13291 results found
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IVRU - Prompt -Text
When typing the text for the system, the box is to small to see the entire message at one time. Could it be a pop out or larger box?
3 votes -
Add low Toned or Custom Ring Tones
Please add more low toned ring tones, or allow us to add custom ring tones, I have a few users that have a hard time hearing the higher pitched ring tones.
3 votes -
Support for hotdesking on Mitel IP Phones
Right now, per https://support.ringcentral.com/article/Which-phones-support-Hot-Desking.html , Mitel phones are not supported as hotdesk / common area phones. Please add support.
3 votes -
Enable bulk limited extensions
Enable bulk limited extensions
3 votes -
Bulk anonymous texting
no one has it that I’ve found
3 votes -
Call Queue Caller Prioritization
We would like to have the option to prioritize some callers/numbers in the Call Queue, where in Call Queue members can answer them immediately, regardless of whether they are available or busy.
3 votes -
Make SMS Text on Desktop app act like SMS on Mobile app
I think it would be helpful to have the SMS on the desktop app act like the mobile app where the texts from yourself are on the right side and texts from the other person on the left. also having different colors to differentiate your texts or the other person's texts. This makes it easier to read and find messages from yourself or the other person.
3 votes -
Need to access contacts from Windows App
It is not possible to access Outlook contacts, or have the app access the contacts directly from our Exchange server. Neither can I click Call on the contact in Outlook, as the RingCentral app doesn't connect to Microsoft Telephony Services. A phone app without the ability to dial contacts is not very useful.
3 votes -
Able to Edit and Bulk Upload Users Call Forwarding Set-up - Number of Rings in the Service Web Portal
Able to Edit and Bulk Upload Users Call Forwarding Set-up - Number of Rings in the Service Web Portal
3 votes -
Sync more than one google accounts
Make it so more than one google account can be synced with the RingCentral App.
3 votes -
Continuos ring to user Extension
Customer was looking forward to have the ability for the users Extension to continuosly ring instead on call loop on the same extension.
3 votes -
Play Button for Text-to-speech on Record User Name
RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General.This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in to test.
3 votes -
Quick Input Change
Would like drop down on a toolbar that allows me to quickly change what mic/headset I am using without having to drill down through the settings every time. I use boht a wired and wireless headset. And it is a HUGE pain to have to keep changing it in the settings.
3 votes -
Interactive voicemail
Is there a way we can have an interactive voicemail caller to get prompts for different bits of information that would be saved into a voicemail file.
3 votes -
Call Using F6 Hotkey - For BT Accounts
Feature Request : Call Using F6 Hotkey - For BT Accounts Details : Need to have the feature Call Using F6 Hotkey available on the BT Cloud Work Desktop application. Significance of the feature : Customer claims he had it used it for a day and loved it. It made everything convenient for all the users to dial out. Current behavior : The feature was seen and enabled on the BT Cloud Work Desktop app then its now gone. Brand : BT Business
3 votes -
Add SMS Texting to BYOC Licensne
We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our customers. It allow them to give one number to customers for all communications.
3 votes -
Use 10DLC as primary when starting new text in Mobile app
When users start a new SMS message within the Mobile app, the 5 digit extension shows as the primary number and not the 10 digit. This causes missed text on the Windows app. By using the 10 digit as the primary it will have a better texting experience across platforms.
3 votes -
Allow app users to see if another user is on the phone
When working from home or using the app we are not able to see if another user is on the phone. To find out, we must call that person to see if they answer or are available. If we were able to see this off the bat as we are on the desk phones, then we would not have to guess or call the user. Instead we can say to the caller "I see that the person you are trying to connect with is on the phone right now" and you can ask them to hold until you see the…
3 votes -
Run report for 7 days but only the calls during specific hours.
I wanted to see if there is a way to set up a report that runs for 7 days but only reports on calls made from 9-5 EST?We are also looking to set up a report that captures calls that occurred "Yesterday" from 9-5 and is ongoing. Is that possible?
3 votes -
RingCentral Phone for Alexa
Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.
3 votes
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