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  1. Our users in the company is setting forwarding from the phone T46U using the phone, with this setup the calls from the call queue is forwarding the call to the external number that is set in the phone, as per talking with support currently there is no way to disable the users of the account to access this feature, it would be much helpful if there is a way in the online account to set and limit the users to access this feature on the phone

    1 vote
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  2. Can you create a call queue which has callers waiting and announces which number they are in the call queue before their call is answered.

    For example if 10 people are calling and waiting it announces what number they are on the call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. In the ring group call flow, forward the voicemail to the ringgroup voicemail, if the forwarded call queue missed the call.

    Scenario: If all agents in the Ring group missed the call then it will be forwarded to the Call Queue, then if the call queue missed it, then forward the call to the Originating Ring group voicemail, (Second missed call delivery)

    1 vote
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  4. Show company directory on expansion module. Under their previous organization they had these Expansions configured to show the entire directory for the company.

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  5. After receiving a voicemail, if there is a service interruption ("No Service") or the phone reboots for any reason, the blinking voicemail indicator light will not resume blinking once the desk phone reconnects.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. Ability to have a custom rule for incoming call from a specific city to be forwarded to a different users or voicemail.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. We would like the ability to customize or remove the default "Thank you for calling. Goodbye" message that plays when a caller takes no action after the prompt is repeated three times in the IVR menu.

    For businesses that prefer fully personalized greetings, there should be an option to edit or remove this message—just like other customizable greetings and messages within the RingCentral Phone System. This would help maintain consistency with a company’s branding and communication style.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. The customer is asking for any way to get alerted or notified if the deskphone goes down

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Need the ability to see the patient name from the file attached to the sent fax

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  10. Is there a way we can remove the "Message" tab in the RC desktop app for certain users?

    1 vote
    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  11. Capability to route the incoming SMS and Missed calls of the numbers in the inventory to other extensions in the account.

    1 vote
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  12. Customer would like us to have Caller ID advance tools to identify the caller phone number or company name even if they they did not set up anything on their end

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Ability to remove call recordings on company recordings for a specific extension

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Call Queue Call forwarding to an External number with an option to have an alternate schedule

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. We are a multi national, and so are our customers. so our customers email signatures are formated with their international numbers.

    we would like to beable to copy the number from their signature and paste it in to ring central, and for ring central to call them

    We need
    +44 07538710448
    +44 (0) 7538710448
    and any other variation like
    04475 38710 488

    all to translate to a working number +447538710448 which will work.

    so we need a leading 0 to change to +
    and bracketrs and spaces to be removed
    if the 4th number is a 0 for it to…

    1 vote
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  16. There should be the ability to customize the Subject line of the Voicemail and Fax emails to help prevent phishing emails with custom Subject lines set by an IT department/Administrator.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Currently, there is no option for agents to confirm if a call was successfully transferred in the RingCentral app. A feature request is being made to add a confirmation notification or status update for transfers.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  18. When I'm trying to download multiple documents at once it downloads those documents in .json file, it doesn't fix after restarting and redownloading one by one. On the other hand, downloading one at a time takes a lot of time and the problem occurs in one at a time also

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  19. Delegates will be able to distinguish between direct calls to their extension and calls to the delegated line, similar to how call queues function. This feature enhances call identification, allowing for more efficient call handling and prioritization.

    1 vote
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  20. -customer is requesting that there should be a option to filter the dates in dowloading fax message on the glip

    1 vote
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