9677 results found
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In RC app/Glip, allow converting one-on-one conversations to Team (or some other archive option)
When a user is removed from Ringcentral, all Glip group or one-on-one conversations with that user are lost. With groups, you can convert them to a Team prior to deleting the user to conserve the conversation, but you can't do this with one-on-one conversations. It would be helpful to have the same ability to convert a one-on-one conversation to a team (or some other archive method), to preserve the conversation, as there are often important details, links and files that will be lost otherwise, once the user is removed from RingCentral.
1 vote -
Automatic SMS replies
We are a business and we have had some issues with people texting our main line. We would like to disable SMS messaging to our main line and some extensions. We would still like the options of sending SMSs in the future so we don't want to disable it permanently. The other thing that would be really helpful is if there was an automatic outgoing message to anyone who sends us an SMS. This will insure that people will know they can't text us but still provides our business information for those looking.
1 vote -
Audio test feature RC app Windows
How come the app does not have tester for audio or video??? it has the setting to select but not to test it!!!
1 vote -
Print or copy text, or export to Word
I'm a lawyer. I need to print my text conversations. Please add this feature. It is difficult for me to have to take screenshots of my conversations on a text with a client. Why not a feature where you click on a box next to a text or texts, then copy to clipboard or print or export to Word. It's that simple. I need this feature done please.
1 vote -
OOO for SMS through RC Desktop App
That would be helpful if we could set up automatic reply through SMS as OOO ( Out of Office Message/SMS ). Many users from our company already asked for this feature request.
1 vote -
Provide non-updating Desktop App versions on a download page
Our instituion uses the non-update version of RC App for distribution via automated channels to our users desktops. These versions are apparently still maintained, but now we have to request RC staff provide us copies since the downloads.html no longer provides these version.This is inhibiting speedy roll out of new versions, such as 22.1.4 that RC explicitly emailed our team saying it needs ASAP deployment to match new features like Location Awareness. Our support staff needs a more automated way to retrieve downloads and on-demand. We will only be updating as fast as RC permits ... which is not very…
1 vote -
Environment Assessment - RingCentral to have the option to let the customer to test their devices into the system before the signup
It would be better if RingCentral has a way for the customer to tests their devices into the system to confirmed if it will work or not prior to the signup.
1 vote -
Add Presence On SharedLines
Presence is not available on SharedLines. Need to add Presence on SharedLines so other deskphones can pick up calls placed on hold by other deskphone on the SharedLines. Thank you.
1 vote -
Allow users to add disposition codes for calls on RC MVP
Customer would like to be able to add in a reason code at the end of a call in order to know which phone calls to charge back to a particular client. Similar to dispositions and tags within the Contact Centre. Use case is for a recruitment firm who make lots of recruitment calls on behalf of their customers. Each call that they make they would like to be able to add a code to it so that they can run a report and show how many calls to charge back to the customer.
1 vote -
Block callers from Exchanges within area codes
Block callers from All Exchanges within an area code. 913 521 XXXX.
1 vote -
Korean text translation in RC mobile application
Dear Support Team,
If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below?
- Current Korean text : "최근 연락처"
- To-Be Korean text : "최근 통화"
Thank you very much,
-Kevin J.1 vote -
Create an Out Of Office function for SMS
All users of text messaging would benefit.
1 vote -
Online Status on right shelf
Add Green, Red and Grey status to the profile icons on the right side shelf within teams
1 vote -
Text to 800#
We would like to be able to receive text messages and voice calls on our 800# and have that 800# (extension) forwarded to an individual's or group of individuals' cell phones.
1 vote -
An option to see if calls is diverted via group
Is there any way I can see if this group is used by other numbers ? If any other call is diverted via that group ?way you can tell from an overview point of view
1 vote -
Improve your support web site and standardize your support practices with a customer focus
I am continually frustrated dealing with your support site. Your service can make or break your customer relationship and impact customer retention. There are many improvements needed to the support site and case handling. Here are my suggestions for improvement: Keep cases visible on support portal when escalated. Some cases disappear from the list in My Case Portal when escalated. Do not allow support representatives, including tier 2 and above, to change the Case Subject and/or Description on cases. Do not allow cases to be closed without entering a resolution that is visible to the customer. Allow customer comments to…
1 vote -
"floating window" for text messages in the ring app
Oh my god! You are killing my productivity with this aggravation! I am unable to keep the message window open in a "float" over other windows so that the messages stay open and visible. It closes every time I move away from the window to do something else!This means that when I am working on the phone and frequently getting messages from my supervisor, every time he sends a new message (often a single line of text) I am getting that loud ring (the volume of which I also need to be able to adjust) and I have to RE-open…
1 vote -
Suppress page notification on desk phone when user is on a mobile app call
If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other end of the mobile app call to hear the page announcement.
1 vote -
Allow site manager to trigger afterhours rule for site without granting admin permissions
Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR.This would be especially helpful for early/emergency closure of a site due to weather.
1 vote -
Option to Reach support via app
RingCentral support can be reached via phone and support site but it would be a good option to reach support from within the app.It would make it easier to have an option within the RC app to reach a support personnel to help out with any issues encountered.RingCentral mobile appDesktop appWeb App
1 vote
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