10687 results found
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Disable SMS Notifications on After Hours
There should be an option to turn off messages for Notifications on specific dates.
1 vote -
Separation of activities of Paired RC app and Desk Phone
Customer would like to separate the activities of Desk Phone and RC App when they are paired. If the customer receives a call, if deskphone is set to ring first, there should be no effect on the RC app.
1 vote -
Outbound call pop up notification on application
Brand: BT
Please include an option to enable or disable the pop-up notification for accepting or rejecting outbound calls in the application. Currently, users must either accept or reject the call before it connects, but most customers prefer their outbound calls to go through automatically.
1 vote -
Show user availability in call history
When checking call history for missed calls etc. we would appreciate to show user's availability status LED like in the chat window to see if it makes sense to call back or if the person is currently not available, on another call or perhaps inactive.
1 vote -
Message button in active call window to directly access chat with calling user
Add a button to the active call window to be able to directly send a chat message (beside the "normal" buttons like mute etc.) to the user on the phone (as long as he/she is a RC user) or at least to directly jump to the related direct chat with the user.
1 vote -
Disable emergency response location banner update
Disable the emergency response location banner update and only advise once.
1 vote -
Interdigit timer
Customer request interdigit timer to be increased for inbound caller to have more time to enter DTMF in between numbers.
Currently the interdigit timer is 2 seconds. If the caller takes more that 2 seconds in between entering DTMF, the system routes the call.
For example: If a caller wants to press extension 1234 and if they take more than 2 seconds to enter the DTMF in between pressing 1 and 2, it will route the call to extension 1 because it took more than 2 seconds to enter the number 2.
1 vote -
RingCentral Application to Control Notification
Don't show other call notification on external phone while using RingCentral Application
1 vote -
Add Phone Numbers in Filtering options for Call Records - Business Analytics
Currently, the Business Analytics portal for call records only has the option to filter Widgets by Users, Queues, Queues Agents, User Groups, Departments and IVR's. Would like to have the phone number added in the filtering options.
1 vote -
Add another way to get out of the call queue
Add another way to get from the call queue and back out to an Extension or an IVR from there. Currently the only thing that can really happen is a caller leaves a VM or hangs up and doesn't leave a VM. But it would be nice to have another way OUT of the Queue, before getting directed to VM.
1 vote -
custom role to edit user assigned country
Regarding the limitation on changing a user's country without Super Admin permissions: Our service desk role requires the capability to modify a user's country. Currently, this action is restricted to Super Admins only. It is essential for our service desk members to have comprehensive access to user management functions, including the ability to change a user's country, as well as full control over call queue management and phone number management. We kindly request that these permissions be extended to the service desk role to enhance our operational efficiency and customer support capabilities.
1 vote -
Quick Editing Contacts From Texting Inbox
Sometimes we need to Edit or View a contact when we are texting them or receiving a text from, You can't do this quickly in the Desktop app. You have go to Contacts, Look for the Contact then Utilize the Pencil etc.
Same process for viewing the Contact information while texting them. You can't see their information quickly.
I think the Contact Management of the Desktop App needs a lot of improvements.
1 vote -
forward call to a User Voicemail that has a call forwarding set up
Add a feature to forward call to a User's voicemail that has a call forwarding setup so that the caller can still leave a personal message for the User
1 vote -
Training Monitor
Make it possible for a user to sit and monitor another for an entire day - no manual clicking on active calls through the HUD - extremely useful for training new hires or internal transitions to new departments.
1 vote -
Filter Read messages by @mention
Add ability to filter by "Read @mention". Many a times i have to quickly refer or reply to a recent @mention message, but it is difficult to quickly find such messages. Instead I have to recall which team that message was sent to and search for that team and the message. It would be great if i can filter the messages by "Read @mention" just like filtering them by "Unread @mention".
1 vote -
Individualize mass texts and include affiliated names in the message automatically.
For bulk forward text messaging, it would be incredibly useful to separate each text and send individually. If a user could also automatically include the name of each telephone number if they’ve programmed the corresponding name to that phone number, then users could personalize each individual text - which would help mass texts feel more personal and helpful for people in sales positions who are trying to disseminate advertisements.
1 vote -
Automated User Provisioning Simplification
Currently the directory integration system only works under very specific circumstances. One roadblock is the license requirement, the other is the mobile number format.
It'd be much easier to manage licensing, etc if we were able to add/remove licenses after the user was sync'd, not at the same time.
If I have a management user that doesn't require an MVP license but wishes to see reports we need to manually create them in RC and then to enable them to use our SSO via AAD we need to add them to the group that sync's, but that won't always work…
0 votes -
Admin access to ( Internal ) RCV meetings - RingSense
have admin access to view Internal RCV meetings on Ringsense portal under ALL CALLS tab
1 vote -
message display
REDUCE WIDTH OF MESSAGE FOLDER/SIDE MENU - RC App (Desktop: Windows (x64) app.ringcentral.com)
The Message Menu could be thinned by almost an inch, and smaller fonts can be used to increase the width of the Conversations on the right.
I have multiple windows open on 2-monitors limiting my display area. The Message Menu hides if I reduce the width of the window to 9" or less. It would be nice if I could see the Message Menu AND the Conversations in Chat within a 6"-8.5" width window.
Thanks1 vote -
being able to upload custom ring tones
i would like to be able to upload a custom ringtone so that i can make specific notifications
1 vote
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