13296 results found
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allow overlap of 2 different rules
custom rules only allow 15 minutes intervals for 2 different rules that send calls to different receivers.our customer needs to allow overlap of 2 different rules like e.g 12am to 9am monday to tuesday 9am to 4pm
2 votes -
Ability to use RingCentral Phone App for France phone numbers that is associated to a deskphone
This is normal behaviour for France when they use the RingCentral Phone app as a 2nd device. If they already have a deskphone assigned to a user, they will not have a direct dial option using the RingCentral Phone app. The recommendation is to use the RingCentral Desktop app version. This is due to regulatory compliance for France Numbers are on Demand.
2 votes -
Refresh button on LOB Analytics
Create a button that would allow you to refresh the data without changing the dates
2 votes -
Toll Free #s Showing United States instead Of Canada
Currently Toll Free Numbers display United States on the Caller ID even though the business is in Canada. Would be great to show Canada under the number.
2 votes -
Open a url when answering a call from the mobile app
On the desktop app, I can add a url to open after I answer a call. For parity, I would like to be able to do the same on the Mobile app. Open a URL when I answer a call from the mobile app.
2 votes -
Check who turned on the transcription for a certain meeting in the past.
Able to view who turned on the transcription for a certain meeting in the past.
2 votes -
Call Monitoring Status
We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.
2 votes -
Make the price of Additional DLs clearer within the ordering flow
Currently, if an additional number is required to be added to a user's account, it's not clear whether this comes with an additional fee ($4.99CAD monthly / $59.88CAD per year) and therefore clients do not know/expect the additional price. There isn't a page within the workflow that shows the price for a secondary DL and asks for acceptance, as there is when adding a new license or new phone. Could this be added to make it extra clear there's a charge associated with adding an additional DL?
2 votes -
Ability to send a message with website link
Allow customers to send a normal text message with website link or special characters such as dash (-) or email address.
2 votes -
Disable employees from calling out from the Main Phone Line
Hello, we noticed that our employees are able to manually change their calling out line (via the app and desktop). Can you disable this function so that employees can ONLY use the numbers that they were assigned? Although we tell them not to switch things on their ends, it still happens, and customers end up calling the wrong numbers since the Caller ID shows our private number on their end.
2 votes -
Request for Call Queue Visualization Tool
We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.
2 votes -
Ability to Add "Connect to Voicemail" on Presence Keys
Avaya phones do not have the option readily available to transfer calls straight to voicemail while it's ringing as an incoming call. Having "Connect to voicemail" be an option for presence keys/DSS keys can make it easier for Avaya phones to just click a button while a call is incoming to connect it to the voicemail like the "Ignore and send to voicemail" option on the RingCentral app.
2 votes -
Enable RC App to access multiple Contacts folders from Exchange
We keep contacts in separate folders by category and need access to the all.
2 votes -
Alerts when a specific extension is dialed
I would like to have alerts setup similar to the 911 alerts when a specific extension is dialed. For example, if I dial extension 3228, I would like an email and text alert sent to designated people.
2 votes -
Add car setting to RingCentral mobile
A feature to have a setting to silence calls or send calls to voicemail when driving/connected to CarPlay would be helpful and minimize distractions while driving.
2 votes -
Capability to delete a specific recording without the need to delete the call log
Capability to delete a specific recording without the need to delete the call log
2 votes -
Call queue: Need phone not to ring again for 1 min after declining call
When declining a call on my desk phone or iOS app, it will immediately ring again. I need for there to be a 1 min delay for it to ring back.
2 votes -
Itemized Billing for User Extensions' Usage
We would like to see our billing invoice to include the itemized usage for every user extension.
2 votes -
Admin’s of the system need to see if a physical phone is forwarded and to un-forward in the RC portal, and also forward remotely.
There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward remotely. Our last voice system, Cisco, we were able to see this and not have to go to the physical phone. This is not possible to do for us we have many campuses at different addresses. This is very bad customer service when I cannot do my job without driving to go find out…
2 votes -
Calling in number and its voicemail number be left anonymous
For MVP plans, we want a feature wherein once someone left a voicemail, it will not show the details of the caller. For Message-Only Extension it should not show as well the phone numbers that the caller dialed
2 votes
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