12761 results found
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Tailor SMS Notifications
Customer is requesting a way they can edit the notification and not include the "You can get RingCentral app here" and provide a link, as it does not apply to their environment, and they do not want to encourage their staff to download an app that will not work with their RingCentral account.
2 votes -
it would be great to "status station" to check the condition of a station
As a super admin it would be great to "status station XXXX" to check the condition of a station. It would be nice to see if the station is enabled, disabled, has forwarding activated, a real phone or app or mobile etc.
2 votes -
Ability To Enter Pin Code When Doing Outgoing Calls
I want the calls outbound to be protected so that staff need to put in a code before they can dial out any number so that no one can call out from the company without the code
2 votes -
Increase SMS favorite conversation limit
Currently, the RingCentral app shows an error when adding a new favorite text: "You can only add to favorites up to 30 conversations."
Request: Increase the 30-conversation limit for SMS "Favorites" as the customer needs to pin more than 30 conversations for quick access.2 votes -
Extend Data Retention and Prevent Automatic Deletion of Sent Faxes / Outbound Fax Logs
We are requesting that RingCentral modify its data retention policy to prevent the automated, permanent deletion of Sent Faxes and their corresponding recipient metadata.
Currently, RingCentral's policy dictates that Sent Faxes are permanently purged from the servers after only 30 days, with no option for users to extend this timeframe natively within the app interface.
This short window creates a massive issue for business continuity, tracking, and basic customer service. If an employee needs to look back at a previous transmission to confirm exactly who received a document, the record is completely wiped out if it falls outside of that…
2 votes -
Ability to Randomly Distribute Voicemails to User Extensions within a Group
Request: Introduce a feature that allows voicemails left for a group (e.g., call queue, ring group, or shared mailbox) to be randomly delivered to one of the member user extensions.
This feature would improve efficiency and fairness by automatically distributing group voicemails randomly across available user extensions, reducing redundancy and improving response handling.
2 votes -
Adding phone without phone number
Ability to add phone to the extension without a phone number for internal use only.
2 votes -
delete a guest belong to a team chat in ringcentral app
As a Super Admin the ability to manage team chats created by other users and delete guests or members added on the group chats
2 votes -
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Status / Problem Statement
Currently in RingEX, if a caller dials an IVR direct number and presses a single digit (e.g., "1") immediately upon connection, the system frequently interprets this as Direct Extension Dialing instead of an IVR Key Press Assignment.If the account has a single-digit extension matching that number (Extension 1), the call routes directly to that extension, completely bypassing the IVR menu logic. This allows callers (and robo-dialers) to accidentally or intentionally bypass intended IVR routes, breaking call flows and disrupting staff.
Proposed Enhancement
We need a…2 votes -
Customization of Voicemail-to-Email Notification Template
Request Type: Feature Request / Template Customization
To have the ability to remove or customize specific default text strings within the automated voicemail notification emails. Specifically, we want to remove the standard directional line:"To listen to this message, open the attachment or login to your RingCentral account by clicking here."
Proposed Solution / Functionality
Provide an option within the RingCentral Admin Portal (Settings > Notifications > Email Templates) to either:Toggle on/off the default instructional text and login hyperlink.
Fully edit the text body of the voicemail-to-email notification template using basic variables (e.g., {SenderName}, {MessageLength}).
2 votes -
Please eliminate the pop up window that covers the text message I am typing every time I try to text.
Every time I click in the text message and start typing this horrible pop blocks the text I am typing so I can not see what I am typing and have to stop texting and move the mouse out of the box in order to see what I am texting and then start typing again.
2 votes -
Add the Ability to Export Call Queue Lists
I would like to request the ability to export Call Queue lists from the RingCentral Admin Portal.
Currently, administrators can view and manage Call Queues within the platform; however, there is no option to export Call Queue information for reporting, auditing, documentation, migration, or administrative purposes.
Proposed Enhancement:
Add an export option for Call Queue lists (CSV, XLSX, or similar format).
Include key details such as:
Call Queue Name
Extension Number
Queue Members
Managers
Routing Method
Business Hours Settings
Queue Status
Other relevant configuration detailsBusiness Benefits:
Simplifies administration and record-keeping.
Reduces manual effort when documenting or auditing call queue…2 votes -
Separate Alert Timer Settings Per Call Queue Pickup Member
Currently, the "Call Queue Pickup" feature applies a global alert timer setting uniformly across all assigned pickup members. This severely restricts administrators' ability to design specialized supervisor workflows.
In this customer's specific scenario, frontline team members need a virtually instantaneous alert timer (0 to 5 seconds) so they can immediately see and intercept incoming queue calls via their physical line keys. However, the manager requires a separate, extended alert timer (up to 4 minutes). The manager does not intend to answer these calls dynamically; rather, they need the flashing line key to serve as a silent, hardware-level SLA breach indicator…
2 votes -
Control for Automated "Auto Map Users" for Presence Sync Integration in the RingEX side
Presence Sync is the critical bridge unifying RingEX extensions with Contact Center profiles. When auto-mapping fails, it causes a disconnect in real-time agent availability states across both systems, breaking the seamless UCaaS-and-CCaaS integration that defines RingCentral's value proposition. Ensuring a reliable, automated sync control in RingEX side also guarantees a truly unified communication platform experience without creating manual administrative overhead for IT teams.
2 votes -
Auto-Purge Schedule for the "Deleted Items" Folder
Please add a user-level setting that automatically empties the "Deleted Items" folder on a regular schedule (e.g., daily, weekly, or after items have been in the folder for 30 days).
Currently, when I delete an item (voicemail, fax, or message) within the RingCentral app, it is simply moved to the Deleted Items folder. To permanently purge these files, I am forced to leave the app, log into service.ringcentral.com on a web browser, navigate to my messages, and manually empty the trash.
Value / Benefit:
Improves User Experience: Eliminates the redundant step of logging into the web portal just to permanently…
2 votes -
Streamline SMS Sending Workflow by Removing the Additional "Send" Confirmation Step
Users currently must click "Next" and then "Send" to transmit a text message. This two-step workflow is unintuitive and creates confusion, as users often expect the first button click to immediately send the message.
Problem Statement
When composing an SMS, users naturally assume that taking a deliberate action (clicking a button after finishing their message) will send the message. However, the current workflow requires a second confirmation click, which is not always obvious.As a result:
Users frequently believe their message has already been sent after clicking "Next."
Messages remain unsent when users navigate away from the conversation.
Time-sensitive communications…2 votes -
Ability to remove/unsync users in Failed status in microsoft Teams
If a user is enabled for Presence Sync and the sync fails, there does not appear to be an option in the Admin Portal to remove, clear, or unsync that user from the Presence Sync attempt. The only action available against a failed user is Sync.
For users in a Failed Presence Sync state, the Admin Portal should provide an option to Unsync, Remove, or Clear from Presence Sync, as successfully synced users can be unsynced.
This would allow admins to clear known failures and prevent the platform from repeatedly attempting to sync users that should no longer be part…
2 votes -
Pin for international calling access
This would give access to a user to allow this as a code they can enter to dial internationally so they can dial from any phone but if a user who dose not have the code it will not allow them to dial internationally.
this would let a user dial international from any phone with the code but it will add security from anyone walking up to the specific users phone who can dial internationally since they will still need the code to do it.
2 votes -
Ability to forward incoming calls from call queue
Ability to forward incoming calls from call queue
2 votes -
Ability to transfer incoming calls from call queue
incoming calls palang yung hindi pa nasasagot/ cannot be sa call queue pwede sa direct extension calls pero cannot sa call queue
2 votes
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