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10653 results found

  1. In RingCentral app, it takes 3 clicks to delete a voicemail. And you can only delete one message at a time. Please put a delete icon on the line with the other quick pick choices.

    1 vote
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  2. On iOS the RingCentral app does not remember or resume to the last used section if the app is killed by iOS. This is a feature request for the mobile app to remember the last used section.

    1 vote
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  3. 1 vote
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  4. This UI has changed recently for the worse. Previously, when adding a blocked number to an extension (like the company admin), you were given the opportunity to enter a name for the blocked number. I would generally use a descriptor indicating why it was blocked (most often junk faxes). But this week, theres a new UI that only allows entering the number, then you have to find the number in the list to add the name. Please roll back this change. The new UI is completely unnecessary.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Can Ring Central enable the feature "Display Extn Number" in order to display extn numbers on the Keys of Physical Phones as opposed to names please.

    Upon checking with support we have this feature with Polycom phones but Yealink phone is not included

    1 vote
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  6. Customers in Germany often use blocks of numbers (e.g. 0-99). These belong to the customer and are ported to RingCentral. As admin, I currently do not see any of these numbers in the service portal and therefore cannot quickly configure a new extension or queue. This non-feature is not acceptable for the German market. Please make all the numbers of the customer visible and usable in the inventory. Thanks!

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. Provide a hangup sound when someone disconnects a call. I am usually in my CRM and not looking at the RingCentral App, and right now I have to click over there to see if we're disconnected. It's a waste of time for me and time is $$. Thank you.

    1 vote
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  8. There should be a feature that will enable us to mask the fax number when setting up the cover page and have us to choose a different number or an email address.

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  9. We have contacted support seeking instruction on transferring call directly to VM was provided the article https://support.ringcentral.com/article-v2/How-do-I-transfer-call-directly-voicemail-using-Presence.html?brand=RC_US&product=RingEX&language=en_US
    upon testing it our we are only able to use this feature on Poly and Cisco phone it would be better if this can be setup for Yealink phones as well

    1 vote
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  10. turn off the advance settings for messaging notification and stick to basic

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  11. Wanted to be able to see all the downloaded call logs on this page "Download History"
    Wanted to be able to navigate or access all the downloaded call logs on the Download History tab

    1 vote
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  12. There should be an option to see the running memory of all the recorded calls to the account.

    For exmple : 1 recorded call is 1 GB once it is saved and the other call is higher, there should be an option to se the total amount of memory that used.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  13. Wants to stop external calling on the mobile app.

    An option to assign a role/permission restriction to just stop external calling from the mobile app only and just use the RingCentral Desktop app as the one with external calling functionality.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. We have small specialist teams of 3-6 for some call queues. Instead of a 30-60 second timer that repeats through the queue, a feature that would instead call each agent individually and end when the last agent passes/ignores the call without repeating the queue would be a great feature.

    Currently, if all agents pass and there is still time left, the queue repeats until the timer ends. Choosing a specific number of passes (one or more) would help a lot for small queues/businesses.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. In the desktop app and are in the phone section and hover over internal calls it should give you the call option first then the message function. Right now it gives you the message function and the video function and to use the call function you have to select more. It should work like it does on calls that are external where it gives you the option to call and text.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  16. Some accounts need the ability for Super Admins to enable users on Not Activated Status. Newly added users take a while for their extensions to be activated/set up but Super Admins need them enabled already for some features to be available like adding them on corporate directory.

    1 vote
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  17. When the call is initiated there is only a few seconds to see the initial few details from the caller ID, in my case it is the company for which the caller is reaching out to. By the time I see the caller ID it has passed and is now displaying the caller's registered name and I have to wait until it completes and starts the scrolling over again. This leaves the caller's line ringing for 4-7 rings depending on how many rings it took to connect to me.

    TLDR: IF we could adjust the scroll timing I could improve…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. We are in our implementation and when we get phones (Poly VVX specifically) the MWI indicators are disabled by default. Our implementation engineer can enable them, but we cannot through the Admin portal. It would be great if we could just enable them. Otherwise every time we get a new phone in the future it will be a ticket to support to enable.

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  19. Currently, no international audio conferencing dial-in number is available for Jakarta, Indonesia. Establishing such a number would be beneficial for addressing business needs.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. When customer called someone using the company main number as the caller ID and for some reason nobody picked up, They would like to have an option for the dialed number/called person to return the call through the company main number and redirect the call immediately to the extension who made the call

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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