9179 results found
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Another system set up to know where the sender sent an sms to an auto receptionist number
Would like to check if we can add another system where customer can set up another system where they could know where the sms was sent
1 vote -
option to answer multiple calls / choose what to answer in mobile app
when on a mobile device and 2 calls come in at once, we are unable to pick which call we can answer. We are only able to answer the first call that came in.
1 vote -
Notification when someone answered the call from call que
We should have notification on our end if the other user on the call que answered the call so we know that they get the call.
1 vote -
Remove text message when accessing voicemail in Desk Phone
When accessing the voicemail on the Polycom desk phone the text message is also being accessed and the indicator counter on the RC app is disappearing. when accessing the voicemail on the desk phone it should only access the voicemail, not the text messages or fax.
1 vote -
Option to configure the caller ID for external transfer from IVR menu
I need to see if a call is transferred from an IVR menu to an external number and if we can set a custom number to show. When the user presses 2 and rings to the external number, we need to make it show as Pinelake
1 vote -
Call Queue roll to Second \"Overflow" call queue while keeping the "Simultaneous" ring setting.
We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the front end, so that we can modify them without a support ticket.
1 vote -
Indicate numbers function in CSR
Customer is requesting for numbers to be indicated if its a company number, fax number or just a regular number listed on the CSR for port out process
1 vote -
911 alerts setup for selected site within a single company
We have multiple sites under one company that are all accessible from the admin portal. These sites are in varying locations/states. When 911 is dialed from any site, it alerts all the recipients. So, if 911 is dialed at our site in California, I would get an alert although my site is in Illinois. This is awful. I would like to be able to setup 911 alerts based on what site you actually are at. Not receive them for all the sites in the company.
1 vote -
Improve fax handling options for multiple departments/locations
In our business, we have multiple locations that each have their own fax number. Upon moving our fax lines to Ring Central, I've discovered that there are some limitations to how we can configure those.I initially set up an extension for each of our fax lines. On the fax notifications settings, I am able to specify a group email address. I can add everyone in that department to the email group and they all get the incoming faxes for that number. That's perfect.The problem, however, is that assigning the fax number to an extension seems to prevent other extensions from…
1 vote -
Call answering when speaking with another extension
We would like to be able to pick up incoming business calls when someone calls in, no matter what. If I am on the phone with someone else in my office, the incoming calls go straight to voicemail - I should be able to answer incoming calls. If I am on the phone with someone else in my office, and another person from my office calls me, I am given the option to hang up & answer or put on hold and answer.The same should be true for incoming calls. Incoming calls are more important than in house calls.
1 vote -
Ability to auto join and manage a private team
We should have a feature allowing us to join and manage a private team. This is a must for teams without admin or who are inactive.
1 vote -
Voicemail message received by a specific group
The customer wants to have a feature wherein they can press/dial an extension from their physical phone to leave a voicemail message then it will be received by a specific group of people through voicemail's alert in their phone. This is convenient to leave an announcement to a certain group which they had from their previous provider.
1 vote -
Report for only certain extensions
You can add a report to pull up only the calls made from certain extensions and set it to daily or weekly etc. For example, we want only the report for 5 agents that are working on a certain sector of the company.
1 vote -
Capability to delete a specific recording without the need to delete the call log
Capability to delete a specific recording without the need to delete the call log
1 vote -
Call queue: Need phone not to ring again for 1 min after declining call
When declining a call on my desk phone or iOS app, it will immediately ring again. I need for there to be a 1 min delay for it to ring back.
1 vote -
ipad phone app use Ringcentral app as backend calling facility/Click to dial through Ipad
Wanted functionality whenever anyone makes an outbound call through the Ipad phone app, you have a functionality to choose Ringcentral app as a dialer. Current Ipad air version doesn't show the Ringcentral app as an option within the Ipad's phone app to make calls.
1 vote -
Add Call waiting Setting to User Template
Add Call waiting Setting to User Template
1 vote -
Call Park | Yealink BT Cloud Phone
Feature Request : Call Park | Yealink BT Cloud Phone Details : Want to be able to use the Call Park Feature for BT accounts using Yealink Desk phones Significance of the feature : To further maximize the call park feature using the yealink desk phones not just on their application. Current behavior : Not allowing to choose the call park call extension using his Yealink Desk phone. Brand : BT Business
1 vote -
I want to send a first text manually but I want it to also trigger a series of automated text...
I want to send a first text manually but I want it to also trigger a series of automated text that go out after wards for marketing purposes. The first text is an introduction with follow up text designed to inform customers and / or to get them to opt in to an email / text list campaign.
1 vote -
Edit individual events within a repeating schedule.
If an event is set to "repeat", ex. weekly or monthly, it would be helpful to have the option to edit the description section (and possibly other details, like the "location") of single events within the series...for example, a weekly meeting that features a different topic each week.
1 vote
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