13291 results found
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RingCentral Partner - view all customer support cases from a central location.
As a RingCentral partner, it would be useful to have a location to view all our customers and any support cases that are open, so we can step in and assist the customer as needed. Currently, we have to log in to each customer individually, in order to see their support cases.
3 votes -
Central Location/hub for SMS and Voicemail
Im a small business owner and looking to have one central location or hub that is shared between multiple users (extensions). For example: Phone calls, SMS, Voicemail, and missed calls can be viewed and responded by all users under one umbrella. Currently and specifically SMS & Voicemails go to one specific extension (say extension 101, but ex 102 should also have access to those SMS and Voicemails) and only that extension has access to it, which clogs the system of communication. ALL extensions should have the ability to hear voicemails and respond to SMS in the central location or hub.…
3 votes -
Exporting the original Messages
It would be best to export the original or unedited messages in Data Extract rather than just the edited versions of the messages when exporting it from the Message Data Retention on the app
3 votes -
If caller enters no action, connect to operator delay should be adjustable (it's currently around 10 seconds)
It would be good to adjust the delay as some people would want a shorter delay, or no delay at all to speed up the call.
3 votes -
Allow callers to leave a voicemail without having to press pound
We have struggled with clients who say they leave a voicemail, but we never received it. Really they just did not press pound at the end of their voicemail. So, we never receive it, but then they are mad at us for never calling them back. It's bad for our business practices.
3 votes -
Need to see other incoming Caller ID name or number while an extension in use
When a call comes in and one user is on the phone already every staff member extension needs to see who the incoming call is in order to best route.
3 votes -
Search Text in Adaptive Cards
We have notifications go into RingCentral from incoming webhooks in form of adaptive cards. They contain text that can be selected and even copied but cannot be searched within the RingCentral app. Would it be possible to update the search function to be able to do this?Thank you!
3 votes -
Change Prompt Box Height in the IVR Menu. It's Too Small!
Please change the html element #greetingText on the Prompt tab of the IVR Menu on the Admin Portal. It's way too small to write anything out and see the results. I recommend a min-height property of 500px, as well as keeping the height: auto for the element ".bootstrap-rc textarea.form-control, .bootstrap-rc-styles textarea.form-control"
3 votes -
Allow multiple users to have the operating extension instead of just one user
I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.
3 votes -
mark message important or urgent in ring central chat
My company using Ring Central messaging all day long, which is great, however it would be really nice if folx could flag a message they're posting in chat to be urgent/important. Ideally, that would make the icon in the tray flash/have a different, bigger notification, or something like that. I know this is a semi-customizable feature in Teams (I think you can set it to send an email or just do the tray notification/flash). This would go a long way for our users adopting the tool who are coming over from MTeams.
3 votes -
Inbound caller ID for role over calls
A feature in which the role over calls will show over flow call queue name and not the call queue that roled over the call
3 votes -
Setup a prompt where callers will be prompted to press a keep to prove that they are not ROBOCALLS
Right now, auto-receptionist has the option to set up a prompt that they will ask the caller to press any key to prove that they are not ROBOCALLS and customer would like to have the same feature-request on a user level. Blocking Robocall does not block them 100%.
3 votes -
Upload Corporate Contacts to phone
Uploading corporate contacts to the deskphone would be very beneficial, manually adding the corporate contacts from the phone is a very time consuming process. Even if we would be able to download the contact list and then upload them to the phone via a USB port would faster.
3 votes -
Super Admin can unauthorize any user from using the main company number at any time.
When you are using ring central for all means of communication for your clients it's a critical situation that which user is allowed to make outbound calls using the main company number, Yes every user have there own primary number but they can change it to main company number from my caller ID at any time. So I purpose to allow Super admin to authorize or unauthorize any user at anytime from using the main company number for making outbound calls.
3 votes -
Don't need to manual provision the device even the device was purchased outside RingCentral
Don't need to manual provision the device even the device was purchased outside RingCentral
3 votes -
RingCentral App should have the Fax to Print
company: Fenbor Pty LtdRC UID 2651852015 (15 lines) AUCurrent Total MRR: AUD 485.18http://adp.glip.net/company-new.html?company_id=21040488449
3 votes -
Abandoned Call Definition
I would like to be able to change the definition of what is considered an abandoned call. We have callers who call for one or two seconds and then hang up. I would like for those not to count as calls to avoid having calls that were impossible to answer listed as a negative for my team
3 votes -
Add Call waiting Setting to User Template
Add Call waiting Setting to User Template
3 votes -
RC App Minimal View
The RC app is great, but it always wants to go into a large view. I have to constantly change the size of it. It would be great to get a compact view of the entire app so it doesn't not take up the entire screen.
3 votes -
Set custom caller ID when transferring call from IVR menu to external number
We have a use where when you push an option an in the IVR menu it transfers to an external on call number. This person changes and we change the number periodically. We would like when a call is transferred from this number to show up as our company name instead of the external caller.
3 votes
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