11071 results found
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Improve your support web site and standardize your support practices with a customer focus
I am continually frustrated dealing with your support site. Your service can make or break your customer relationship and impact customer retention. There are many improvements needed to the support site and case handling. Here are my suggestions for improvement: Keep cases visible on support portal when escalated. Some cases disappear from the list in My Case Portal when escalated. Do not allow support representatives, including tier 2 and above, to change the Case Subject and/or Description on cases. Do not allow cases to be closed without entering a resolution that is visible to the customer. Allow customer comments to…
2 votes -
Allow site manager to trigger afterhours rule for site without granting admin permissions
Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR.This would be especially helpful for early/emergency closure of a site due to weather.
2 votes -
Allow more extension to utilize the simultaneous ring option
Here at Morton's Animal Medical Center there is call center whereby the incoming calls from clients get answered. In the ring app there is a limit to how many extensions that can be chosen when in simultaneous mode. Because of the size of the business, other duties of the receptionists and how often we receive calls, there is a need for more extension needing to utilize the simultaneous ring of all phones. This would be of great value to the business if this was an option we could use. We would like to request that this option be granted to…
2 votes -
make ringcentral dialer, my default app for URL:CallTo links
make ringcentral dialer, my default app for URL:CallTo links for MVP plan
2 votes -
Text responding to incoming phone calls
on the desktop app on incoming phone calls you text back responses like “will call you back in 10mins” but on the mobile app that is not avaialble I have to just let the phone call go to voicemail
2 votes -
Requesting to have a feature for Dropped Calls History Report
Requesting to have a feature for Dropped Calls History Report
2 votes -
Archiver tool - Allow admins to manaully select which users to archive call recordings.
Currently as an admin I have the ability to archive all employees recordings or just myself. If I want to setup a handful of users to archive recordings I have to have that user log in and navigate them to the archiver tool. Downloading all recordings in the company is a lot of data. If I only have a couple teams that want back ups of their recordings then its time entensive to set it up.
2 votes -
Allow 2 or more expansion modules
Polycom's limit is up to 3 expansion module. Please allow this to work with RC account as well.Customer's verbatim: Contacts are not spreading out to all expansion modules attached to the desk phone.Our receptionist has a Polycom VVX410 with 3 expansion modules attached. The expansion modules are receiving power and the onboard phone setting recognize the 3 connected modules. We have filled the receptionist HUD with 100 contacts to utilize the expansion modules.Only the first expansion module is populating with contacts. In the web portal for this phone, I only get the options to select 0 or 1 expansion modules.The…
2 votes -
SMS/ Auto response
It would be very helpful if we could set up an autoresponse for when we receive texts out of bussiness hours!
2 votes -
Mandatory Listening to Company Introduction
We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introduction.
2 votes -
Add ability to hide the "with xxx" part of the call status
Privacy. Nobody else really needs to know who the CEO is on the phone with.
2 votes -
After Hours autoresponder SMS text
I love the after hours feature for phone calls but it would also be super helpful if there was an after hours text option. So if a customer texts you after hours, they get a autoresponse saying your office is closed, ect.
2 votes -
Auto provision phone number from Azure AD City attribute
Would love to have Azure AD auto provisioning be able to assign a phone number in the area code that corresponds with one of these attributes: addresses[type eq "work"].localityStringaddresses[type eq "work"].postalCodeStringaddresses[type eq "work"].streetAddressStringThis would help organizations that span multiple cities be able to use Azure AD auto provisioning on new accounts in the matching area code that matches the city or zip code instead of first available which might not match at all
2 votes -
The contract and its duration should be available/visible in the Admin Portal for customers' reference
Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.
2 votes -
Live Call in show (radio TV etc)
What radio stations etc do when they have a call-in show is, "open the lines" be that 1, 4, 10, etc. A call screener picks up the call gets the person's name and question and adds it to the "green room" were the host can see the callers on hold. While on hold, all the callers hear the audio from the radio station. I got RingCentral specifically to do a call in live show "Living with Disabilities" Here are 2 companies that offer this service. Call in Studio and Blog Talk Radio. Blog Talk Radio has the nice interface, while…
2 votes -
Add contact categories or tags so that contacts can be identified and filtered
Contacts should be able to be tagged with a category - such as Customer, Vendor, Employee, etc. much like Google Contacts and countless others do to allow us more flexibility in exporting, syncing and searching through the contacts.
2 votes -
Ability to disable single-character formatting
Ring Central Message automatically uses characters such as * and _ as a pseudo-commands to format the characters inbetween them. It also allows the (now standard) use for control characters (ctrl-b, ctrl-u, ctrl-i) for formatting. Further, the formatting is not shown prior to sending the message, and worse, there is no limit (that I have come across) as to how far apart these characters are in a message.My idea is to have an option to turn off the use of printable characters as formatting commands.Use cases:Copy/pasting a mathematical formula with multiplication. The * is not intended, nor should be interpreted…
2 votes -
HUD Pop Out Zoom/Enlarge Functionality
Would be great to add a zoom in/out view option to the HUD pop out
2 votes -
SELECT MULTIPLE CALL QUEUES IN CUSTOM RULE
Please add as an option for (1) multiple call queues to be selected under the company wide custom rule section of the portal's auto receptionist, and also (2) forward to external number. My caller needs all calls to be routed to at least 5 queues during the weekends only or to an external number right away without going to any individual extensions to setup forwarding there. So far we are unable to do so as the custom rule only has limited to 1 extension, 1 call queue, voicemail or announcement only which greatly limits their business.
2 votes -
Use my RingCentral number to work with Uber (verification code sent to my RC number)
When I tried to use my RC number for Uber application. I'm getting an error " these numbers are VoIP number" It would be great to use RC number on any application without restriction.
2 votes
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