Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

11090 results found

  1. Certification of Firmware Version 12-1-1 for Improved Speed Dial Functionality on Cisco 8800 Series

    I’d like to propose certifying firmware version 12-1-1 to enhance the speed dial functionality on Cisco 8800 series phones.

    Currently, when configuring a speed dial on a Cisco 8851—whether through the home screen by pressing and holding an available line key or via Settings > Phone > Speed Dial—the speed dial entries do not appear on the home screen. Instead, they are only accessible through Settings > Phone > Speed Dials.

    Upon review, this functionality is available on firmware version 12-1-1, which is not yet certified by RingCentral. The currently supported version is 12-0-1 (12-0-1MPP0001-245).

    Certifying firmware 12-1-1 would provide…

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  2. Block notifications on Add Call Queues in Bulk

    When adding call queues in bulk, have a choice to not send template applied notifications to the Queue Managers being imported. Currently when queues are imported, anyone assigned as a Queue Manager is notified a template was applied. This produces a lot of emails to a client when a new system is being setup. The message when completing the import process only mentions the Super Admin and anyone else designated will be notified, not the Queue Managers.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. Park Location Feature in RingCentral App

    Park Location feature should be available in both desktop and mobile app where users can toggle it off and on

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  4. call/sms participators for management roles

    Instead of limited Shared Lines function, RC at least should have call/sms participators for management roles. There should be collab folder for calls, sms and faxes for all team members to reach out and be able to take actions on behalf of their managers, if they are assigned correct permission or added to correct user group.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Add multiple statuses in RC app

    Currently have three status options available: do not disturb, available, and invisible. It would be great if we could have different statuses like lunch, break, and unavailable notes (ACW). Having these additional options would help us manage our agents' time more effectively.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Ability to log in to the App/Admin Portal without asking for log in confirmation via email

    As a customer whose handling multiple accounts, it is convenient for them to use a dummy email especially if the email has been used or if the admin does not allow personal email. After setting up the credentials by the admin, users would try to log into their account however, as since its their first time to log in, it always ask them to check email to confirm the log in without asking for the password they have set for the user. Customer would like this to be disabled since they have already set up password, pin and security question…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Set MSI file for Ring Central Teams Plugin to automatically elevate to Administrator

    Currently, the MSI file for installing the MS Teams Ring Central Plugin can trigger a request for Administrator elevation in order to complete the installation. If the MSI could be set to automatically elevate to Administrator to smooth out the installation process that would be great. I was able to implement this change in my own administration by wrapping the .EXE installer for the plugin in to an MSI package and forcing the MSI package to elevate - which resulted in a seamless installation process that required 1 click to complete and did NOT require elevation.

    The issue with "wrapping"…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Manage Ques back for individuals

    The manage ques that were on the desktop app is no longer there. I am a member of 3 ques and one I am in once a day for 30 minutes. If I choose to toggle so I dont accept que calls then that stops the other two that I am in all day. The capability of being able for each user to manage was the best. Our Admin people are not always able to monitor and change.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  9. upgrade limited extension to a RingEX licenses

    Have the ability to upgrade limited extension to a RingEX license without having to delete it and rebuild it with a full license.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  10. No space in between numbers for incoming call information.

    No space in between numbers for incoming call information.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. fax forward

    For fax forward, It will be very helpful and a needed feature to include original fax send ing party information in the banner/ribbon. For example, fax is received from 'A' to us('B'), we ('B') forward the fax to 'C'. How can 'C' only get info about original sender/'A''s on the banner/ribbon?

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  12. For fax forward, It is very helpful and a needed feature to include original fax sending party information in the banner/ribbon

    For fax forward, It is very helpful and a needed feature to include original fax send ing party information in the banner/ribbon. For example, fax is received from 'A' to us('B'), we ('B') forward the fax to 'C'. How can 'C' only get info about original sender/'A''s on the banner/ribbon?

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  13. Ability to set up all users in bulk for Ring Central App to Outlook

    Customer wants to have the ability to configure RingCentral with Outlook 2016 for all users in the organization, 1000 plus Users (All Users)

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. download bulk images within a folder

    Within a folder I should be able to select the images tab and select multiple images for simultaneous download.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Increase the amount of folders available

    We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  16. Ability to share VM already received to co-recipients

    Ability to share VM already received to co-recipients not just future incoming VM's.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup

    I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.

    At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."

    To improve…

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  18. call pop out

    Why do I need another window when making a call from the desktop app?

    Honestly, what is the point using the app to call, and then it opens another window and shows the call, when I can see it inside the original application window. This is beyond annoying and completely useless. Just let me keep everything in the main screen without using a pop up when I make a call or receive a call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  19. Compose/New Fax Number Selection to Match Dialpad Caller ID Selection

    Naming Convention on Number Dropdown Options for New Fax should be the Same on the Dialpad Caller ID Selection: When composing or sending new faxes, the site name appears on the site numbers, while on the dialpad, it shows the set name for the number. The new fax drop down should have the same view as the dialpad caller ID drop down.

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  20. time interval for messages in chats

    Add an ability for the chat admins to set a time interval for the messages in the chats. The screen from the telegram is attached.

    It could help to see more structured messages in the chats and avoid annoying cases when one idea is separated for 5-10 messages

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?
1 2 … 398 400 402 … 554 555
  • Don't see your idea?