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  1. verbatim: Ok so when our deployment team from RingCentral Professional Services were setting up our office, they created most of our site locations but they did so without there being an IVR attached. That is the correct way I want things done. I do not want to have to select an IVR when creating a new site but all knowledge base articles and guides just say choose IVR without the possibility that somebody might not want to have a phone tree to answer when the site is called.

    I should not have to create excess resources that are nothing but…

    1 vote

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  2. This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. It would be very helpful if we could set up an autoresponse for when we receive texts out of bussiness hours!

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  4. The ability to toggle between call queues from a button on your hardphone instead of only through the app.

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  5. I used RingCentral for 2 different small businesses on the same account. It would be very useful to know which number was being called to know which business they were trying to reach

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  6. Hello RC,
    I wanted to check if there is an option to use RingCentral through my native dialer.
    I unfortunately have an issue with my proximity sensor. On my native dialer I have an option to disable the proximity sensor. However i do not see any such option on the RingCentral App. Is there a way to disable the proximity sensor when using RingCentral, or route the call through my native dialer?
    My issue is that during a call, my screen goes blank and I can not change anything until the call is over.

    1 vote

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  7. Hi, Currently SLO is not supported by RingCentral, as per the article below.https://support.ringcentral.com/article/6748.htmlWe would like to formally request that SLO is implemented to mitigate the risk of unauthorised account usage. We have had several users who have forgotten to sign-out of RingCentral as they had assumed that signing out of Google (Our IDP) would have signed them out. Other individuals have then been able to access and use their accounts...

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  8. customer contacted and is asking for a feature/option to know who is the user that using e911 address listed on the account under phone system > emergency calling > company emergency response locations

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  9. In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.

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  10. When a call rings in RC it pops up in the bottom right corner, an agent answers the call however we cannot see who answered the call on the pop up (rather than looking into the reporting system). With MS Teams when an agent answers a call it will indicate who has answers that particular call. Is there a function that can be built in RC to mirror this?

    1 vote

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  11. set hours specifically for texting

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  12. After leaving a voicemail the only options are to:1 listen2 erase and re-record3 send message4 mark urgentNo option to cancel your message.

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  13. When creating a new meeting in the app, it would be handy to be able to either configure default settings, or to have the settings from the last meeting remembered.At the moment, it defaults to 1 hr duration when I more often than not set mine to 30 min. I also always use my Personal Meeting ID, but the meetings are always set with it unchecked by default. Even having a default meeting title option would be nice, as most of my meetings use the same or similar names.

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  14. Like preventing outgoing calls for lines with no e-911 address assigned, shut off voice mails by default until the ext. is registered to an account that can access the voice mail. this would automatically be enabled once registration is completed (default would be like the option play message and disconnect

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  15. When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority

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  16. I love the after hours feature for phone calls but it would also be super helpful if there was an after hours text option. So if a customer texts you after hours, they get a autoresponse saying your office is closed, ect.

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  17. Your videos for instruction and training at the bottom of the web portal open up in a smaller window that cannot be moved and the only option is to go full screen. There's no way to follow along to apply the information learned from the video to alter menu options in the portal since the video takes precedent and doesn't allow access to the page it's obscuring.

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  18. I need step by step instructions to send out to the users on how to setup their 2FA after I activate Account Validation for the company.

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  19. I am requesting an increase in the download speed of call logs from service.ringcentral.com. The download speed has decreased substantially over the years and has a significant impact on productivity and QOS.We routinely download call logs with file sizes apx. 1.5-2 MB and see a download time of 2-2.5 min per file. In testing with a Ring Central representative, we determined this is due to server load.

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  20. If you get an direct gsm call on your mobile phone you should get a presence indication, like in a mobile call, in the Ringcentral App.

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