12761 results found
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Option to Allow call queue members to delete voicemail message from inbox only, and restrict them in deleting voicemail from trash.
Preventing staff from being able to delete the trash is what we want. We want them to be able to delete from the inbox but want it to stay in the trash without staff with messaging permissions being able to delete from the trash.
2 votes -
RingCental App Call Log Missed Calls
Display the time duration of each missed calls
2 votes -
Regionally correct verbiage for the # symbol (English AU)
English AU prompt from "Pound" to "Hash" for the # symbol should be considered updating
2 votes -
The IVR Loop Count Limit
RingCentral generally limits a call from hitting the exact same IVR menu more than 3 times in a single session. Once that limit is breached, the system assumes the call is broken, plays the "We are experiencing a technical problem" error, and terminates the call. We should be able to increase the IVR loop limit so it doesn't just cut off after 3 times.
2 votes -
Extend Parked Call Banner/On-Screen Display Time
We would like a configurable setting to extend the amount of time a parked call notification/banner remains visible on the screen. Currently, after a call is parked, the banner displaying the park extension (e.g., (\ast 801)) disappears from the screen too quickly.
Business Need / Use Case: When handling high call volumes, receptionists and team members often need to page a colleague or look up information before retrieving the parked call. If the banner vanishes after only two minutes, the specific park location code is lost.
Having the option to keep the parked call visible on the screen (or in…
2 votes -
Fax transmission notification to include the name of the contact
The customer needs to see the name of the contact/business, not just the phone number, where the fax is going to. This needs to be included on the fax transmission notification.
2 votes -
Request to enable MFA for individual users when initiating outbound faxes through the RingCentral app.
For example, when a user accesses the Fax tab and clicks “Send New Fax,” MFA authentication should be required before they can proceed with sending the fax.
This added security measure will help ensure that only authorized users are able to send outbound faxes.2 votes -
Request for Update on Call Log In Progress Status Calls
Johnnie wants to have the Call Logs updated to which it clearly shows the actual routing even if the call is still In Progress. Currently, if you run a report or check the call logs when a call is in progress, it shows the segment on the very top of where the call is at rather than showing the segments in a listed down manner showing one segment after the other like when a call is already completed. The current Call Log In Progress setting is very misleading for customers trying to understand the call.
2 votes -
Include Raw SIP Response and Q.850 Cause Codes in Call Logs and Analytics
Please add columns for raw SIP response codes (e.g., 403, 488, 503) and Q.850 cause codes to the downloadable Call Logs and the Analytics Portal. Currently, the logs only show broad terms like "Call Failure" or "Internal Error". This makes it very hard to troubleshoot dropped calls or routing issues without opening a support ticket. Exposing the actual SIP codes would allow admins to find reason of the call failure and fix network, carrier, or device issues immediately.
2 votes -
Call Log Missed result when navigating away from the user extension through a selected option
When setting up an IVR call routing workaround in a user extension, the call logs will show a Result of Missed in the user extension when you select an option from the recorded message. The call will however show as Accepted when it connects to the call queue extension connected to the option that was selected. The call log should not show a Missed, instead it should show as Accepted because the call was answered still.
2 votes -
Call waiting tone
He would like the ringtone/notification sound for incoming calls during an active call to be the same as the normal incoming call ringtone when there is no existing call in progress.
2 votes -
Add Reply All feature for voicemail when sent to multiple recipients
Adding to the Voicemail feature for Physical phone, RC App and Mobile app the ability to "Reply all" when a voicemail is being sent to multiple recipient. This would be easier than having a voicemail distribution list.
2 votes -
ability to view fax in admin portal
Ability to view actual faxes in the admin portal. Preferably, super admins should have access to additional fax logs to view and access all faxes.
2 votes -
FILTER DAYS OF THE WEEK
Request to add an option to filter working days only for a selected month. The feature should allow users to retrieve call data specifically during the company's business hours.
2 votes -
Share contacts in real time without using csv file or uploading file in external shared directory
We need a feature to share contacts in real time without using csv file or uploading file in external shared directory. We are a medical company and we need to share contacts with every member of company. Not all are inclined to learn how to upload a file just to add or update a contact
2 votes -
Addition of Audit Log
Requesting addition of an audit log element that tracks who requested temporary queue assignment changes through the Real-Time agent widget as well as when they made the request and the specific queue re-assignments.
2 votes -
Ability to Retrieve or Restore Accidentally Deleted Live Analytics Dashboards
We would like to request a feature that allows administrators to retrieve, restore, or recover accidentally deleted Live Analytics Dashboards in RingCentral Analytics. Currently, once a dashboard is deleted, there is no available option to restore it or identify the owner of the deleted dashboard.
Having a recovery option, recycle bin, audit log, or backup history for deleted dashboards would greatly help administrators avoid permanent data loss and improve overall account management. This feature would also enhance operational efficiency and provide better protection against accidental deletions.
2 votes -
Reset and Assign Feature in Admin Portal | Default Checkbox Change Request – Outbound Caller IDs
Default Checkbox Change Request – Outbound Caller IDs
When I perform a reset and assign it to a user, the checklist automatically has “Outbound Caller IDs” selected by default.
Can I request that this checkbox be unchecked by default instead?
This is creating confusion because we sometimes miss unchecking it, which resets the outbound caller ID to the main company number. As a result, we are receiving calls to the main number unintentionally.
Making this change would help improve and streamline our onboarding and offboarding process and make it more efficient.
2 votes -
AI receptionist delay receiving calls from IVR and extensions
There's a consistent, noticable 3 - 5 secs delay when ever AI receptionist receives call from IVR and extensions. I tried to find option to reduce it but there's none. I would like to eliminate or reduce this delay. I would also add there a flicker noise before the AI receptionist starts the opening greeting
2 votes -
NEW FUNCTION ADMIN PORTAL > Add Call Queue Group (Assigning multiple call queue's in 1 RC extension)
The Call Queue Group option will help IT Admins in assigning multiple call queue's to a RC extension.
The "Call Queue Group" function will be a new object that would allow admins to create a group of multiple call queues, then assign to RC user extension.
In screenshot 1 (Call Queue Page) = Admins would have the option to create a call queue group, select the needed call queues then create the "Call Queue Group" object.
In screenshot 2(User List with Extension Page) = Admins will select "Add Call Queue Group Option" > All "Call Queue Group Objects" will be…
2 votes
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