11055 results found
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Automatic Name Entry
I'd like to see a feature where you can create an SMS template and within the template a recipient's first name would be pulled in. This would allow using the feature to send the same message to multiple recipients simultaneously but to incorporate a personal salutation.
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1 vote
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There are no restrictions on users accessing the fax extension.
There are no restrictions on users accessing the fax extension. The customer wants all users to be able to access the fax extension simultaneously without encountering an error indicating that the maximum number of logged-in users has been reached.
1 vote -
Excluding DDI's (internal users) from call greeting
It would be great to be able to exclude DDI's from a call greeting. We have a call greeting set for all numbers to inform customers they are being recorded, however it is really annoying that this still plays for internal calls and causes internal delays.
1 vote -
Additional option for call queue waiting time to let the call route to 3rd party number
Additional settings/key press/option to let the call route to either voicemail or 3rd party number instead of waiting for the maximum caller and number of callers in the queue to reach.
1 vote -
Enhance DTMF Signaling and Add Visibility Reporting in RingCentral App
Description:
Request to improve the reliability and consistency of DTMF (Dual-tone Multi-Frequency) signaling in the RingCentral app (mobile and desktop versions), especially for calls involving IVR (Interactive Voice Response) systems.Proposed Enhancements:
Improve DTMF Signaling Stability:
Ensure DTMF tones are consistently transmitted and recognized across all networks and devices when using the RingCentral app.
Add DTMF Visibility/Diagnostics Report:
Introduce a reporting or diagnostic feature (available via admin portal or call logs) to show whether DTMF signals were successfully sent from the RingCentral side.
This can include confirmation of tone delivery timestamps, tone type (in-band, out-of-band), and whether it was acknowledged…
1 vote -
Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
1 vote -
Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
1 vote -
Support Simplified Direct Inbound Routing via ACR from External Carriers
Enable RingCentral to support and recognize direct automated call routing (ACR) from external carriers to RingCentral DIDs without requiring legacy dependencies like remote call forwarding (RCF) chains or PRI circuits. This would allow external numbers to route directly to RingCentral numbers, maintaining clean call paths and reducing complexity in inbound call flows.
1 vote -
911 Notifications Handling for Non-emergency and Valid Calls
Add functionality to RingCentral's 911 notifications to provide clear guidelines and handling recommendations for both benign (non-emergency) and valid emergency notifications. This feature would help users differentiate between types of 911 alerts and establish proper actions to take for each scenario.
1 vote -
Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users
Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.
1 vote -
I need to be able to set up an alternate first name for the dial by name directory
I need to be able to set up an alternate first name for the dial by name directory. Some users go by shortened name such as Mike/Michael which leaves callers frustrated
1 vote -
Improved Support for Expired Certificates on Legacy Polycom VVX 500 Devices
Request for Feature/Improvement:
Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.
Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify…
1 vote -
Tell caller they are being connected
Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.
1 vote -
themes
Additional THEMES Option for performance report
1 vote -
Free trial to add device testing the deskphone
Customer is requesting to be allowed to add device and provisioned deskphone without paying to test the deskphone they will be using and check the service as well.
1 vote -
RingSense for CX Quality Average
Looking for a way to calculate a monthly average in RingSense, is this possible? For example, if there are 10 calls recorded, say March 1st to March 30th, add the total scores, divide by the 10 calls, and that would give you the monthly average score.
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Request for Faster Sync Between Live Reports and Call Logs
Currently, there is a delay of 15-60 minutes for live reports to update after a call is logged, which causes discrepancies between the live dashboard and the call logs. A feature to enable a faster or manual sync between these reports would improve real-time accuracy and convenience for teams actively monitoring the live dashboard.
1 vote -
ISP Connection Log
User wants to have/implement 'ISP Connection Log' to monitor their system.
1 vote -
Certification of Firmware Version 12-1-1 for Improved Speed Dial Functionality on Cisco 8800 Series
I’d like to propose certifying firmware version 12-1-1 to enhance the speed dial functionality on Cisco 8800 series phones.
Currently, when configuring a speed dial on a Cisco 8851—whether through the home screen by pressing and holding an available line key or via Settings > Phone > Speed Dial—the speed dial entries do not appear on the home screen. Instead, they are only accessible through Settings > Phone > Speed Dials.
Upon review, this functionality is available on firmware version 12-1-1, which is not yet certified by RingCentral. The currently supported version is 12-0-1 (12-0-1MPP0001-245).
Certifying firmware 12-1-1 would provide…
1 vote
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