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  1. Would be a wonderful feature if we could move a disabled user over to Unassigned extensions so that it would be easy to reassign to a new user and to keep all unassigned extensions in 1 location.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.

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  3. There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.

    1 vote

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  4. To have the ability, to define only by creator, if the task status is able or not, to be modified by the non-creator in case if task is overdue.In case if the flag=false/disabled the update function is disabled for non-creator users in case if task is overdue.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Add an option to the call wait feature for the phone to ring instead of just a beep and pop-up notification on the screen of the phone.

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  6. is it possible to have an option to export all of the E911 addresses we list?

    1 vote

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  7. If we try to backup all users recorded calls with the archiver, is there a way to tell the size of that data before we try to download it? Recorded calls can be large in size so I want to make sure our FTP server has enough space

    1 vote

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  8. When calls are blind transferred, I do not see the caller ID of the original caller. I only see the internal caller ID.

    1 vote

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  9. SummaryI find that the proliferation of political, scams, and non-profit fundraising are flooding my voice mail. Also vendors and other contacts either fall out of favor or are superseded by new ones. I hope that RC will provide a way to manage both of these in blocks. This can be done be grouping data records (objects) by search conditions or with check boxes in the user interface.ContactsThere is currently no provision for removing "blocks" of contacts that are no longer useful. I would suggest that RC provide the ability to delete blocks of contacts by person, check box, or by…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Enable a bulk upload format/option for the ServiceWeb/AdminPortal to upload for the Substitute Caller ID function.There have been several users who have had this issue. Please update this as a feature add on or as and API

    1 vote

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  11. There needs to be an ability to save call log contacts to any contact list not just default to users personal list.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. When in the Call Queue maintenance, your user options to not carry into that page, so you can't easily log yourself in and out or put yourself in DND unless you go back to the extension settings. Why not make that upper right hand portion of the screen universal across your user experience no matter which admin pages you are part of?

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Add Shared Lines compatibility for the Polycom CCX series phones. The new Polycom phones are currently not supported.https://support.ringcentral.com/article/Shared-Lines-System-Requirements.htmlhttps://support.ringcentral.com/article/5927.html

    1 vote

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  14. Can Ring Central add a Social Recognition app to the integrated app offerings? Some examples of Social Media apps are: https://www.kudos.com, workhuman, motivocity, nectar, etc.

    1 vote

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  15. As a small business we have two extensions, each with their own contacts list. The lists are exclusive and not shareable or mergeable. We need one main contacts directory only and would love this option.

    1 vote

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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  16. we work from the road most of our day and need to log in caller phone number for return calls later on the day

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  17. A report that shows how many new users were added to the account in a specified time period, as well as which site each user was added to would be helpful. Right now, you have to comb through the Billing Menu and the Audit Trail to get the information that you're looking for. It would be most helpful to have this in one report.

    1 vote

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  18. When trying to change my call handling from going only to my mobile app to going only to my soft phone, the entry for my mobile phone starts at the top and then gets switched out for my soft phone after I toggle off the mobile app. It's annoying to think the soft phone will be in one position and then have it jump to another after I change the mobile app setting.

    The phone entries should stay in the same order in the list no matter whether they are active or not.

    1 vote

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  19. RingCentral per customer, Aree is suggesting that our system should send notice to the account Admin or to the Card holder for any possible charge that might be incurred for an SMS being received by and sent by any of their users before charging the actual card. In that way, they'll be able to distinguish if that particular text is something that they are expecting to receive or something they intentionally send.

    1 vote

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  20. Some of our users change their RingOut number on an almost daily basis (eg when working from home using a remote desktop). It would be helpful to have a Keyboard Shortcut to take you to the RingOut managment setting to streamline the process. Thanks

    1 vote

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