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Phone & Messaging

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  1. It will be best to have the option to move messages to a certain folder but still store them in RC App. Example is for Voicemail- a super basic component of voicemail that's been around for at least 5+ years

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  2. hello! I would like to understand if there is any report available in RC Analytics or on the backend that could show us the number of users who never logged into their RC app, potentially along with their RC desktop client software version. I'm speaking here only about the desktop client not the web-based version. Thanks!

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  3. I suggest you have a more simplified version. Working from a cell phone there is to much information crammed into the screen. The chabot iterfears with workabilty. Button to disable chabot.

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  4. It would be nice to play the hold music from desktop phone at the touch of a button. This will be especially useful when a radio station can be played when on hold.

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  5. Many customers use a call flow that allows a caller waiting to be answered in a call queue to press a digit 1 , digit 2 etc to redirect out of the call queue

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  6. Display incoming call for emergency calls when dialed specific number or extension.

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  7. Request: We need to be able to set separate default devices for the "phone" and the "video" functionalities of the MVP suite.------------------These users start a huddle type meeting at the start of the day and need to take other calls throughout the day. That being said, they must not leave the huddle at any point, and must not cut it's audio. The group needs to be able to listen when a specific user of the group takes a call and what happens in that call.Before, they would use Microsoft Teams for the "huddle" part and Ring Central to take calls,…

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  8. The company needs to provision a line to be able to make the phone work using taxicaller app. The other service provider can provision even without authorization ID and can use subscriber information only.

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  9. Hi, We need to get adcourier.com added to the bypass list in the chrome extension, the extension keeps adding a ring central logo to our job postings if that URL is not present

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  10. The current ring on the phone for a group call pick-up is very short. Is it possible to extend to a longer ring or multiple rings? While working in our work areas not paying attention to the desk phone a single ring is difficult to hear and an extended ring or multiple rings would be beneficial

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  11. Hello, A client reached out about the possibility of having the option to include the system speakers and mic to be added to the Speaker and microphone combination section in the desktop application. I called support and they mentioned that the option does not exist. If there is a way to add the system speakers and mic to the combination list, this would allow for a more efficient work process.

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  12. This allow customer to mask sensitive information given while using RC mobile app

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  13. A feature that will automatically remove any user in the Active Directory of the company when they leave the company.

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  14. I am trying to find this feature: AI summarized recordings and voicemails so you can find the right information faster in RC. Can you direct me on how to find this feature?
    It was announce by Steven Zachok

    1 vote

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  15. Why would contacts be being saved on an iPhone titled "via RingCentral"? All of these contacts appeared and were not created by the iPhone's owner. Every one of them is the owner's assigned RingCentral number. It would be best if we had the option hide company contacts when using the mobile app

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  16. more detailed entries in call log like caller hung up and not just missed or stopped

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  17. It would be great to see if someone is avoiding calls by ending the call, sending to voice mail or closing the app.

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  18. For Incoming calls, it would be great if we could see an indicator if the caller speaks English or Spanish.

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  19. CUSTOMER WANTS TO SEND FAX WITH SPECIAL CHARACTER

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  20. Specific alerts for any calls that are not forwarded appropriately (no extensions/forwarding numbers dialed when RC DID receive an external call)

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