12776 results found
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Draft option in Fax
allows the option to set a draft to a fax that will be sent later to allow the option to edit out some information
2 votes -
Call Handling for Intercom
Right now, there is only one method of call handling, which works fine for incoming calls. We need to have a separate call handling feature for intercom calls. Right now, if the person you are calling is on the line or unavailable it would go back to our call group 1, which means basically everyone would get the intercom call. So, in the office Person 1 calls Person 2 - if Person 2's line is busy anyone in call group one would then answer the call. It is a bit of wasted time. Is there a feature where if the…
2 votes -
RingCentral Chat - Nudge/Ping a Team Member - just like the old Windows Messenger Days!
One of the main issues we have with the Chat is that team members sometimes miss messages - either they miss the notification top right or the window hasn't been opened and it's knocked them offline.In the old days of MSN Messenger, they had a great feature where you could send a nudge and it would shake the screen or pop up to the front window. This would be really useful - at the moment we often end up having to Whatsapp team members to say "check your Glip" because they've not seen the message or it's not notified them…
2 votes -
Queue/Group Mailbox Keys
You provide us with a Mailbox for Groups/Queues, why not allow us to program a key on the phone showing when there are messages, and providing access to those messages?
2 votes -
Add a feature to allow users to just receive text messages
Along with Business SMS permission there should be another feature to only allow users to only receive or just send text messages.
2 votes -
Globally Block Forwarding to Outside Lines
We would like to have the ability to only allow our users to forward to extensions that are within the RingCentral system. This would allow us to make sure that no business calls leave the platform and are subject to the rules and policies of the organization.
2 votes -
Remove all failed faxes on entire account
Instead on logging in per extension to remove failed faxes, customer must have the option to remove failed faxes on entire account in Admin Portal
2 votes -
Change the RingCentral VMWare service to machine wide install
During our testing with the RingCentral app it was determined that the service only installs as the user who installs it. In a floating desktop pool, this is a process which does not work well. Additionally, it requires the end user to install it during their session whereas it would be best to install this on the master image itself so all end users receive it. Can this be added as an install option?
2 votes -
Meeting option to silence the music when only the host is on a conference call
First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play the audio from the conference call on the overhead speakers in the Council Chambers, so that people in-person can hear the people on the phone. Our problem: When we have no one on the conference call (e.g. at the start of the meeting), the conference call plays repetitive music. We can turn down the volume, but then we…
2 votes -
WordPress Plugin Chatbox to link to our current RingCentral Users
Can a WordPress plugin be created? This plugin would allow our visitors on our site to directly chat with our RingCentral users. Similar to RChee.
2 votes -
Ring Group's in the "Groups" section as an alternative to Call Queue's. Right now they only exist under the user?
Ring Central has Ring Group's under the user section which is very problematic. If a user accidentally changes their call flow via the Ring Central app or even loses power to the phone they can break the incoming call flow for a main number. Ring Groups should not be associated with a specific user and be located under the "groups" section. You may say, "Well just use a call queue." Call Queues function just like an acd group, if the user is busy they will not be presented with a second call. It will skip them entirely. This is problematic…
2 votes -
Disable Email-to-Fax service for all users
We would like to be able to disable the Email-to-Fax service for all users at a central point. Also it would be good to be able to have a option to enable/disable whether a user is allowed to send faxes.
2 votes -
When using the web version of RC - add a way to suppress background noise
When using the RC phone app or in meetings we have the ability to suppress background noise. We utilize the RC Contact Center and have received customer complaints on noise level. The RC web phone does not have the ability to suppress.
2 votes -
Ability to transfer recorded voicemails to a different extension within our company
It would be very useful to be able to send a recorded voicemail directly to another team member's voicemail within our organization right from the mobile app while retrieving the client's message.
2 votes -
reduce incoming photo compression from SMS
image resolution is significantly reduces when sent via sms to a ringcentral numberplease allow for full res photos to be texted to RC numbersYou're welcome. We have tried it as well here on our end. We tried to send images via our RingCentral app between us, and it shows here that the image quality reduces when received. It seems that this is normal behavior. We will try to give feedback to our engineers to take a look at it to fix it with our future updates. In the meantime, I would suggest that you can tell your clients to send…
2 votes -
Block Faxes with Specific Words
I would like a feature to block faxes with specific words in them as the spammers just use different numbers to get around one specific phone number being blocked. Every week there's Roofing, Gutter Cleaning, Psychic Workshops, Inner Healing and so on. It's time-consuming to have to block individual numbers only for the same scammer to fax us the following day on another number that isn't blocked.
2 votes -
User greeting plays when answering a call from call queue
Caller calls the main numbercall goes to call queuecall queue members will ringonce a call queue member answers the callthe member user greeting will play
2 votes -
Turn Off Alert For Emergency services may be limited or unavailable when pressing the dial pad
there are times the alert will appear multiple times a day when pressing the dial pad causing it to appear multiple times annoying the user specially if they are supposed to make Outbound Calls Multiple times a day
2 votes -
Recovery of deleted workspace notes
Recovery of deleted workspace notes
2 votes -
Provide ability to assign role to Limited Extension
We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.
2 votes
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