9677 results found
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Call Queue Voicemail Notifications in the App - Request / Idea
Currently Call Queue Notifications could be sent to the email or can be checked in the Admin Portal.It will be very useful for our RC Customers to be able to receive those notifications in the RC App.
1 vote -
Call Forwarding to External number while on DND Status
If User Extension sets her line to DND, can it be arranged that Line 1 goes toFor example:Line 1 = normal line.Line 2 = emergency 24 hour line.voicemail, but Line 2 rings her mobile number?
1 vote -
CREATING EVENTS; YOU SHOULD BE ABLE TO CLICK THE TIME AND IT COMES TO THAT SPECIFIC DATE
Would make life easier if you could press the time in the events and it make the event on the same time and date like it used to be.As well as to show the actual day ex. Monday, Tuesday while looking at day to day Calender.
1 vote -
Ability to select the amount of times the auto-receptionist repeats herself without caller action
The default amount of times it repeats itself is 3. But if it's a collect call the call would drop before the recording finishes the 3 cycles. We would prefer to select the amount of times it repeats.
1 vote -
daily dial count
A daily dial count as some of us are required to have a daily dial out number/goal. It would be convenient to see a running total of dials as we dial, then a day total and then perhaps a weekly and monthly view. The daily view count would be fantastic as I currently use old school paper and pen to mark a tick sheet for a visual of how my calls are going to get my daily 200.
1 vote -
Different contact numbers for different tier support
Ring Central should seperate different tier supports. Cases that were transferred to Tier2 supports should communicate with Tier2 support. It is very time comsuming if your case is handled by tier2 support then answered by Tier1 then will be transferred.
1 vote -
Settings button that brings you to the website to see the call log
I needed to see my call log and in the old (wonderful, best EVER) app I could simply hit settings a couple of times and it would bring me to the website where I could update my voicemail and check my call log. Now, I have to go to the website and log in and it's an extra step that is very cumbersome considering all the passwords I have to remember. There's not a "remember me" button so I don't have to log in every time.I previously spoke with someone at Ring Central about how the new app is a…
1 vote -
Improved texting function by adding a dashboard with ability to get my client's feedback to Google, Yelp, etc.
Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients to give a testimonial on Yelp and I think Google and facebook which is very valuable for service businesses. Kinect is too expensive so you will have an easy time competing with them and believe me, people will love your service even more!
1 vote -
Eliminate a missed call notification from a internal extention
if you use the system for a access gate, who ever doesn't pick up gets a missed call notification.
1 vote -
Ability to have automatic pause and resume within UC
Currently, in CC, it is an extension in chrome that is installed that pauses the call and screens from recording when a specific website is opened. then then the website is closed it then resumes the recording. Northern Safety Co. Is looking for the same type of behavior within UC.
1 vote -
Option to Disable "Choose How to Join Audio" pop-up for non-Ring Central Participants
-this feature would provide clients with the option to disable the pop-up-can reduce the amount of time for client's customers to start screen sharing as not all participants are computer savvy-can avoid possible audio reverb if a non-rc participant already dialed in to the meeting
1 vote -
Easily Copy Meeting Invite Content - Feature Request
Requesting for a feature where RingCentral application user can easily copy the Meeting Invite Content/Information without needing to start/schedule a meeting on the RingCentral application. Currently the app only has the option to copy meeting link in line with the "Your personal meeting ID:" portion.
1 vote -
Unlimited Call Queue View in Apps
You should allow all queues to be viewed in the apps. Right now it is only the first 5.
1 vote -
DND setting to INCLUDE notifications
This must've changed recently? I typically have my phone on DND 90% of the time (but want the flexibility to easily switch back-n-forth). I liked that I didn't get notifications on missed calls BUT voicemails would come through passively (as badge # on phone app or showing in desktop app). Recently I noticed that the phone app no longer passively shows voicemail notifications when in DND (unless I physically open the app).Please bring this setting back! Or allow customization with notifications in the different modes... Or make another versions of DND with voicemail/fax notifications on.Appreciate the ability to leave feedback!
1 vote -
Add Cayman Island to Intl Dial-in
Many funds have cayman entities and require a dial-in for the cayman directors. This location (Cayman Islands) is not covered with existing international dial-ins.
1 vote -
Add badge alerts to the app wiget/icon on cell phones
This allows you to simply glance at the wigit & see if there is a voicemail. WhatsApp, Email, Messages all have this feature. It is better for efficiency & business flow. I would recommend that RC consider adding this feature.
1 vote -
Implement a Disable Call Blocking Feature
Implement a feature on admin portal to fully disable call blocking for users either by user, group, role, site or company wide. Users can still block calls in the phone app under history (even if role is setup with the Screening, Greeting & Hold Music unchecked (which blocked calls is a subset of)). This way the control is on the admin users and end users would not be able to use or change that feature unless admin portal settings are updated.
1 vote -
Disable Group Calendar Notifications
When I create an event on the calendar for a group, it automatically sends out a notification to the group chat that I have created an event. It overwhelms our group chat when I have 30 events that I'm creating in a month! I would like to be able to turn off the notifications to the chat. Everyone sees the event on the calendar anyway.
1 vote -
Event Calendar Repeat options
I would like more options for repeating events on the calendar. We have a bi-weekly meeting, but I have to manually create the event since the repeating options are only "every day, every weekday, every week, every month, every year."
1 vote -
Handsfree Voice Assisted Dialing
We're an organization of recruiters and sales staff that are now 90% working from home. During the pandemic we all started using our cell phones - because we hadn't migrated to Ring Central (which we did Summer 2021). Staff are used to saying "Siri - please call...". We're trying to get our staff to only use the Ring Central Mobile app - but they miss handsfree virtual assistant dialing. I'm sure this presents complications with Siri and Google but here it is - that is the request. Cheers and thank you!
1 vote
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