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  1. When there is an incorrect charge on an invoice there needs to be a way to remove the incorrect line item or show the actual credit amount as a line item to offset the incorrect charge versus a credit memo.

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  2. Hi team!

    I wanted to suggest that there be more clear error messaging in this specific case when attempting to delete/disable a user. I handled a case recently where the customer was attempting to delete an extension, however they weren't able to because the extension was set up as the Fax/SMS recipient for all four sites on the account under the Auto-Receptionist settings.

    It would provide more clarity if the error message they received when attempting to disable the user told them exactly why they weren't able to do so, however they currently only receive this (seen in image 58):

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  3. A default timeout value is 3 seconds. It is not enough time for users to transfer a call.

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  4. Idea / suggestionAccording to RC support, the web portal does not keep / display any information regarding the call flow / path when the 'presence' features are used to pass a call between extensions or pickup one extension from another.This leads to incomplete call information and makes the 'call log' rather pointless since you have to ring up RC support to get a complete picture. The 'call log' report in the administration web portal needs to show EVERY step in a call's flow - no matter how they are initiated or what system they use.BackgroundIn our company we have one…

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  5. It would be helpful to have a option to press *9 before a call to change the outbound caller id to show a different number then your normal desk phone line. This comes in handy when one person is responsible for their own line but also maybe another line as well but not normally.

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. As of Monday 5/25/22 we have noticed a change in how the web portal messages page works. We download faxes in batches by customer from the web portal which works best for our volume and workflow. We filter by name (of customer) and status: Unread.Prior to this week, when we would download a fax it would automatically be marked as "Read" and filter out automatically as we download that batch.There were two behavior changes which are slowing down our process:1) Downloading the fax no longer marks the fax as "Read". We have to check the ones we downloaded manually and…

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Unable to create new Team on AT&T Office at Hand App when addign external emailsas we get error "The person you invited is not permitted to connect with external users. Please try another contact. "Customer would lke to have capability adding an external member on a Team created on the AT&T Office at Hand App

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. While this feature somehow comes and goes on the app because it worked for years and now all of a sudden it stopped working. Now when I use my work cell phone with the Ringcentral app to call a customer, the speakerphone button is grayed out and I can not use it until the phone call is connected. My business and myself would greatly benefit with having a hands-free and speakerphone option during the whole call from the time the call is made just like any other app I have ever used in my life. It severely slows down my…

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  9. I recently opened up a Support Case with Ring Central Office Support regarding the ability to remove Fax Templates in Ring Central Admin Portal. I was told to submit this idea from the Office Support Team because currently Fax Templates can not be removed.

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  10. The reason why the customer would like it to be 75% and not 90% is that they would like to be sure to avoid any extra charges on top of what they have.

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  11. Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit. 9 is higher than 89 or 899 or 89999999999

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  12. Users of Account Edge financial program

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. HelloA requested feature would be to seamlessly go from one extension to another on the phone app as an admin user. As an owner, I do not carry my laptop around, I carry my phone. Admin/owners should have rights on the phone app to view all extensions with ease rather than sign in and out, an option to transfer from each extension with ease.

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  14. Need to remove the connected HID headset from the RingCentral app. Need a disconnect or remove button from RingCentral app's headset settings.

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  15. I have ordered 3 phone line back in March 2022 to work with our clock in software. Since then we have had issues with getting the lines registered I have been working on this issue with MITC who host our clock in software. Can we set up a time to see what is going on with the registration of the phone lines? I would like to coordinate with MITC and RingCentral to get this going. We currently have about 6 lines set up and working, just seem we are missing a step

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  16. STOP restarting Polycom phones when changing user hours.This seems to be a new feature. The phones restart when changing user hours. This is a terrible feature. Changing user hours happens all the time. Restarting phones interrupts employees workflows, customers can't get thru etc.

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  17. If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down feature should be checking actual status instead of, apparently, displaying the last known status.Another question I did not test is whether queue calls would be routed to the off-line attendant.

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  18. Customer wants an option where they can hear the caller's name and phone number during the voicemail announcement if the caller did not provide it on the actual voicemail message The customer doesn't want to use call logs, email notification, or applications to view the callers' number or name.Also wants a feature that if they receive a voicemail and they want to forward it to another user, they want an option to record their own message advising the recipient that they are forwarding the voicemail

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  19. Hi Team,Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm.Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are back to back.So can we add the second also in time-stamp, this will help us in analyzing & sharing exact call sample. This will be represented as hh:mm:ss.

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  20. right now, presence for user / recipient of message will show after clicking on their name once searched. would like to see the presence show in the "Search" bar without needing to click on user

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