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  1. I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.

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  2. make ringcentral dialer, my default app for URL:CallTo links for MVP plan

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flows, as the agent is no longer on the phone, but the system still sees them as Available. We are mitigating this by using the DND (Do Not Disturb) button. There should be a way to have these functions combined so an agent using a hotdesk phone only needs to press Logout to logout of the…

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  4. Calling 8888984591 prompts callers to enter the RingCentral number and PIN and provides a prompt when entering the wrong details.RingCentral should still allow the customer to speak with an RC support person even after encountering errors.

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  5. Ring Central does not have an application that is optimized for VDI

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  6. it’s not quite automatic. Users still have to go through a process of clicks and entering passwords to get to it when on our network.it would be easier for user to enter email or phone number(one time) and detect the appropriate authentication flow automatically so no need to enter it again when going to RingCentral

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Having frequent issues when updating the credit card on file in the RC web portal on the billing address.It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate.Even better if the RC database is in sync with the banking billing address records to avoid encountering issues when billing address error. This will save the customer's time contacting their bank for their billing address record wherein it is already stated on their billing statement, however, the RC database will still gives an error of incorrect billing address.

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  8. Use Tasks for assignments and not clutter up the Messages/Conversations which can be used for immediate info sharing while the tasks can be on a separate page. Notifications of Task Due can be in Messages but not the whole box. This should be an option to hide from the Messages but still have in the Task/ Calendar so that we have a choice.

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Please have a feature where a user can forward the contact information to another user using RingCentral app

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  10. It would be of great assistance if within the Admin Portal there was a way to track the total contracted amount of devices that are available to be shipped out.

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  11. Currently, when you hit the phone button on the app, it brings up 3 tabs. Dialpad, recents, voicemail. Allow the ability to decide which way you would like it to be seen. for example, allow recents to be the default instead of dialpad. It allows for quick access to recent calls. it is less clicks then hitting quick contacts, then hit the person, then hit call or message.

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. It will really help us all in our company and SAVE US A LOT OF TIME.

    1 vote

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  13. Should be able to right-click the RC App tray icon, in Windows, and select your presence status along with being able to accept queue calls. Instead users are required to fully open the RC App and change the status by selecting their profile avatar and choosing a status. This functionality is available with Microsoft Teams and other UCaaS solutions. Currently users have 2 options when right-clicking the tray icon (Bring to front and Quit).

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  14. on the desktop app on incoming phone calls you text back responses like “will call you back in 10mins” but on the mobile app that is not avaialble I have to just let the phone call go to voicemail

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  15. Longer text messages that are received get split into multiple messages. Why? Why can't they be displayed in the correct order?

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. Many times its handy to send a quick snapshot of what is on your monitor with a fellow worker. A snipping tool plugin within message would make this easier than using the print screen button or the windows snipping tool.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Our employees change names (divorce, marriage) and it's important to be able to perform coherent user audits and also for names to be searchable. The display name, in many cases, is the user's face to the world - and frequently that means that a married name needs to be completely removed in the event of a divorce, and often, married staff want to use only their spouses surname - forcing them to include a name they do not want shown is unnecessary friction, so there should be another place where names can be associated with the user account, with the…

    1 vote

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  18. Ease of role out and management

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  19. Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only accesible from admin portal..

    1 vote

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  20. When you have the google extension and the RC App opened and that a call comes in, if you click on "ignore" on the google extension the RC App will still keep ringing and you have to also click on "send to voicemail" on the Rc app. Is it possible to link both apps and if "ignore" is clicked on the Google extension it also sends it to voicemail on the RC App.

    1 vote

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