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Phone & Messaging

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  1. The customer wants the callers to enter direct extension numbers even if the IVR Menu is set up. Wants to set up a greeting for the callers to hear that they can enter the extension number or additional key press options.

    1 vote

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  2. Currently the phone HUD can be popped out to a separate window, but with all of the recent updates to the phone features of the ring app, it would be nice to have the phone section open separately from the messages section. Currently, when attempting to launch two (or more) instances of the Ring Central desktop app, nothing happens.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. We need to have text to gif support where people can send the link of the original gif and it automatically turns into GIF after sent.

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  4. Similar to this idea: https://ideas.ringcentral.com/ideas/ENTCOM-I-189But customer is requesting to remove the details of Inbound caller id name or number for external caller only

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  5. Send the Fax Transmission result to the printer(to be automatically printed). Instead of just SMS and email, customers would like to have an option to have it printed automatically.

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  6. during peak hours it would be helpful if we have the option to set a overflow group that is automatically active for a specific date and/or time so we don't need to manually enable the overflow on the service web

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  7. Ability to customize location for "Merge call", "Transfer call", "Record call", etc. in RC app to better accommodate work flows

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Adding members is cumbersome, espessially if you have them spanned over multiple pages. We should be able to simply add an entire User group to a queue.

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  9. I'd like to add text to the paging screen? I'd like to add the paging extensions that can be pressed. Much easier that passing out phone cheat sheets that everyone loses. Using Mitel 6940 units

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  10. I would love to have a setting to be able to shut myself off from receiving incoming calls but not fully "do not disturb" so I can hear when people message me directly or if there is communications in chats. If we have it on DND now people message me and I can't hear anything, but I just want to silence my phone, not everything else on the app. Thanks!

    1 vote

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  11. User don't need to re-assign the extension to another site when attempting to change the CNAM.

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  12. So I have a BUNCH of texts from people who I haven't texted in 6+ months that are clogging up my RC Phone app. It runs so slowly and it's because I have an astronomical amount of text messages from the past in the app. I want to be able to delete any phone numbers/text messages that I haven't messaged or called 6 months ago or beyond.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. The video app can clearly make a distinction between background noise and when a person speaks. Moreover, in video communication, the client can have some AI capabilities that can detect using image processing if someone's lips are moving and indicating they are speaking. Also, gesture sensing is possible like raising hands and indicating interest in speaking. With this in mind having a toggle option between manual mute and auto-mute could be a viable feature. This will enable hands-free conversations. If the auto mute is on then the system will keep on listening to sounds but won't transmit into the call.…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. This is something that i have never seen before. Playing youtube videos on presentations is very common these days. Like motivational, leadership, etc, videos. However, it mostly relies on the audio output of the host computer through the mic. It also, stutters so much. Having a streaming section through which you can paste a link and seek and show the video on screen with audio and video being played through a proxy/cdn (that it can cache in advance, to avoid buffering and to bypass geo-restrictions) on the client end rather than the host-end, makes it a lot more clear and…

    1 vote

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  15. Since there was no option to share the recording to external contacts, there should be an option to download the Meeting and Call recordings in the mobile app especially if it's your only available device when you need to send it.

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  16. Ability to change the melody of the Outgoing calls can be change or remove like what other User can do like the screening/greeting and hold music for incoming calls.

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  17. I need to view how many lines are getting used at once in our Shared line groups.

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  18. "Quick question. Is there any way to give someone Analytics portal access but only let them see a small subset of numbers?"- Our customer is asking if there any way to give someone Analytics portal access but only let them see a small subset of numbers?

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  19. Need to have an option to change how we setup a call queue. As an example, we activated a call queue by selecting Call Queue Managers. After we activating, we want to have an option to change from "Call Queue Managers" to Email address and vice-versa.

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. The way the paging devices work is impractical if you need to page quickly. I'm not sure if this has to be dialed as shown (*84#9980#) , but when I try to create a contact, it will not accept the special characters. Is there a way that paging can be setup to appear in the directory?

    1 vote

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