12191 results found
-
Poly Edge E450 update to Firmware version 8.3
Poly Edge E450 update to Firmware version 8.3
2 votes -
Ability to forward missed calls of call queue extensions to another extension.
It would be nice if we can have a settings to forward missed calls of call queue extensions to another extension.
2 votes -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.
2 votes -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.
2 votes -
Automatic use of AI Assistant
We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.
2 votes -
Use a call queue number as SMS caller id
Use a call queue number as SMS caller id
A user who's an SMS recipient for a call queue number should be able to use the queue number as a caller ID for outbound SMS.
2 votes -
click-to-dial feature across various browsers without the necessity of installing the RingCentral extensions.
We would like to request the capability to utilize the click-to-dial feature across various browsers without the necessity of installing the RingCentral extensions. Implementing this would prevent the occurrence of dual dialers when calls are received through RingCentral sources.
2 votes -
remove invited contacts under company contact list
customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.
2 votes -
Fax-Only License
We would like to request the availability of dedicated fax licenses or extensions that can be connected directly to a fax machine without requiring a full RingEX license.
The current RingEX license includes many features—such as voice, messaging, and video—that are not utilized in a fax-only setup. As such, using a full license for a dedicated fax line is not cost-effective and does not align with the actual usage.
A more streamlined and affordable fax-only license would be a better fit for these scenarios.
2 votes -
Display accurate telephony status of call queue members even while additional calls are ringing to those who are active on calls
Preconditions:
A: SCP SP 1236 "Call Queue - Multiple Calls" is enabled
&
B: The call queue setting: "Maximum concurrent calls per member" is set to >1.Scenario:
There are 6 users in many simultaneous call queues.
All users use the Messaging feature and can see each other's RC App status.
Lets say 3 of those users are active on a call queue call and their RC App status/presence indicators show Red/On a call as expected.
- As soon as a new Call Queue call is offered to any of their assigned Call Queues, the users' RC App status changes…2 votes -
Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code
Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code. Currently you are able to fax between RingCentral accounts without requiring the country code, however if you try to send a fax from an analog fax machine to a RingCentral number the same way the fax fails to send. Adding the "1" country code to that same failed fax allows it to send properly, but not every person who sends faxes is aware of this requirement causing them to fail to send.
2 votes -
Outbound caller ID
It would be helpful if the Super Admin had the capability to use the direct numbers of all other users as the outbound caller ID.
2 votes -
Add a contacts source indicator in the admin portal to show whether a contact originated from RingCentral or Google.
Enhance the admin portal by displaying an indicator next to each contact to identify its source—specifically whether it was imported from RingCentral or Google.
2 votes -
Ability to have an option to send automated survey thru SMS
The customer would like to have the ability to automate a survey through SMS.
2 votes -
List of external numbers that has been used for call forwarding
To have an option on call logs to generate list of external numbers that has been used for call forwarding of a user
2 votes -
To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present
To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present in all relevant fields.
2 votes -
..png.png format image MMS sending shows "Message cannot be sent".
When sending MMS to customers , ".png" format image sending shows "Message cannot be sent".
I need to convert the pictures to.jpg format every time in order to send them successfully.
May I ask what causes this?2 votes -
Track Forwarded Call Queue Voicemails in Sent Items
Currently, when a voicemail from a call queue is forwarded via the online voicemail portal, there is no record or entry of this action in any "sent" folder or message history. The "Sent Items" folder is exclusively for faxes. We require the ability to track and view a log of all forwarded voicemails from call queues to ensure accountability and provide an audit trail. This feature is crucial for managing queue activity and ensuring voicemails are handled appropriately.
2 votes -
Share Voicemail via External Email
Share Voicemail via email
Currently, to share voicemail via email on the app, customers need to install Microsoft Outlook desktop app but as per customer, they are using Google Workspace and not Outlook.
Please have an option to use other external email instead of just MS Outlook app.
2 votes -
Ability to call other carrier via Video call
Customers want to have an option on the RingCentral App where, if they call another carrier, they have an option to switch the call to a video call.
2 votes
- Don't see your idea?