13296 results found
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Select users bypass all call recordings
Please add being able to select certain users to by pass all call records no matter who they call.
Especially internal calls, if the CEO or Owner call someone there calls shouldnt always be recorded.1 vote -
Be able to whitelist more than one number at a time
Please make it be able to whitelist numbers more than one at a time in Spam and Block numbers.
1 vote -
Easy Deskphone migration
Migrating a deskphone from a disabled account without having to reactivate or request for releasing the device.
1 vote -
Ability to customize how the system says users' names in dial by name
RingCentral system is mispronouncing users' names, in Dial by name which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
1 vote -
Ability to enable video call recording while answering a call queue call
Screen Agent is working when you subscribe to Contact Center. We wanted to enable a feature where, when a user/extension receives a call queue call ( REX License), they can enable video call recording using their RC app.
1 vote -
Voicemail envelope playback; Incude the caller phone number
Voicemail envelope playback; Include the caller phone number
Currently happening:
VM playback states the date and time of the call, but not the caller's phone number.Sample VM call via email:
Dear Reception main,
You have a new voice message:
From: RINGCENTRAL (650) 918-5352
Received: Wednesday, July 22, 2026 at 9:57 PM
Length: 00:07
To: (778) 654-7732 * 102 Reception mainVoicemail Preview:
"Hi, this is Ritsi from RingCentral doing a test call on your voicemail. Thank you."***On deskphone playback, it only plays the date and time July 22, 2026 at 9:57 PM, from "RingCentral" instead of the (650)…
1 vote -
Explicit Audio Prompt Differentiation for Call Queue / Shared Voicemails via Desk Phone
Current Behavior
When users access their voicemail box directly from a desk phone (*86 or the envelope button):The system only distinguishes between personal voicemails and Call Queue voicemails if both exist simultaneously (e.g., "You have 2 new messages for your direct extension and 4 new messages for Operator Hunt").
If there are only Call Queue voicemails (and 0 direct extension voicemails), the system IVR fails to explicitly state that the voicemails belong to the Call Queue/Operator Hunt extension, leaving users uncertain about the source/intended recipient of the messages.
Requested Enhancement (Desired Behavior)
Whenever a user checks voicemail from a…1 vote -
Enable Number Selection for Special Order Area Codes
Problem Statement
Currently, when a customer requests an area code that is sold out in our standard database (e.g., 770 in Morrow, GA, or 937 in Fairborn, OH), the Telco Team must place a special order directly with partner carriers. Because the partner carrier automatically assigns the available numbers to RingCentral, we are unable to provide the customer with a preview list of phone numbers to choose from. Customers are forced to accept a randomly assigned number blindly.
Use Case
Business customers frequently want to pick a "good number" for their local branches rather than settling for a random sequence.…
1 vote -
AIR forwards call to designated voicemail box
AIR forwards call to designated voicemail box if the caller mentions I want to leave a message or if no one is available. Currently there's no option in transfer by context that forwards to a specific voicemail box
1 vote -
mark call queue voicemail as
Add the ability for call queue members to mark voicemails as dealt with or still needs attention via sms or notes.
1 vote -
Improve Visibility of Cloud Connect Routing Configuration During Troubleshooting
During troubleshooting, it was not immediately apparent that the affected DID was configured to use Cloud Connect. This led to extended investigation into network, endpoint, and audio-related causes before the Cloud Connect routing path was identified as the source of the call delay. Add clearer visibility or indicators that show when a number is using Cloud Connect so support engineers and administrators can quickly identify the routing configuration and determine whether it may be contributing to call flow or latency issues.
1 vote -
After-Hours Schedule Display Clarity
The current "After hours" summary UI displays Mon, Tue, Wed, Thu, Fri after 4:30 PM. We find this confusing because it visually omits Saturday and Sunday, leading us to believe weekends are not covered by after-hours routing (even though they are functionality-wise).
Please update the UI text/visual summary to explicitly state weekend coverage (e.g., displaying Mon–Fri after 4:30 PM & All Day Sat–Sun) so users don't have to guess whether weekends are included.
1 vote -
add a condition in the workflow builder to identify if the caller is in my personal contacts list
Currently in the workflow builder templates there is a template for Voicemail autoresponse:
Automatically respond via SMS to customers who leave a voicemail. However as the website specifies it's not appropriate to send SMS messages to those who haven't opted in. I'd like to add a condition in the workflow builder to identify if the caller leaving the voice message is in my contact list. If they are, they most likely have already opted into messaging.1 vote -
Audit log who and when changes made on a report or subscription
Include an audit log which Performance report or subscription was recently changed, who made the changes and when was the change made. It should also track items which were modified like users or kpi.
1 vote -
Allow Fax-Only Numbers to Appear in "Called Number" Selection for Site Custom Rules
Description:
Currently, phone numbers configured as Fax-only do not appear in the "Called Number" selection when creating or editing Site-level Custom Rules (Site Call Handling) in the admin portal.However, testing confirms that custom rules do successfully apply to fax traffic when the number is temporarily set to "Voice and Fax," added to the rule, and then reverted back to "Fax-only." This indicates that the backend supports fax interactions within custom rules, but the UI restricts selection based on number type.
Problem Statement:
This creates a usability gap where:Fax-only numbers are not selectable in the UI
But are technically…1 vote -
Allow to connect Intercom devices to ATA
Option to connect an Intercom device using an ATA Device connected to an extension.
1 vote -
Additional key line that can be assign to the user extension itself
Ability to assign not just two key line but 4 key line to the user extension itself as its presence.
Example:
User Ext 101 's presence will show as all 4 lines as User ext. 101's name.
1 vote -
wait announcement
Support playback of the "When they are added to queue" announcement without conflicting with While Waiting in Queue settings.
Currently, the admin portal provides an option to play an announcement when a caller is added to the queue. However, this feature does not function as expected because it conflicts with the existing "While Waiting in Queue" settings. As a result, the announcement cannot be enabled and used independently.
1 vote -
rc app
Support playback of the "When they are added to queue" announcement without conflicting with While Waiting in Queue settings.
Currently, the admin portal provides an option to play an announcement when a caller is added to the queue. However, this feature does not function as expected because it conflicts with the existing "While Waiting in Queue" settings. As a result, the announcement cannot be enabled and used independently.
1 vote -
Bulk RingEX License Update for Multiple Users
Description:
We would like the ability to update RingEX licenses in bulk for multiple users from the Admin Portal.
Currently, changing a user's license (for example, from Video Pro to RingEX) must be done one user at a time. This becomes very time-consuming and inefficient when migrating or updating large numbers of users.
Requested Enhancement:
Allow administrators to select multiple users and change their license type in a single action.
Support bulk license changes through both the Admin Portal and CSV/Bulk User Update templates.
Automatically validate license availability before applying the changes.
Provide a summary of successful and failed updates…1 vote
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