11323 results found
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A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or th
A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or the desktop app (and whether it is Windows or Mac).
1 vote -
route the call to autoreceptionist if no one answers
route the call to autoreceptionist or a greeting if no one answers: cx wants to have a message/announcement if the user didnt answer the call but he doesnt want the call to end after the announcement is played.
1 vote -
Enable background music on speakerphone activation on desk phones
Request to add a feature that allows background music to play on the speakerphone only when it’s activated.
The customer's previous phone system allowed background music to be activated by entering a code, playing continuously whether or not the phone was on a call. The customer would like to have similar functionality in RingCentral.1 vote -
schedule invites
We need a way to mass schedule invites instead of having to do one user at a time.
1 vote -
Support for a Shared "If No One Answers" Audio File Across Multiple Users
It would be helpful to have the ability to assign a single shared audio file for the “If no one answers” voicemail greeting across multiple users or user groups.
Currently, each user needs a unique recording — especially if their name is mentioned — which becomes impractical at scale. Allowing admins to upload one general message that applies to all (or selected) users would simplify system management and improve efficiency.
1 vote -
..png.png format image MMS sending shows "Message cannot be sent".
When sending MMS to customers , ".png" format image sending shows "Message cannot be sent".
I need to convert the pictures to.jpg format every time in order to send them successfully.
May I ask what causes this?1 vote -
Task Window
- Can you make the default screen of task slightly bigger
- Rather than task replies in the left pane, could you please move the "task title, status, assignee" to the top section and have the task replies in the bottom half, so that more content is displayed in the replies. Cause even if I maximize the task window, the replies are still pushed to the left pane and limit the view of the replies.
1 vote -
Allow all USERS to read & reply to all sms messaging
I don't understand why everyone in the office who are ringcentral users cannot read or reply to all sms messages that we get. This feature is critical to our daily duties. This will allow all and any users to read and reply to our customers without relying on only one staff. To avoid unnecessary wait time for all customers and prevent miscommunication.
1 vote -
No delay in loading previous texts in the RC app
The Customer wants no delay when it comes to viewing previous text conversations.
Currently, there's a delay, they are forced to refresh the thread multiple times, before the previous texts become visible.1 vote -
have the Dialer except phone numbers with the format of (***) *** XXXX . Basically ignoring the prenthesis around the area code. I consider
To have the Dialer except phone numbers with the format of (**) ** XXXX . Basically ignoring the prenthesis around the area code. I consider
1 vote -
allow for the volume to be adjusted on a custom greeting upload, mp3 or .wav file.
When you upload a mp3 or wav file for a custom voicemail or greeting the volume is obnoxiously loud. There is no way in the application or on the portal to adjust this. I contacted support today and they said this was already in the feature requests but could not find it. The ability to upload a custom greeting/voicemail file is great but, if the sound is as high as it comes across it causes distortion and just sound bad.
1 vote -
Enable DND for messaging only
It would be nice if we can enable DND function for selective feature like for phone calls only, messaging only or SMS.
1 vote -
Message Send Failure Notification
When sending a text message, if the message doesn’t go through, there is currently no notification or any indication that it has not gone through. It takes returning to the messaging thread to see that it was unsuccessful. Please enable either a notification or “red dot” over the texting icon and the message thread to indicate when this has happened. Akin to if a message has been received.
1 vote -
Adding Users with phone numbers
When adding multiple users on the account, it should assign a phone number to each users but the phone number must be sequential and not just a random number.
1 vote -
Enable Forwarding of Calls with Blocked Caller ID to External Numbers
Currently, does not allow calls with blocked caller ID to be forwarded to external numbers, resulting in an "External Transfer Failure." This limitation affects customer experience, especially for legitimate callers who wish to remain anonymous but still need to reach external answering services or agents.
We request the development of a feature to support forwarding calls with blocked or restricted caller IDs to external numbers, ensuring seamless call handling and improving overall system flexibility.
1 vote -
Substitute caller ID
When dialing out using the substitute caller ID, remove the option to press 3 random numbers before the call connect and ring to the dialed number.
RingCentral AU reference case # 28160699
1 vote -
Force Log off
In avaya when a user logs into a new computer they have to manually deatuthorise their old computer to be able to login to the new one, This is quite annoying as staff hotdesk a lot and are constantly contacting It support to get this resolved
1 vote -
Use apple tv for Ringcentral rooms
It would be useful is we can use our apple TV as a display for the Ring central rooms
1 vote -
Customize Screen for Yealink Phones
Please let us be able to customize settings on our deskphones. Ideally, we could upload custom backgrounds to use for our customer-facing phones. We use Yealink T46U, T48U, T57W, and Mitel IP480s.
1 vote -
Automatic Meeting
Once a customer gets a call, an automatic meeting should be created for troubleshooting.
1 vote
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