12191 results found
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On iPhone, when sign out the app,do not send me notifications if there's an incoming call.
Annoying notification when on vacation.
2 votes -
Disable star (*) dialing while Voicemail prompt is playing
Customer John is reporting that when their callers called their line - as soon as they reach the VM greeting there are times that caller will accidentally or intentionally press * and it says " Please enter your PIN and press pound ", they don't want that enabled. As of right now there is no option for us in the admin portal to turn it off
2 votes -
Automatic MMS Optimization and Expanded Format Support for Desktop App
equest Summary
The customer has requested several enhancements to improve the multimedia messaging experience on the RingCentral Desktop App. The request is based on observations of inconsistencies between the mobile and desktop platforms, and aims to streamline the sending of multimedia content while ensuring better compatibility and usability.Requested Enhancements
Dynamic File Handling:
Enhance the Desktop App to automatically adjust or optimize multimedia file sizes for successful delivery, similar to behaviors observed in the mobile application.Improved Error Messaging:
Update error messages related to multimedia limitations to be more informative and reflective of actual delivery constraints, providing clearer guidance to…2 votes -
Automatically save customer information and Add as contact
We would like to automatically save customer information and add it as a contact
2 votes -
AI receptionist Additional features
First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.
Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask…
2 votes -
blocked numbers
Raised an idea in ideas portal
Feature Request:
Ability to delete blocked numbers in bulkCurrent Behavior:
User can only delete blocked numbers one by oneExpected Behavior:
Have an option to select numbers in bulk to delete blocked numbersUsers > Users with Extension > Select Ext > Phone > Blocked Numbers > Block numbers or area codes
2 votes -
Advocating Industry Support for SMS Messages Beyond 10 Segments
We would like to recommend that RingCentral consider leading an industry-wide initiative to advocate for the support of more than 10 segments in a single SMS message. While we understand that current limitations are influenced by underlying carrier policies and industry norms, we believe that RingCentral is in a strong position to pioneer a change that would benefit a wide range of customers who rely on longer-form SMS for essential communication.
Expanding the supported segment limit would enhance the user experience, reduce the need for message splitting, and support more effective communication for businesses in sectors such as healthcare, logistics,…
2 votes -
AI Notes/Transcription for CRM Loxo
AI Notes/Transcription should also work for Google extensions and for CRMs like Loxo.
2 votes -
Be able to classify in folders the user settings templates
Currently all "User settings templates" can be sort by name, created date.. which requires to have a naming convention to find the good templates.
Is it possible to be able the classify the user template under folders and subfolders.
For example if I have several user settings template to manage all bank holiday then I can put all of them in the same subfolder.It will be much easier to manager the templates like that.
Thanks
2 votes -
Call Queue Members Should Be Able to Receive Email Notifications When Unable to Answer Call Queue Calls
Implement an email notification system for call queue members to alert them when they miss calls from the queue.
2 votes -
2 ATA with 1 phone number
A feature where 2 or multiple ATA can assign to a one phone number.
2 votes -
request to see reason why message cannot be sent on Text feature
please include reason for messages that showing Message cannot be sent, we need to know and clarify if that's TCR issue, billing or carriers issue
2 votes -
I had to copy and paste the company name to the first name section for all of our contacts, in order to make the show on the fax ID in the R
I had to copy and paste the company name to the first name section for all of our contacts, in order to make the show on the fax ID in the RC desktop app. But I would like to request RC to allow the company name to also show in the caller/fax ID section as well as the first and last name section
2 votes -
Generate unique passcode via API
There should be an API call to allow a unique code to be generated in RingCentral that can be displayed on our website to certain logged in customers. When a customer calls our phone number and selects a certain extension, this code will be required as a password. The code should be viable for, say 5 mins.
2 votes -
Request to Enable Masking of Mobile Numbers of external users/callers in RingCentral App
We would like to request the implementation of a feature in the RingCentral app to mask callers' mobile numbers during Incoming outgoing calls.
Mask the customer number not our ringcentral number
2 votes -
Allow a "per line" option when adding details via the Contacts "notes" field
Our customer wants to be able to include via the "notes" field : the person's name , extension and email within their business contacts
When adding contacts via RC app , on the notes field of edit contact they want to be able to save the details like this example below:
Test name ext 101 - test@gmail.com
Test name ext 102 - test@gmail.com
Test name ext 103 - test@gmail.com
Test name ext 104 - test@gmail.comBut it does not let him separate each details per line instead it'll go as one line like as example below:
Test name ext 101…2 votes -
The cover page generated by RC contains crucial transmission details and needs to be received by the sender as an option.
The cover page generated by RingCentral contains crucial transmission details (sender info, recipient info, date/time, subject, number of pages) that aren't always fully replicated in the same format on the basic status confirmation report. The users want proof of what was sent, including the RingCentral's generated cover-page details. We currently receive fax status confirmation through email, would it be possible to include the server's generated cover page along with the transmission confirmation status report from our sent faxes?
To illustrate the idea; " Outbound ->Calls ->Faxes/Fax -> Settings: (Ancient) 'o' ~ "Allow this user to get a copy of the…2 votes -
Prevent newly added users in a group in RingCentral App to see previous conversations.
To have the ability to prevent newly added users in a group in RingCentral App Messaging to see the previous messages.
2 votes -
Send fax transmission results to email of fax sender
We have a number of people who can do email to fax for a specific extension. As it is, when someone sends a fax via email, they do not get a notification of the fax transmission results. We do not want all of the email to fax users get all fax transmission results, just for the ones they send.
2 votes -
IVR Routing: Return Call to Dialed Number When Keypress is Selected in IVR
I finally got they Poly phones plugged in at my remote restaurant. I have an IVR set up & I have all the prompts set up but I cant find where to set it to USE this menu when someone calls.
the phone # for this remote restaurant is 317-548-0749. it should go to the IVR Menu called 3141 Menu. then if they press 3 it should ring the physical phone at the restaurant.Summary:
caller dial the user number route call to IVR when caller press key press 3 it should route back the call to the number dialed…
2 votes
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