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  1. Other companies offer a way to "flag" text messages to better track what you are working on. I'd like to have a flag to remind me I'm still waiting on an answer or it needs follow up. It would be great if there were different flags that I could customize to fit my needs. It would be nice if we could "Pin" a text feed so it always shows up at the top.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. we found the fix, there was not an automatic update. I've changed the timezone from CST = GMT-6, to CST = GMT-5.

    Just the feature request that the system update the timezone automatically on time change dates.

    changed in manually to GMT-5 and now I know to do that when the clocks change again.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. I would like to suggest a feature for adding a much more detailed view of when a user is added and/or removed from the SMS business campaign. Currently when removing a phone number from the SMS campaign, it shows who made the change and the number that was removed. When we add a phone number, it only states "1 number(s) was/were assigned to the registration "Registered Brand" so we have a difficult time trying to get a timeline created when a user requests the feature and states they had it before.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Would like to make sure that inbound calls showing "SPAM" is not their client and would like to stop SPAM calls as soon as possible.

    1 vote

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  5. 1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. We have a customer experiencing issues with sending bulk faxes to multiple recipients (different companies) using the platform's Admin Portal and the FaxOut feature. The issue is that when sending the fax, the recipient details are visible to other recipients, which is not the expected behavior. After conducting tests and confirming with higher management, we have determined this to be a system limitation. We are submitting this case to request a fix for the feature. Screenshots and the specific chat transcript have been documented under case number 27388936.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  7. When you STAR an individual text message which marks it as "ADD TO FAVORT TEXTES" that should move all those Stared text messages to the TOP so you can easily find them. The current problem is that you must scroll though all your text messages to find the ones that are "Stared" . It would also be better of the actual Star would be darker, as it is a very light grey and doesnt stand out from all the other text messages. I personally use the Star function to remind me to follow up with those messages or to mark…

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Summary:
    Add the Yealink T42U IP phone to the list of RingCentral's certified supported devices for assisted provisioning. This will enable automatic configuration and HD Voice (G.722 codec) functionality.

    Detailed Description:
    - The Yealink T42U is a popular and widely used IP phone model equipped with the G.722 codec, which supports high-definition (HD) voice calls.  
    - Currently, the Yealink T42U is not listed among RingCentral's certified supported phones. This necessitates manual provisioning, which is time-consuming and prone to errors.
    - More importantly, manual provisioning prevents the automatic activation of HD Voice, even though the phone hardware supports it.
    -…

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  10. I recommend to move Ring Groups away from User Settings into separate module.

    Ring Groups are heavily used in simple call scenarios and deserve more visibility.

    The Queues are not one size fit all and not a substitute for Ring Groups due to their complexity

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. TO have an option to forward text messages to an External Number

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Customer would like to have an option that when someone click the hyperlink for ring me it calls directly to their line without asking for the phone number

    1 vote

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  13. It will be much better if we can customized the 5 automated message from reply option whenever we received incoming calls from the app.

    1 vote

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    New  ·  1 comment  ·  Application  ·  Admin →
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  14. So while using the add User function a template can be selected thus linking a role to the user account, however, once the account is created you have to open the new accounts role setting to then select the correct role domain setting as it defaults to Company. Can there be an option to either choose the correct site or to have the process select the site domain based on the users Site selected during creation?

    1 vote

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  15. I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central. I also need for it to reply only to me and not everyone else in the text.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox

    1 vote

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  17. Have a feature where in if I access the voicemail of RingCentral using 3rd party number there should be an option where in it will automatically return the call of the person who left the voicemail.

    1 vote

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  18. Ability to schedule multiple entries on Froward All Calls option for the Phone.

    1 vote

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  19. If all the equipment is switched off, we want to be able to change the user's status to Do Not Disturb or Absent so that the phone behaves normally. (mobile switched off = redirection to answering machine). Today, when no equipment is connected, it rings in a vacuum and the time a caller spends waiting is longer.

    1 vote

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  20. We want to be able to differentiate between internal and external calls. On the time system (company opening hours) for external calls. Wider for internal calls.

    1 vote

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