12191 results found
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Add an option to display the user's name for internal calls setting through the Web portal
Add an option to display the user's name for internal calls setting through the Web portal
2 votes -
Option for Second missed call delivery to originating Ring group Voicemail
In the ring group call flow, forward the voicemail to the ringgroup voicemail, if the forwarded call queue missed the call.
Scenario: If all agents in the Ring group missed the call then it will be forwarded to the Call Queue, then if the call queue missed it, then forward the call to the Originating Ring group voicemail, (Second missed call delivery)
2 votes -
Attaching files to messages in the RingCentral app
Modify Attachment size limits for RingCentral messaging per user. Currently defaulted to 5GB.
2 votes -
Visibility of Contact information of guests to other guests
Visibility of Contact information of guests from/to other guests
2 votes -
Seperate RingCentral App Status for Internal Contacts and Guests
Seperate RingCentral App Status for Internal Contacts and Guests Contacts, so it will limit the visibility of the guests contacts
2 votes -
Click-to-Dial Options
Options to proceed or cancel the click-to-dial instead of automatically dialing the number when clicked.
2 votes -
Fax email notification
Capability to access the email confirmation with the fax transmission results in the admin portal. This is a work around if ever the email notification was not received to the designated email addresses.
2 votes -
Audio Messaging Interchange Specification (AMIS) Support
Support for integration with external voicemail systems via AMIS
2 votes -
Mass Text using Bullhorn
Our integration with Bullhorn is not allowing for Mass texting through the ring central extension.
2 votes -
Swipe option to leave a VM or send an Automatic mesasge
Have an option to :
when a call comes in, have a button to send to VM
when a call comes in, have a button to send a text (with various messages like, "Can't talk right now, I'll call you back shortly".2 votes -
Opton to put a user as a Super admin but shoudn't have the capability to chnage anything on the account
Option to put a user as a Super admin but shouldn't have the capability to change anything on the account
2 votes -
Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App
When a user changes the emergency response location set in the RingCentral App, it also changes the ERL set for the user's deskphone (in the service web), and vice versa.
The user's deskphone is permanently located at their office address. The app is used when working from home, and should have the home address.
It would be better if the deskphone's ERL does not change upon changing the ERL in the app so the user won't have to change it back everytime.
2 votes -
Fax Number Indicator in Company Directory
Customer would like to have an option to publish a number in their company directory stated as fax number.
2 votes -
Include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets.
Please include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets. Have our system support that exact make and model to work with our calling features.
2 votes -
Multi-site Number inventory
To make a cost effective Call Center with a Multi Site settings under Admin Portal, we suggest, if we can have different number inventory for every site we have instead of assigning the number to an extension. We want to see the list of number under which site that is ready for use.
2 votes -
Multiple site names - to be used as call que display information
When a caller call a multi site IVR - and selects 0 to be transferred to a call que receptionist . We are looking for the multi site name to be displayed for the call que reception . This is a benefit when answer calls for muti sites name that the call was rerouted from to show.
2 votes -
reroute with keypress from message only extension
I have a client who wanted extension 5 to be direct to voicemail, we setup a message only extension.
We wanted to have part of the recording say "if this is an emergency press 0 to be connected to an operator" this is not a feature and would be quite helpful.2 votes -
Modify view in Analytics
Customer wants to have the ability to modify view on analytics page with Super Admin and Non Super Admin users.
2 votes -
Add External Email for External guest communications
The customer wants to add an external email address that does not have an active RingCentral account for external guest communications. Currently, as per the article https://support.ringcentral.com/article-v2/Managing-your-domain-allowblock-list-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US, domains and email addresses without an active RingCentral account cannot be added.
2 votes -
If the call from call queue was on hold for more than 5 minutes it should be transferred to an external number
Customer would like to have the features wherein call that was place on hold under Call queue will be transferred to an external number if the duration reach for 5minutes and more
2 votes
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