11071 results found
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Admins : Approve or Deny message being sent to mass notify teams on Glip
We can create rules regarding Distribution Lists for Exchange that requires approval before mass emails are sent, I would like to have this same feature applied to Glip as our company has a team account that includes all users.
2 votes -
Display full name of contact on inbound calls
When a client within our contacts calls in on the application only the initals are shown and not the full name so we really have no idea who it is until we pick up the call which is no use to us and I can imagine to anyone with more than 5 people in their contacts.
2 votes -
Filter phone items
Unread, Urgent and other default and custom flags would be helpful as filters in the history list. Buttons in the left panel within each section (like All voicemail exists now) and selectable in the Filter search box.
2 votes -
Operator Extension
Adding option to change Operator extension in RingCentral App
2 votes -
Eliminate the 60 line limit on texts from Desktop App
There should not be a limit of 60 text message lines on the desktop when the phone app is not limited. They should match for seamless transition at any time. This is a very annoying but simple problem to fix.
2 votes -
Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me
We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "transcript" that way. PLEASE ENABLE 'TRANSCRIPT' function so that entire 'conversation from initial text sent out is captured and able to be reproduced with the push of a button
2 votes -
Add Job Title to User List Columns and to Filter
It would be nice to have the Job Title field added to the list of fields able to be added as a column in the User List in service web. Also add the Job Title field to the filter so I can filter by all users with the same job title.
2 votes -
List all teams on the personal profile
On RC Classic it was easy to identify all the teams in which a person was involved already. This is helpful in the context of coaching an team management
2 votes -
[code] text formatting option
we send code snippets via Ring Central messaging and used to have the ability to maintain formatting and spacing by adding[code] to the message. We would like that functionality back and included in messaging formating
2 votes -
Blocking number
Feature to block number even reaching the main number if using IVR menu
2 votes -
disable the rollover
We are a small town radio station and we do contests and don't need the rollover feature when giving stuff away. There should be a way to shut off the rollover feature, so as to give a busy signal to our contestants.
2 votes -
Email Tracking
A way to track the voicemails that are shared through the email feature you have
2 votes -
Ability to convert numbers to voice only in bulk
My customer would like to set all of the numbers on their account to voice only as they have been getting some spam faxes and do not need to use fax. The only way to convert numbers to voice only at present is going into the settings of individual numbers which is very time consuming so they have asked for a way to do this for multiple numbers at a time.
2 votes -
Save call handling ring time
Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the ability to change the default hot desking call handling time to 15 rings/75 seconds or save the ring length from the last time the user is logged in rather than logging into the admin portal to change it every time.
2 votes -
Department Name Pick From List
Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.
2 votes -
BYOD Cisco ATA 191 should be considered as supported device for provisioning.
Customers can use the SIP devices they already have for their RC account
2 votes -
Roles and Permission specific template only
Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it was not reviewed carefully. Having it separated will give customer peace of mind and confidence to change the Roles and Permission knowing it will only affect that specific key.
2 votes -
Allow us to remove the ignore button
Please allow us the option to remove the ignore button, so that agents do not have the ability to ignore incoming calls. Thank you!
2 votes -
Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.
We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. We can currently do this by creating a new user extension (costing more in licensing) and using the call handling/forwarding options for a live person and the message options to transfer to the IVR extension. This costs more and junks up our address book (where we cannot hide any user/contact added).
2 votes -
Hot Desk Session Timeout setting by Role or Site instead of Company Wide
We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-wide. It would be beneficial to allow some granularity in this setting.
2 votes
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