12191 results found
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Exporting entire history of SMS /calls / voicemails for specific users
Exporting entire history of SMS /calls / voicemails for specific users
Hi,
When searching, it looks like there is a limit to the amount of data that can be exported at a time. I wanted to confirm:
We want to be able to choose a specific user, then export the entire history of all data (calls, voicemails, messages, SMS) that has been sent/received by the specific user.
Can this be done all at once?2 votes -
Ability to edit the opt-out message in the approved campaign
Hello, currently the opt-out message that I am given the option of adding to my texts says "Reply STOP to opt out of these texts." I would like to add to the message the Spanish translation of that text. Please let this be an option in the TCR. Thank you!
2 votes -
Remove Time Limit on OTP
I would like the timer on the OTP to be turned off. When a new caller logs into a caller account, it sends an OTP to our email. The RingCentral OTP is only valid for a short period of time. I would like this to be turned off or at least extended so it can be input within a longer period of time.
2 votes -
Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App
disable the prompt “To send a call to voicemail, press Decline” when making a phone call
2 votes -
Pick up member schedule
Allow an option to set a specific schedule for a call queue call pick up member.
2 votes -
Allow an option to set a specific schedule for a call queue call pick up member.
Allow an option to set a specific schedule for a call queue call pick up member.
2 votes -
Missed call tracking
Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.
2 votes -
Fixed Outbound Caller ID for the App
Remove the ability of a non-super admin to change their Outbound Caller ID on the App.
Allow super admins change this ability through the Admin Portal.2 votes -
Add user interface to manage blocked numbers
Create a more manageable UI for blocked numbers that would let admins easily:
- Select which user should the number be blocked from.
- Search function to navigate blocked numbers and removing them from the block list.
- Search function to easily check if the number is in the block list.
2 votes -
Ability to send and receive MMS for Canada customers
Ability to send and receive MMS for Canada customers
2 votes -
Cross-site Access Management
When users run reports, they only see their user and not the rest of the queue. This change came about when Cross-Site Management was rolled out. When users pull reports now, they see everything, which makes it more work for them to find the needed information.
It would be best to have the ability to select both Company and Site for users under Role Domain
2 votes -
Forward call when user rejects
When a USER extension has a call forwarding that is set to ring in order for other extensions, the call goes to voicemail when the initial device rejects the call. We need to have the ability to have the call move on to the next device when the call is rejected by the first device. This is a current behavior for a call queue but needs to be implemented for a user call forwarding rule.
2 votes -
Call Notes Email Notifications
It would be ideal for the ability to manage call notes email notifications at the user level, not just within the admin portal.
We have different team members that have different preferences for the various email notification settings.
Configuring a user settings template just simply overwrites everyone's settings to the same thing and limits customizing your email notification settings for your needs.
2 votes -
Ability to Set Call Park Time Out Per Site
The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.
2 votes -
Monitoring Overnight Carer Vigilance
Could we use ACO to automatically call carers at intervals throughout their overnight shift.
If a carer doesn't answer these automated calls, it could indicate they've fallen asleep, and their visit would then be flagged for a quality review.2 votes -
Temporary Inbound Rule to Change Greeting
I want to be able to adjust the auto-receptionist inbound call handling to change the greeting temporarily (such as on days when the office is closed, etc.)
2 votes -
Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers.
Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...
2 votes -
Ability to install print to fax plugin for multi station purposes
We need an ability to use print to fax plugin for multi station. We need this so that users can moved into different stations and we don't need to reinstall the plugin again for it to work.
2 votes -
Job Diva Integration
Job Diva integration for RingEX and RingCX
2 votes -
Allow the soft keys order to be changed on the PolyEdge phones
On the soft keys for the physical phones allow the order to be changed. Currently on our PolyEdge phones we have New Call (which is pointless), then Intercom, Recent Calls (rarely used), then More. On the second screen we have Forward, DND, Page, and more. Ideally we would like to have the first screen have Intercom, Page, VMxfer (feature we have requested) with the DND, Recent calls and Forward on the second screen. It would streamline the process of handling calls.
2 votes
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