to Polycom phone will only work when forwarding it to another extension. Hope this option will work too when forwarding it to Call Queue.
2 votes -
Call Queue Member Change Status Visibility on Portal and Analytics
Account type: RC Office
A brief description of the business : not discussed
A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting themselves to not receive call queue calls.
A typical use case scenario explaining how your business would use the feature: customer would like to be able to log into the portal as an admin, go to call queue settings and when the call queue members are viewed, it would indicate why they're set to unavailable (on after hours, on…2 votes -
Feature Request: Glip Direct Message Filtered Alphabetically
Currently, on Glip (RC Unified app), under Direct Messages, whoever sends you the most recently message will be the one to appear first on the list.Along with that, there is also be a way for users and admins to filter out the list of users alphabetically.
2 votes -
Copy and paste up to 50 numbers into recipient box at once for texting tool
Copy and paste up to 50 numbers into recipient box at once for texting tool either by control copy or by CSV file.
2 votes -
Generic Key Presses
My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.
2 votes -
how much SMS sent/received
We wish to know how much SMS sent/received in ours accounts
2 votes -
RingCentral Conference Add-on
When scheduling in google calendars, there is an option for a RingCentral Video Meeting Add-on. However, if one wants to schedule a meeting without video, there is no option for just adding a Conference call, which there should be instead of entering it manually.
2 votes
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