13296 results found
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Custom recording of name pronunciation when you leave a voicemail for another user
When you call to leave a voicemail for another user, and listen to the message on your Polycom desk phone, it announces who the voicemail is from using a computer generated computer. I've been told there is no way to currently change this. We've done a custom recording for the "Record User Name" function in the users profile, but this doesn't affect the name announced when leaving a voicemail.
2 votes -
Send group SMS on chrome plugins.
We would like to have the group SMS feature to be added in chrome plugins. So we can send group SMS as well on the chrome plugins and not just on the app
2 votes -
Export Tasks in CSV format to be transferred to databases
It would be great to be able to move some info posted inside Glip Pro outside in a text CSV format. That way these info might be stored and used inside organization databases
2 votes -
Use of Forms for requests
It would be great to be be able to place a requests like tasks. Sometimes there is the need to place requests between team members. Let's say for example ask for days off or ask for a purchase .......
2 votes -
Team Rooms with Guest Admins
I work with RingCentral App regularly. We often create groups that include many members of my domain and/or other domains. The issue is... the Team Admin must be from the creating organization. Is it possible for the creator of the Team to add Guest Admins from other organizations that can "Add People". This would be a huge help.
2 votes -
Enable the RingCentral App to use the *9 mute feature
Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.
2 votes -
Organize tasks in whatever priority I deem necessary. Like the original Ring Central Classic App
The old app (Ring Central Classic) allowed the user to arrange the tasks by dragging and dropping them in whatever order the user preferred. This allowed lots of great flexibility to organize tasks in a strategic way of goal setting for what is most important to least important tasks. This feature was AMAZING in the original app and is disappointing and frustrating not to have that ability. It was a major way I kept up with the priority of my tasks as well as what my team members and employees were doing first and last. Thanks for your help in…
2 votes -
Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.
Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.
2 votes -
Include "Called Number--User Direct Line" variable in Call Handling Template Menu
When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct line number, it would be forwarded to our HR department in the case of sensitive information accidentally being sent to a wrong number. In the existing Call Handling setup menu for individual users, you already have the option to pick either an IVR menu number, or the user's direct line…
2 votes -
Block callers via number option when listening to voicemail
RingCentral phone number gets a high volume of spam messages. I would like to block the calls after I listen to the content of their messages by pressing a number option.
2 votes -
call logs view where it shows caller's information
please add a call log feature where it adds caller's information like city, state and zipcode
2 votes -
Show International calling credits bundle usage on Call Logs
Having a column on Call Logs specifically for calls using up the International Calling Credits Bundle would be a big help.We have over 300 users. 70 of which have global office numbers. It's difficult to keep track of which US extensions are making calls that incur a subtraction from the international calling credits if there is no indication on the call logs. We found that one phone call. There was no indication on the Purchased column under Call Logs. The extension had a US number, and made an international call. But it would be difficult to look through the call…
2 votes -
Application installation/usage by device for NIST/CMMC compliance
Report to show which users have the mobile or desktop application installed/logged in and some identifiying information regarding that device (OS, MAC address, IP, etc.)
2 votes -
Use RingCentral desktop app as an alarm in case of fire.
We, Driving Force, do not have land lines at some of our locations and exclusively use the RingCentral app on desktop and/or mobile devices. Looking for a method to alert personnel in specific buildings (i.e., only alert those in a building that is exposed to fire or other hazard and not all company buildings). In previous "land line" scenarios, a predetermined number (e.g., 5555) was dialed which in turn triggered an audible alarm and alerted personnel to proceed to the muster point. Further, there was also a first aid response mode where those needing assistance could connect with first aid…
2 votes -
Custom Display Name for Call Queues
There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.
2 votes -
Make a Lite version of RingCentral IOS app (for devices lower than ios 12)
Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The former RC Meetings app supports it but the new RC is too hard on device requirement.
2 votes -
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls - steve.main@bissell.com
2 votes -
Option to block calls from Google Adworks
Subscribers that have relationship with Google or a third-party using Google for advertising purposes been having call forwarding issue. Subscribers need to reach back to their advertising vendor or Google directly to disable call forwarding rule.
2 votes -
rc app mobile keypad sounds
please add a feature to disable the keypad sounds on RC app mobile for Android and IOS
2 votes -
Display Number of new voicemail on the screen of Yealink T57W Prime Business Phone
We have new Yealink T57W Prime Business Phoneand we cannot make them display that there are new messages waiting. Ideally I would like to have displayed how many new messages are left in the voicemail and how many messages have been checked/heard. Can anyone suggest a solution?
2 votes
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