11068 results found
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adding custom fields like social media urls in the user profile section
I have users asking for the ability to add their social media urls to their profiles. Admins should be able to add custom fields like Instagram, TikTok, Twitter and LinkedIn to the user profile section. Right now you have Name, Email, department, company, phone number, website these are very basic.
2 votes -
Email Notification For Call Queues With Zero Members
Hi Team,Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?
2 votes -
Schedule when a text message will be sent
We frequently deal with family members in different time zones and even different countries. So we don't want to send a message during our business hours and wake people up. Then they can respond during their day time hours.
2 votes -
DND for Invisible Status
Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.
2 votes -
Allow Queues Business Hours to use Company Hours as a fast option
When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place instead of for every queue. Around holiday time, it takes a long time if you have 10+ queues to update.
2 votes -
Small Company main voicemail go to two extensions
We have a small company set up under a main phone with extension 101 & 102. When a call doesn't get answered the voice mail ends up only in ext102 computer app. But this voicemail is not visible from any other location (ex cell phone app). In our cituation it would be very handy that when a call comes in to the main phone the voicemail be able to be left in both ext101 & 102 computer and cell apps. thank you for your consideration,Johannes Waldthausen
2 votes -
Include name and phone number of the sender for email notifications of SMS
Hi, one of our customers is requesting to include both the name and phone number of the sender in email notifications for SMS
2 votes -
Need to block internet calls like skype
Please add a feature in ringcentral app to block skype callers as spammers are using it to call and its effecting our business.firstflytravel
2 votes -
Team pickup call using Glip
Please add a ringtone and/or notification for team pick up calls on the GLIP App. This would then allow the users to see when and who is ringing their colleagues number at the time.
2 votes -
3way/Merge Call - how do you disconnect one caller
To disconnect after leaving a VM.
2 votes -
Four Digit Dialing - Quick Conference Calling
We want quick internal conference call phone numbers that our internal users can call. For example, extension 8505 or 8506 could be reserved for unlimited conference calls.
2 votes -
Requesting a feature to have the option to assign voicemails to multiple users.
Requesting a feature to have the option to assign voicemails to multiple users.
2 votes -
Merge SMS / Text and RC Messaging into a single tab
Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messages) and the message tab (to get RC Messages).These are all messages. They should be in a single pane of glass. Requiring multiple clicks / taps to toggle between them is annoying and discourages me from using either.Additionally, putting SMS messaging under the same tab as the phone icon feels a little like an 'old' way of looking at…
2 votes -
Reports showing number of rings before pickup
We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.
2 votes -
Caller ID and Contact Lists assigned to a Group
When having the main line forward to a group that rings out to certain users it should be able to also display the caller ID. It is extremely disappointing that this doesn't already exist as the phone number ID is displayed in the same situation making it difficult to understand why the caller ID name would not be displayed. In fact the inflexibility of programing groups is extremely frustrating. This shouldnt have to be developed, this should already by a feature.
2 votes -
Privacy Issues
A default company team was created at the creation of the account. The use of this team chat was abandoned as there was limited control of users. However, every new employee that joins the company has access to this old team chat, which contains former employee names and all past conversations. That makes no sense from a privacy or security stand point. I cant believe RC has not addressed this yet.
2 votes -
Outbound Calls Information
When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative
2 votes -
Need ability to re-assign task
Every day I (as the owner) get new matters that I need to deal with - I don't assign them immediately to any particular employee because I need to deal with preliminary matters first. But I create the task so I don't forget it. Now when it comes time to assign to an employee - I cannot -- YOU NEED THIS FUNCTION - the ability to assign tasks to new employees AFTER THE FACT - what if an employee leaves or becomes sick and you need to put another employee on the task, at least temporarily. Also - it doesn't…
2 votes -
Call Queue Greeting not count towards queue time
I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.
2 votes -
Option to Dial 0 and be directed to call queue
Customer is asking to have an option on their users' phone to select 0 and gets routed to main call queueThis is for users who do not have an active call.
2 votes
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