9345 results found
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An ability to create call forwarding profiles that can be recalled based on scenarios
It would be great if it would be possible to have quick-recall call forwarding profiles to allow calls to my extension to behave differently when activated (in addition to the existing availability states). Say, I want a quick recall button for "I'm at a conference" which would quickly change the forwarding rules to go straight to another coworker in that situation, and then being able to quickly change that to another setting, say, "Desk phone only" which doesn't call forward to anyone else and does not allow calls through to the Ringcentral app. I know this can all be done…
1 vote -
Shared Status directly shown in the HUD
Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.
1 vote -
Group Memberships to include Ring Groups
It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.
1 vote -
3 extensions or phone numbers in one application
To have an option to log in to three extensions in one application.
1 vote -
Please Add a Downloadable RingCentral App for Macbook M2 Chip
Dial Pad is missing in M2 Chip when RingCentral Desktop App is installed.
1 vote -
report Phone related bugs by clicking a link with the Unified app
ability to easily share recordings with guest participants. Currently host needs to download and find a means to share the file with a guest.
1 vote -
To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.
To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.
1 vote -
Ability to export Site Caller ID field data from MVP Admin Portal.
With the importance of CNAM and OB Caller ID, having the ability to:1) visually see Caller ID field data for each site as a column under Admin Portal > Phone System > Company Information2) have the ability to export Caller ID field data by site for an overview to know if the Caller ID needs to be updated based on company changes or acquisitions.
1 vote -
Custom Key Combination to turn off or on call forwarding on Polycom Deskphone
Ability to assign combination key to turn off or on Call forwarding setup on Polycom Deskphone
1 vote -
Add a filter button on the download all numbers
Hi teamCan we add a filter button on the download all numbers so that the customer can select which area code or location of the numbers they want to download?It seems that the only option on the Phone system tab > Phone numbers > All numbers > 3 dots is the download all numbers and no option for the customer to choose which numbers they would like to download.
1 vote -
Generate a Report of Abandoned Text Messages
Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…
1 vote -
Categorize the calls received
CSR should be able to Categorize the call to a predefined set of call types. (Ex: General, account login issue, Task-A, Task-B). As and when the CSR is talking to the customer they should be able to quickly select the type of call.
1 vote -
to remove the device contacts option from personal contacts via rc mobile app
to remove the device contacts option from personal contacts via rc mobile app as cx might accidentally mixed all her contacts from her phone
1 vote -
Call history on the Polycom VVx450 to set in All calls
Can easily check the call history on the phone device
1 vote -
Adjust time on Administration>Message data export to reflect site time zones.
It would make the data easier to understand if the data was not in GMT. If there were an option to select the time zone, or if the data would simply use the time zone of the user/site, that would be excellent.
1 vote -
Visual indicator on the desk phone that the call is being recorded
We do not wish to have an audible prompt played that both parties can hear. Hence why we’d like a visual indicator to the end user that the line is recording.
1 vote -
Can monthly report include name of file faxed?
In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of the file sent along with the other data in the monthly report. As it is, I have to manually save that info using a cumbersome process. It would save me time and improve my documentation if you could include the name of the file sent in the…
1 vote -
history of direct messages
I would like to be able to expand my history of my direct messages to see most recent to older messages. Reason this would be useful -- if I forget the name of someone I had a direct chat with, I can look back at the list of people and find the person, click on them and the message history will be there.
1 vote -
Add an ‘x’ to close button next to each name in Messaging
Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
1 vote -
HUD restrict extensions in desktop application
As of right now RingCentral allows any user given HUD access in the RC Desktop APP to add any extension in the company (including executive staff). Allowing them to easily see the names of callers, recipients and length of call. This must be addressed.
1 vote
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