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  1. Support the Yealink BH74 - Bluetooth Wireless Headset as listed recommended headsets for RingCentral application
    It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink BH74 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Requesting for possible Feature request on pulling up existing conversations by sending a new text message without sending or typing any content.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Call Queue Members - Add Same User more than once in Fixed Order.
    I woluld like to be able to have a Queue go like this: User A, User B, User A (again), then User A Voicemail.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. We would like to request an enhancement to the current SMS reporting system on the admin portal. Specifically, we need the ability to:

    1. Distinguish between internal and external SMS – The current reports do not separate internal SMS from external SMS. A clear distinction in the logs would help us easily identify and filter these messages.

    2. Track failed SMS attempts – Currently, there is no way to track failed SMS attempts. Adding a feature to report on failed SMS deliveries would provide more visibility and allow for quicker troubleshooting.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Every time I send a text, it wants me to send a new text right then and there. Even when there is an existing text thread, it wont show me right then and there. I see how this feature can be helpful if there's not an existing thread. But now I have to send a "." txt then jump back into what was just said previously. I don't want potential drivers to think that this is unprofessional. But at this point its becoming a hassle. It would be nice if the system acknowledges that there isn't an existing thread to…

    1 vote
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  6. When turning on the Silence incoming calls on IOS mobile app, it doesn't show a pop up window for the incoming call. We need a setting that will show an incoming call on the phone even if its on silent mode to answer it.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. customer would like to know if it's possible to receive two-factor authentication from this number and share it with one person or a group.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Fred wanted to have 1 DL with multiple logged in to it and wanted to have the ability to transfer call from 1 user to another while using 1 Digital Line

    1 vote
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  9. From calling the company number routed to an extension. if no one will answer the call from the extension then there should be an option to route the calls to a company greeting which gives the caller an option to press which department/person they need to speak too.

    1 vote
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  10. Need to submit a request to update the Ring Central Integration for HubSpot to include being able to access ring central in the new "Sales Workspace

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  11. Is there a feature we can enable that will force users to change their voicemail pin every X amount of days?

    1 vote
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  12. Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal

    1 vote
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  13. Having an "opt out" option added in the last update is great. However what isn't great is that I can't see message history (if applicable) after typing the number. I would like an option in settings to bring this functionality back - searching for a number is a workaround I can use in the meantime, but I prefer seeing message history as soon as I type the number like it used to.

    1 vote
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  14. There's no way to "reply" to a particular message once it's "buried" with other messages already, we can only continue chatting but no way if I want to send a response to a particular message, like in any other chat/message platforms

    1 vote
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  15. In EX Admin, in the user details section I am able to download an xlsx file of all users in the estate. Great! But ...
    Can we have an option to download a more detailed CQ list, with for example managers, members, routing method, business hours...... etc

    Been asked today for a comparison (83 queues) of business hours, fixed order v simultaneous and wait times.

    Am regularly asked for other metrics.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. I see how the new AI transcribing feature can be beneficial to other jobs. Can you please make it a setting where we can activate it/ and or have the pop up box removed or leave, I keep finding myself clicking the "Hide notes transcripts" because it takes too much space out of mu screen. Most recruiters on the floor agree with me that its just not beneficial and takes too much space. thanks!

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Personal Toolbar / Menu / hotkey that allows for speed dial, nightbell, paging, and any of the other special system extensions or regular extensions or external phone numbers.

    The List should be maintainable by the user but have a default set by the company. like a quick access menu or toolbar. for things that are not straight forward that are seldom used or options used multiple times a day.

    The same menu should be available for all app locations. Either a dropdown a side menu something very accessible to make it easy to use.

    This could also be accomplished by…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Allows the Admin user to change the settings for the voicemail message length by the caller, either increase or decrease the minutes.

    1 vote
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  19. For example, when I input “Tom” in the “Search texts” field, I get a list of text message conversations that have "tom" in the messages, not a list of text message conversations sorted by Contact Name, with "Tom" in the Contact Name. I think this is because it's found "tom" in "tomorrow" in the body of the text.

    I have over 1000 contacts in RingCentral, as I have an ever-growing customer base. So searching by keyword instead of my Contact Name is a big pain for many names.

    The best workaround is to search by adding a space after the…

    1 vote
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  20. Listing for voicemails was MUCH better before you changed it - I miss having a larger preview of each message. The new way is more difficult to view and open and wastes a lot of screen space.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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