13291 results found
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Customizing a deskphone’s key layout for Yealink T87W
custom key templates are available (or can be created/enabled/added to Chapters UID) for Yealink, Polycom, or other devices that RingCentral supports and approves, since those options don’t currently appear.
2 votes -
auto resolve turn off
Ability to turn-off Auto Resolve feature completely.
2 votes -
Disable option to edit conference dial-in number
Have the ability to disable the edit option for the conference dial-in number.
2 votes -
Per-Device Time Zone Configuration for Single Users with Multiple Desk Phones
Currently, when a single user is assigned multiple desk phones across different geographical locations, all assigned devices inherit the primary user's profile time zone (e.g., Eastern Standard Time / EST).
Problem:
For users managing or using multiple desk phones stationed in various regions/time zones around the country, secondary devices display incorrect local times. This leads to confusion regarding local call timestamps, meeting times, and daily device use at those remote physical locations.Proposed Solution:
Enable administrators and users to configure individual time zone settings per assigned physical hardware device, independent of the primary user's account time zone.Hardware-Level Override: Add…
2 votes -
Custom Prefix Labels for Company Phone Numbers
I would like to suggest adding a feature that allows administrators to assign a short custom prefix (3–4 characters) to each company phone number within the RingCentral admin settings.
The prefix would appear alongside the phone number for both incoming and outgoing calls, making it easy for employees to identify which company number a customer is calling and which number they are calling from.
Example
Instead of displaying only:
+1 (416) 555-1234
RingCentral could display:
TOR | +1 (416) 555-1234
or
HAM | +1 (905) 555-5678
Benefits
Instantly identify which office or location the customer is calling.
Easily know which…2 votes -
Preserve SMART ACR Consent Rules Across Call Park & Retrieve
🛑 Problem Statement & Admin Portal Gap
When an automatic call recording rule (SMART ACR) suppresses recording due to two-party consent regulations (e.g., California state law), parking and retrieving the call breaks the consent rule, causing unconsented automatic recording to initiate.🔍 Root Cause & Admin Portal Limitation
Observed Behavior:A call connects to a number in a two-party consent state; SMART ACR correctly disables automatic recording.
The call is placed on a Park Location / Extension.
Upon retrieving the call, the system initiates a new recording session based on default ACR settings, overriding the original SMART ACR suppression.
Admin…
2 votes -
Last Logged In Report
a performance report or some other kind of report that shows last time someone logged into their RingCentral account would be wonderful to audit for last time users logged in
2 votes -
Ability to adjust the volume call recording prompt recording
Having an option to adjust the volume of the call recording prompt “This call is being recorded” would be nice, since customers are becoming skeptical of it.
2 votes -
Comprehensive Phone Number & IVR Routing Report in Analytics
Problem:
Right now, there’s no quick way to audit where all our phone numbers (DIDs) actually route. Admins have to click into every single number or Auto-Receptionist individually to see if it leads to a User, Call Queue, Shared Line, or nested IVR menu. During audits, line changes, or troubleshooting, this manual process takes hours and creates huge risks of missed calls or dead ends.Proposed Solution:
Add a centralized, exportable Phone Number Routing Report under RingCentral Analytics (or Company Numbers) that displays:Phone Number & Label: The dialed DID or Toll-Free number.
Primary Endpoint Type & Name: Direct view…
2 votes -
Display the extension number or the original caller ID on forwarded voicemail
Display the extension number or the original caller ID on forwarded voicemail instead of the contact/personal phone number.
2 votes -
Align 'Total Included SMS Usage' on the Usage View on the Admin Portal
According to https://www.ringcentral.com/support/new-sms-rates.html, the registered SMS rates for inbound and outbound SMS, effective May 30, 2026, are at $0.0119 per segment.
The current allocation shown on the portal is stuck at $260.10. It should be $364.14. This sample is for 306 RingEX licenses.
For management and actual usage purposes, this should be updated.
2 votes -
MS Teams live transcription on Deskphone
The ability to view live call transcriptions in Microsoft Teams while using a RingCentral deskphone.
2 votes -
Add Per-User Toggle Switches for All AI Features in the Admin Portal
Summary:
Enhance the RingCentral Admin Portal by providing individual toggle switches for all AI features at the user extension level, similar to the existing controls for AI Assistant and Automatic Call Notes.Business Need:
Currently, only AI Assistant and Automatic Call Notes provide administrators with the ability to enable or disable the feature on a per-user basis through toggle switches in the Admin Portal.During a customer engagement, Tier 3 enabled the Closed Captioning feature for the tenant. However, the customer expected the ability to selectively enable or disable Closed Captioning for specific users as a Super Admin.
To validate…
2 votes -
Upload prompts to all ivr
- A way to place an announcement on all queues that the call will be recorded
- Apply it on all IVR all at the same time instead of doing it on every IVR
2 votes -
View Missed Calls for Monitored Users in Call Monitoring Presence
Allow users with Call Monitoring permissions (e.g., assistants, supervisors, managers) to view missed calls and caller details for the extensions they are authorized to monitor directly within Call Monitoring Presence.
The customer uses Call Monitoring Presence to supervise and assist other users. When an assistant steps away from their desk, they would like to be able to review any missed calls received by the users they monitor and identify who called without requiring separate access methods or additional permission
2 votes -
automated sms response to acknowledge received text
We want our customers to know that we received their text message successfully and that we are working to answer them back. Tried building this through the workflow function but was unsuccessful on the company level.
2 votes -
SMS SLA Escalation (to managers)
A function that automatically escalates a text message to an assigned user that has gone unanswered/unassigned for a given amount of time (for us 15 minutes). This is helpful because desktop text notifications do not persist until it is answered and there is no 'new' text message bubble counter for shared text inboxes.
2 votes -
Add the option to route calls to voicemail for Spam call handling
Add the option to route calls to voicemail for Spam call handling
2 votes -
Ability to customize how the system says users' names
RingCentral system is mispronouncing users' names, which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
2 votes -
Allow Modern Authentication to use the "Connect Exchange" feature under Calendars and Contacts
The customer is attempting to use the "Connect Exchange" feature under Calendars and Contacts to connect their users' desktop clients to their on-prem Exchange 2019 mailboxes is failing with a generic "An error has occurred, make sure the information is correct" error. They had disabled basic authentication on their Exchange server's virtual directories some years ago per recommendations from Microsoft their cybersecurity insurance carrier.... if I temporarily re-enable basic authentication on the EWS virtual directory on our server, and change nothing else on the server's end or in the RingCentral client, using the exact same information is able to connect…
2 votes
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