12762 results found
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Beetexting Analytics Reports File in to Numerical Format
Bee Texting Analytics we want to see the analytics like how many texts has been send and recieved by each user in Numerical Format.
2 votes -
To be able to search the AI notes using keywords
We would like to request the addition of a keyword search function within the AI Notes feature. Currently, the search capability is limited to caller ID names and phone numbers, but it would be very helpful to also search by general keywords within the notes.
This enhancement would make it much easier to locate specific information quickly and improve overall efficiency when reviewing records.
2 votes -
Ability to Choose How Incoming Calls Are Handled When Call Waiting Is Disabled on Dedicated Fax Extension Using an ATA Device
Currently, within the RingCentral system, when Call Waiting is disabled on a fax extension, any second incoming call is automatically routed to voicemail while the first call is active. This is the system’s default behavior.
The customer is requesting the ability to customize how incoming calls are handled when Call Waiting is turned off on a dedicated fax extension using an ATA device. Specifically, they would like an option to:
Play a busy tone instead of routing the call to voicemail
Play a custom announcement
Reject the call without forwarding to voicemail
Redirect the call to a different extension or…
2 votes -
Full Call Transcript for Merged Calls
The ability to generate and access a complete, continuous transcript for calls that have been merged (e.g., when multiple participants are combined into a single active call session).
Current Limitation:
At this time, merged calls do not produce a unified transcript reflecting the entire conversation. This creates gaps in documentation and makes it difficult to review discussions in full context.Business Need / Use Case:
Maintain accurate and complete records of multi-party conversations
Improve compliance and documentation
Enhance coaching and quality assurance reviews
Provide better visibility into full customer interactions
Having a consolidated transcript for merged calls would significantly improve…
2 votes -
Save Speaker and Ringtone Preferences at Device Level Instead of Per Login Session
Issue:
Experiencing an issue where speaker volume and ringtone preferences do not persist when logging in and out across multiple devices.Environment:
-Uses multiple devices: desktop, laptop, mobile phone, and iPad.
-Preferences appear to reset per login session instead of saving at the device level.Expectation:
-Audio output and ringtone settings should be saved per device, not reset each time they log in on different endpoints.2 votes -
Restricting Users from using the ring central app outside the office
Restricting RingCentral Users from using the app outside the office is an administrative security measure used to ensure that business communications—calls, messages, and faxes—stay within the physical office environment.
2 votes -
Salesforce
Salesforce: I added the Call with RingCentral Action to the Account Object, when we click on it the phone numbers come up but there is nothing we can do with them. You can't select them, there is only cancel button and a greyed out save option.
The option is currently available on the mobile app, but the customer would like it as well on the desktop app.
Please provide feedback to the Product Team that making that button work on the desktop and pop to a larger screen than what you have in the regular interface would be a great…
2 votes -
Label Outbound Caller ID Numbers
We want to label or put a name on the list of phone numbers for outbound caller id on the RingCentral App. Since it will be easier to locate the outbound caller id we need to use.
2 votes -
Option for Admin to Delete Message for All Users
Option for Admin to delete messages for all users instead of having to log in on the extension
2 votes -
Case Portal
Need to have a case portal for partners that show all cases for their customers in one location. Also stop the ability of ringcentral support from deleting the cases from the portal. I have to keep a log of all my cases because they go missing from the case logs. All communication should also be recorded in the notes of the cases. Ringcentral support does not do that. They email you and none of those notes go in the case. Would be nice to go back and look at issues that may come up with other customers and have all…
2 votes -
SMS Smart routing | RCX
Note : This is for RingCX
I don't know if this is possible. However, customer is looking for a SMS Smart routing.
For example, an existing customer already sent an SMS to a number and one of their agents already assisted that customer.
Customer request is when that same customer sends another SMS in the future it should be routed to the same agent that assisted that customer to continue the conversation. This is regardless of what number they send to. Cx request is to also keep the conversation like on hold if ever the same customer replies to them.
2 votes -
Hide Guest and Teams on contacts on RC App
Hide Guest and Teams on contacts on RC App to avoid confusion to users
2 votes -
external directory numbers in dial by name directory
Have dial by name directory work with External Shared Contacts directory
2 votes -
Inherit Member "Ring Group" Settings for Call Queue Routing
Currently, when a call is routed through a Call Queue, RingCentral ignores the individual "Call Handling & Forwarding" (Ring Group) settings of the queue members. For users who utilize external AI assistants or automated answering services tied to their personal extension, this creates a major gap in coverage where queue calls go unanswered by the AI.
Proposed Functionality:
Provide a toggle within Call Queue settings (e.g., "Respect Member Forwarding Rules") that allows the queue to recognize and trigger external numbers or AI assistants added to a member's personal ring group.Use Case / Benefit:
Many businesses now use third-party AI…2 votes -
SMS Outbound ID for Hubspot
Provide the ability in the RingCentral–HubSpot integration for users to select a specific outbound SMS number for automated messages within HubSpot workflows.
2 votes -
Keypress options when transfer fails.
We would like to have an option for the customer to press a button to leave a voicemail or return to the call queue when a call transfer fails.
Example:
A call comes in to the call queue, we need to transfer it to an agent, we transfer it and if the agent is unavailable after certain amount of rings a prompt will be presented to the customer to leave a voicemail press 1 or to return to the call queue press 2.
2 votes -
Set a designated line key for specific calls.
The customer wants to set available lines for dedicated calls without adding/assigning additional phone numbers.
Line 1 for direct calls.
Line 2 for call queue calls.
Line 3 for system calls.2 votes -
Admin Access to User Fax Messages with Enforced SSO
Description:
For accounts where Single Sign-On (SSO) is enforced as the login method, there should be a way for Super Admins to access fax messages received by user extensions.Use Case / Justification:
In situations where users are unable to attend to their faxes due to unforeseen circumstances (e.g., hospitalization, extended leave, or emergencies), Super Admins should have the ability to access these faxes without logging in as the user. This ensures business continuity and prevents important communications from being missed.Proposed Functionality:
Super Admins can view or download faxes received by any user extension in the account, even when…
2 votes -
External number to have screen caller feature
Requesting to allow external number to have screen caller feature when number is added on a user ring settings
2 votes -
2 votes
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