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Phone & Messaging

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  1. Private chat among team members creates unnecessary conversations not pertaining to work-related content. A reduction in this can help increase productivity and help support a team environment.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Can we please have a way for the app, if resized, to maintain the size instead of resizing all the time when you toggle between functions. Thanks.

    1 vote

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  3. Admin wants to empower users to ADD or REMOVE themselves in a queue/s from inside their very own idividual user portal rather than the admin having the sole access or responsibility in adding or removing members.

    1 vote

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  4. Have an option to close the case in My Case Portal

    1 vote

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  5. Option to give call log access to only users thata re part of certain call queue

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  6. It will be nice to have a secondary or option directly in call queue setting wherein we can add or customize an external number for each members

    1 vote

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal

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  8. it would be useful to keep in mind from which company the person is calling from and directly recover who they are

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  9. Being able to write out a fax that is constantly repeated, such as test faxes, with just a click from your mouse would increase productivity when using RingCentral Faxing across all device types.

    1 vote

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  10. Would like to have a company contact cleared/deleted from own extension company contacts that is not listed in the account/portal. This was once a test extension that sync'd but is no longer an extension user.

    1 vote

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  11. The customer wanted to create multiple call forwarding for different destinations per user based on the schedule.

    1 vote

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  12. On the RingCentral display on my PC, when I miss a call it is added to a list in my recent calls and it is highlighted with a dot indicating it was missed. Also, the Icon in my desktop ap tray displays a red dot indicating I have a missed call. What is frustrating is I cannot get that red dot to disappear unless I go to recent calls and delete it. It is useful to know if I have missed a call by looking at that icon. If there is no red dot, I'm up to date. But to…

    1 vote

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  13. This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.

    1 vote

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  14. The ability to completely disable DND features on phones that are used in Lobby areas, or other areas worked by multiple people, would be very helpful. We have found that the DND button will be pressed/bumped by accident on one of these high priority phones, and since it isn't tied to a specific user, it can sometimes be difficult to track down the issue. Not to mention that while the issue is being looked into, communications are being prevented by DND. By allowing this feature to be enable/disabled completely through the Admin Portal, these issues could be avoided.

    1 vote

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  15. My account has a work around method that takes a Call Queue that I am included in and it forwards to a Queue that I am not included in but behaves identical to the first one. When the custom rule is turned on within the first Queue it allows me to NOT be a part of those incoming Call Queue Calls. If I turn it off, then I can receive and answer Call Queue Calls for that specific Queue. If a user is a part of more then one Queue, he/she might wish to accept or not accept calls from…

    1 vote

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. Is there a way to change the default auto delete time on a voicemail box from 5 days to 30 days? We are a medical clinic, and it would be very useful to have deleted items last longer in the event of an incident with a patient.

    1 vote

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  17. It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thing of needing to transfer a license to another user if one is removed and another is added is not a good UI experience for RingCentral customers and also adds unnecessary work for your RingCentral support teams.

    1 vote

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  18. configure the web app for telephone calls only

    1 vote

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  19. We can see the current status by going to "Phones Systems >> Phones & Devices >> Paging Devices". It would be beneficial to receive notifications when the status changes from online to offline or offline to online.

    1 vote

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  20. It would be helpful if statuses were visible on the task bar. That way, when the application is minimized on my desk top, I can see that I have myself in available or do not disturb. I continually forget to double check my status is available when coming back from lunch or the bathroom at work.

    1 vote

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