12191 results found
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Allow to Customize the Default Tab when Opening the RingCentral App
It would be beneficial to provide our customers with the option to select their preferred default tab upon opening the RingCentral application.
Currently, when the RingCentral app is launched, it automatically opens to the Messaging tab. However, some of our customers prefer the Phone tab to be displayed by default when they open the app.
2 votes -
IB calls to Mobile App need to show the calling number, not just the location they're calling from
We've tested repeatedly and have been unable to make the calling number appear on the IB call screen on the mobile app. All inbound calls seem to only show the location that the number is calling from, and the user needs to review their call history or check the call details while on the call to see the calling number (ANI). Customer in this case would like the ANI to display with the caller ID so they know who's calling.
2 votes -
Display All Call Leg Durations Without Opening Call Log Details
Feature Request Summary:
The customer is requesting the ability to view the duration of each call leg within a call transaction directly from the main Call Logs interface on the RingCentral Admin Portal (service web), without having to click "View Details" for each call.Customer handles a high volume of calls and needs quick access to all call leg durations for reporting and auditing.
Opening each detailed log is time-consuming and inefficient for their workflow.
Their team heavily relies on accurate call handling visibility to ensure operational performance and agent accountability.
2 votes -
Email notification from a repeat caller
Would like to receive an email notification from the caller that called the main line for more than 3 times.
2 votes -
View-Only Permission for Phone System Settings
Currently, there is no option to assign view-only permissions for the Phone System tab and its associated settings. When access is granted, users automatically have full editing rights, which can lead to unintended changes.
Impact:
Many organizations require the ability to allow certain users to view Phone System configurations without the ability to modify them. This restriction helps maintain security and control while enabling transparency.Requested Improvement:
Please add the capability to assign view-only permissions specifically for the Phone System settings, including but not limited to:Auto Receptionist
Company Numbers
Emergency Response Locations
Groups and Group Templates
Phones & Devices
…
2 votes -
Custom Intercept Handling for Terminating Calls with No Message
Custom Intercept Handling for Terminating Calls with No Message
2 votes -
Contact Email (optional)
When editing the welcome email via the Admin Portal it is forcing the customer to put in a contact email in an (OPTIONAL) field. If it's optional why does the customer have to put in an email? Optional must be remove since it's showing as a required field.
- Admin Portal - More - Account Settings
- Appearance - Email Notifications
- Contact Email (optional)
2 votes -
Sync Presence Status
Current Behavior:
When a call is routed to a user's extension and answered by any member of the ring group, the Presence status of the main routing extension changes from "Available" to "Busy" or "Unavailable."Customer Request:
The customer would like the Presence status to reflect only the status of the specific extension that answers the call, rather than changing the status of the main routing extension.2 votes -
Detailed View of Reports in the Admin Portal
Although we have a view in Admin Portal where users will be able to see the number of abandoned calls on a specific date, it would be better if we could also have an additional option to get a detailed report of these abandoned calls, including the exact date and time where these abandoned calls happened, the status of the agents on a queue when it happened and an option to see if the disconnect was really performed by callers or by anyone within the call queue.
Additionally, it would also be best if there is a specific view in…
2 votes -
deskphone will be able to setup without digital lines.
The client is thinking when the deskphone will be able to setup without digital lines.
2 votes -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
2 votes -
Option to remove all call queue managers without having to recreate the call queue
Option to remove all call queue managers without having to recreate the call queue
2 votes -
select multiple messages
mplement the ability for users to select and forward multiple messages simultaneously within the corporate messenger. This will significantly improve user experience and productivity, especially when sharing context or important information from a chat.
Current Problem:
Currently, users can only forward messages individually. This process is time-consuming and cumbersome, particularly when needing to forward a series of related messages to another user or group. This leads to frustration and decreased efficiency.
Proposed Solution:
Introduce a multi-select functionality that allows users to select multiple messages within a chat and then forward them as a single unit to another chat or contact.
2 votes -
Create a rule to only accept company contacts
To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)
2 votes -
Audit Trail should show RingCentral App login of users
Audit Trail should show RingCentral App login of users. This is powerful for us to see if our agents are logging in.
2 votes -
Keep file name of attachment on SMS instead of renaming the upload
Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.
2 votes -
play greeting before forwarding to the external number
currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number
2 votes -
Incoming Calls Source Information
It's better if there is a section in the Admin Portal and the RC app where RingCentral users will be able to identify the platform (Facebook, Google, WhatsApp) that callers are using to place their outbound call to our RingCentral number. To be able to see where they're calling from will help the business.
2 votes -
Remove TCR message banner for Inbound SMS user
The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”
This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.
2 votes -
Option to Disable Voicemail Notification for SMS Limit
Every day, the customer is receiving VM notification for earning SMS limit usage, this clogs their VM messages and there should be as specific setting to disable this.
2 votes
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