12776 results found
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Turning off the AI notes announcement without recording a blank audio.
When turning off the AI notes announcement, there should be an option to toggle off a button or uncheck the feature without recording a blank audio.
1 vote -
RingCentral Workflow Builder to trigger automations on calls placed to internal extensions or other numbers within the same account
RingCentral Workflow Builder to trigger automations on calls placed to internal extensions or other numbers within the same account
1 vote -
Bring "Voicemail Screening / Live Pick-up" to Physical Desk Phones
Please add support for Answering Machine Emulation (Live Voicemail Screening) directly on physical desk phones. While the RingCentral desktop app allows users to listen to a live voicemail and "Pick Up" mid-message, this functionality is completely missing from hardware desk phones. Our users want the traditional ability to hear a caller leaving a voicemail over the desk phone's speaker in real-time and simply pick up the handset to interrupt the voicemail and answer the call. Bridging this gap between the cloud app and physical hardware would drastically improve daily call handling for busy offices.
1 vote -
Additional Granular Data Columns for RingEX Performance and Live Reports
Overview
Currently, RingEX Analytics Performance Reports and Live Reports rely exclusively on a set of predefined columns. To enable deeper operational insights, more precise SLA tracking, and streamlined troubleshooting, we request the addition of six granular metrics/data points as optional, selectable columns in these reporting views.Problem Statement
The existing predefined columns combine certain call states or omit unique identifiers, which limits supervisors and analysts from identifying exact bottlenecks (e.g., distinguishing IVR navigation time from queue wait time) or cross-referencing calls instantly using a unique session ID.Proposed Solution
Introduce the following 6 additional columns to both historical Performance Reports…1 vote -
Allow top-left header to show User/Site Name instead of global Company Name
Right now, the RingCentral app forces the main account name (e.g., "Zomak Medical Clinic Fairview") to show in the top-left corner for every single user.
For multi-site organizations or multi-clinic practices, this is highly confusing. A user at "Griffin Road Medical Clinic" (Ext 301) shouldn't be forced to see a different clinic's name in their primary app interface.
Please add an admin setting that allows the top-left header to display the individual User/Extension Name or Site Name instead of the global account name.
1 vote -
In the AI receptionist, add the rule in 'Transfer by context' to route silent calls to announcement or voicemail.
This is beneficial if we don't want the calls to be routed to the backup extension.
1 vote -
Prevent Browser Throttling (Tab Sleeping) via Native Keep-Alives & In-App Alerts
Aggressive browser RAM features (Chrome/Edge Memory Saver) put background RingCentral tabs to sleep. This kills the real-time connection (SignalR/Port 31322), causing dropped calls, false "Refused" agent statuses, and multi-call routing glitches. Fixing this currently requires complex, manual IT Group Policies (GPOs).
The Solution:
Native Keep-Alives: Embed HTML5 Wake Locks or background workers into the RingCentral platform so browsers recognize it as a critical real-time app and never put it to sleep.In-App Diagnostics: If browser throttling or port blocking is detected, display an immediate warning banner to the agent (e.g., “Your browser is throttling this app. Click here to whitelist.”).
…
1 vote -
Granular Global Notification Controls for RingCX/ACE
Problem Statement
RingCX Admins currently lack granular control over organization-wide notifications. When automated events run (like ACE Scorecards), users get flooded with spam—in one case, 14 emails within 10 minutes.The current admin workaround under People > Users is an all-or-nothing "Turn off notifications" button. While this stops the flooding, it simultaneously blocks critical communications that users actually need, such as Coaching updates and system announcements.
Proposed Solution
Category-Specific Admin Toggles: Provide a centralized dashboard in Admin Settings allowing admins to selectively enable/disable specific notification types (e.g., Mute Scorecards but Allow Coaching & AI Insights) company-wide.Notification Digest / Throttling:…
1 vote -
Display name for deskphones
We would like to request a feature enhancement in the RingCentral Admin Portal. Currently, for desk phones utilizing assisted provisioning, administrators lack the option to customize the local display name shown on the physical device.
We need the ability for administrators to modify and set a preferred display name directly within the portal for all devices, regardless of whether they are fully or assisted provisioned. This flexibility is essential for maintaining accurate internal directory labeling and meeting specific formatting standards across our office hardware.
1 vote -
Add end time to call log in RingCentral app.
Add end time to call log in RingCentral app to show what time a call ends and begins.
1 vote -
Play Announcement When Maximum Wait Time for a Call Is Reached in Call Queue
Add an option to play an announcement when the 'When maximum wait time is reached, send caller to' criteria is reached for a call in Call Queue. This would provide users with an option for receiving notification of missed calls, as forwarding calls to an announcement-only extension does not currently support missed call notifications.
1 vote -
Download Transcription while RCV not recorded meeting is ongoing in All New RCV meeting
Steps to replicate:
Video setting : All New RCV meeting turned on in the RingCentral Desktop/Web App.
Ongoing RingCentral Video not recorded.
Should have option to Turn on Transcription while meeting is ongoing.
While in the meeting, Host should have option to download transcription real time.
This is working in RingCentral Mac desktop app if in Video setting, "All New RCV meeting" is off.1 vote -
Toggle or force transcription continuity across a call merge
User-facing setting that allows you to toggle or force transcription continuity across a call merge.
1 vote -
Respect "Forward All Calls" Settings for Call Queue Members
Currently, when an inbound call is routed through a call queue, the system skips any queue member who has enabled the Forward All Calls (FAC) feature, immediately offering the call to the next available agent.
This request is to modify that behavior so that queue calls respect individual member routing rules. If a member has "Forward All Calls" active, the queue should route the call to that member's designated forwarding destination rather than bypassing them.
1 vote -
RingEX - Global A2P SMS Routing & APAC Local Number Provisioning
The Problem
An enterprise e-commerce client (~5M global customers) is attempting to send automated, event-triggered Application-to-Person (A2P) SMS messages to Australia (AU) and New Zealand (NZ) at a volume of 10k–20k messages/month.Currently, the platform's upstream carrier architecture restricts outbound SMS to these regions to Peer-to-Peer (P2P) routes only. As a result, automated traffic is blocked by international carrier matrices. Furthermore, internal logs falsely mark these blocked messages as successfully "Delivered," and Campaign Registry (TCR) constraints prevent the client from registering local AU/NZ numbers to bypass these filters.
Proposed Solution & Key Capabilities
Global A2P Routing Integration: Partner with tier-1…1 vote -
update the max wait time to have 45 secs
Option to add 45 secs, more increment option or have custom field for call queue max wait time.
1 vote -
Flexible use for a toll-free number for both US and Canada
We should make sure our toll-free number is open to both the US and Canada. Toll-free numbers should work across both countries for free, meaning a Canadian caller won't be charged for dialing a US toll-free number, and a US caller won't be charged for dialing a Canadian toll-free number. It requires no international codes, just dialing the standard toll-free number.
1 vote -
Ability to share folder from a user's HUD
Ability to share folders from a user's HUD in the App with others so they don't have to build them.
1 vote -
Disable Account Validation for Specific Users
Option to disable Account Validation for specific Users.
1 vote -
Task & Message Deletion Audit Trail in RingCentral Chat
Problem
Currently, when a task or message is deleted in a RingCentral chat, team members may not know who deleted it or when it was removed. This can create confusion, especially when tasks disappear unexpectedly.Proposed Solution
Add an Audit Log or Deletion History feature that:Records who deleted a task or message.
Shows the date and time of deletion.
Allows admins or team owners to view deletion history.
Optionally provides a "Recently Deleted" folder where deleted tasks can be restored within a set period.Permission Controls
Add granular permissions that allow administrators to:Choose who can delete chat messages.…
1 vote
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