11055 results found
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Flagging a text message feed
Other companies offer a way to "flag" text messages to better track what you are working on. I'd like to have a flag to remind me I'm still waiting on an answer or it needs follow up. It would be great if there were different flags that I could customize to fit my needs. It would be nice if we could "Pin" a text feed so it always shows up at the top.
1 vote -
Ability of the system to update the timezone automaticall on time change dates ( DST)
we found the fix, there was not an automatic update. I've changed the timezone from CST = GMT-6, to CST = GMT-5.
Just the feature request that the system update the timezone automatically on time change dates.
changed in manually to GMT-5 and now I know to do that when the clocks change again.
1 vote -
RingCentral MVP SMS Campaign Audit Trail
I would like to suggest a feature for adding a much more detailed view of when a user is added and/or removed from the SMS business campaign. Currently when removing a phone number from the SMS campaign, it shows who made the change and the number that was removed. When we add a phone number, it only states "1 number(s) was/were assigned to the registration "Registered Brand" so we have a difficult time trying to get a timeline created when a user requests the feature and states they had it before.
1 vote -
Ability to identify if the SPAM caller is our client or a spammer
Would like to make sure that inbound calls showing "SPAM" is not their client and would like to stop SPAM calls as soon as possible.
1 vote -
1 vote
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Recipient Behavior in Bulk Faxes
We have a customer experiencing issues with sending bulk faxes to multiple recipients (different companies) using the platform's Admin Portal and the FaxOut feature. The issue is that when sending the fax, the recipient details are visible to other recipients, which is not the expected behavior. After conducting tests and confirming with higher management, we have determined this to be a system limitation. We are submitting this case to request a fix for the feature. Screenshots and the specific chat transcript have been documented under case number 27388936.
1 vote -
Stared / Star text messages should move to the Top
When you STAR an individual text message which marks it as "ADD TO FAVORT TEXTES" that should move all those Stared text messages to the TOP so you can easily find them. The current problem is that you must scroll though all your text messages to find the ones that are "Stared" . It would also be better of the actual Star would be darker, as it is a very light grey and doesnt stand out from all the other text messages. I personally use the Star function to remind me to follow up with those messages or to mark…
1 vote -
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
1 vote -
Add Yealink T42U to RingCentral Certified Supported Phones for Assisted Provisioning and Enable HD Voice
Summary:
Add the Yealink T42U IP phone to the list of RingCentral's certified supported devices for assisted provisioning. This will enable automatic configuration and HD Voice (G.722 codec) functionality.Detailed Description:
- The Yealink T42U is a popular and widely used IP phone model equipped with the G.722 codec, which supports high-definition (HD) voice calls.
- Currently, the Yealink T42U is not listed among RingCentral's certified supported phones. This necessitates manual provisioning, which is time-consuming and prone to errors.
- More importantly, manual provisioning prevents the automatic activation of HD Voice, even though the phone hardware supports it.
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Ring group
I recommend to move Ring Groups away from User Settings into separate module.
Ring Groups are heavily used in simple call scenarios and deserve more visibility.
The Queues are not one size fit all and not a substitute for Ring Groups due to their complexity
1 vote -
Forward Text Messages to an External Number
TO have an option to forward text messages to an External Number
1 vote -
Ring me feature
Customer would like to have an option that when someone click the hyperlink for ring me it calls directly to their line without asking for the phone number
1 vote -
incoming call respond
It will be much better if we can customized the 5 automated message from reply option whenever we received incoming calls from the app.
1 vote -
allow role domain to be selected during new account creation
So while using the add User function a template can be selected thus linking a role to the user account, however, once the account is created you have to open the new accounts role setting to then select the correct role domain setting as it defaults to Company. Can there be an option to either choose the correct site or to have the process select the site domain based on the users Site selected during creation?
1 vote -
I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central.
I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central. I also need for it to reply only to me and not everyone else in the text.
1 vote -
Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox
Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox
1 vote -
Automatic Return Call
Have a feature where in if I access the voicemail of RingCentral using 3rd party number there should be an option where in it will automatically return the call of the person who left the voicemail.
1 vote -
schedule forward all calls
Ability to schedule multiple entries on Froward All Calls option for the Phone.
1 vote -
Do Not Disturb or Absent so that the phone behaves
If all the equipment is switched off, we want to be able to change the user's status to Do Not Disturb or Absent so that the phone behaves normally. (mobile switched off = redirection to answering machine). Today, when no equipment is connected, it rings in a vacuum and the time a caller spends waiting is longer.
1 vote -
Differentiating between internal and external calls
We want to be able to differentiate between internal and external calls. On the time system (company opening hours) for external calls. Wider for internal calls.
1 vote
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