9345 results found
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Under contact in RC App, wants to have an option to select number for SMS as default
Under contact in RC App, wants to have an option to select number for SMS as defauldefault
1 vote -
Don't use system same output source for listening music and taking calls
The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the desktop should be separate.
1 vote -
ability to copy / duplicate an IVR item (prompt for new extension)
Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
1 vote -
911 Address / site address applicable for all address fields or address book
Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
1 vote -
Dont Force the App to open when calling through extension
When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Before the changes, when you clicked to call someone, using the chrome extension, only the call window popped up. Now the application and the window pop up, making an extra click to minimize the app with each call. Once or twice isn't a time suck, but when you have to click this fifty times a…
1 vote -
Status feature
You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!
1 vote -
List of Active Feature Being Used.
Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
1 vote -
Tagging White listed numbers
Is it possible to tag incoming calls with a warning?Within our spam filtering our company messaging (outlook/exchange) it is possible to tag an email that is coming from an external sender, not from someone inside the company.Would it be possible to do the same thing with incoming calls from countries that have been added to our whitelist? This might be a good security utility to alert our users when a call comes from a Whitelisted number, to be aware it could possibly be a scam.
1 vote -
Remove direct number and replace as main number only on service web when they click the avatar
Remove direct number and replace as main number only on service web when they click the avatar
1 vote -
Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.
It would benefit the customer for checking the SMS average usage to send the report for the company billing references.
1 vote -
Enable App to return missed calls from number called
Hello, I have seven different numbers that call me. When returning a missed call from the app, it defaults to whatever I last used instead of the number called. In this case, I have to go to the dialpad, select the number called and then go to recents to return the missed call. Is there a way that the app knows what number was called and use that number as the caller ID when returning that missed call
1 vote -
RingCentral MVP App Poll Bot Add-in | Trace Who Added It
Since all users have permission to add applications in the RingCentral MVP App, Super Admins would like to know who added the Poll Bot Add-in. Other bots is listed in the Installed Apps section.
1 vote -
RingGroups
RingGroups can be highly disruptive to call flows if not managed.It would be highly advantageous to be able to enable or disable this feature from the Admin portal as the Super Admin. Allowing any user to enable forwarding or to manipulate their calls manually without supervision is destructive.
1 vote -
Continuous ring for user call handling
Would like to have option for continuous ring for the user call handling instead of looping the call back and fort just to make sure the number rings until someone picks it up
1 vote -
List of users who access of ringcentral in mobile phone.
It is useful in the sense when a user is accessing his/her account in desktop/laptop, an IT person or Manager is aware about that. but in some cases users take access in mobile and use it for any unknown purpose.A user can take access by resetting his/her own password by sending the link to email id. which is managed by themselves only. As a company we can give a single/dual email address for backup , because tracing it would be very hard sometimes. So feasibility is in giving user mail address only. and as I said earlier user can easily…
1 vote -
Provide a dialer url for new Microsoft Edge Sidebar
Microsoft Edge recently added a new sidebar feature to quickly access web pages. Having the RingCentral dialer here would be super-convenient. It's just like the extension, but much more convenient.For more information, see https://www.microsoft.com/en-us/edge/features/sidebar?form=MT00D8
1 vote -
multiple screen share like gmeet
gmeet allows multiple screen share at same time by multiple participants. same should be available in glip
1 vote -
Show Extension to connect
Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.
1 vote -
Notification for RC app should not be showing on the actual iPhone it self
notification for rc app should not be showing on the actual iphone it self
1 vote -
Different fields showing in the CTI widget
Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.
1 vote
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