9677 results found
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Incorrect CNAM even if it's updated on the system.
Made a test call to a tester account and it works. When they call other RC numbers & other numbers, it shows one of the user's name on it which they didn't set up at all.
1 vote -
Polycom Trio 8300 for Start a meeting in seconds with one-touch join
Option to set up Polycom Trio 8300 with "Start a meeting in seconds with one-touch join" through the Admin portal
1 vote -
Way to search a non ringcentral number to see in which call forwarding it is added
Is there a global search for our account to see if a specific non RC number is associated with any queue or extension
Our main attorney want to know if his cell number is listed as a fall-over number anywhere in the RC system
1 vote -
Presence set different greeting or an identifier when a call is from another user
Way to set different greeting or an identifier when a call is from another user when set with Presence to ring when other users ring.
1 vote -
Queue overflow user status
Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn off their membership in queue "B" even though the option is showing in that queue. This is causing the overflow queue members to always be active in that queue. Need to use call forwarding to queue "B" as a workaround and queue status will work. This means that the call has to wait…
1 vote -
Forwarded calls are recorded in another user's log
It would be beneficial if the forwarded calls were also recorded in the history log of the user who received the forwarded call so they can also check the contact details of the caller. This would be especially helpful when we've set up a main phone number for our clients to call so the team with their own phone numbers could have an equal opportunity to answer the main phone number's calls, and that they don't have to log in to the main phone number's RingCentral app to check the history log.
1 vote -
Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts
Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts
1 vote -
Disable company greeting globally
I want to disable the ability to use the call greeting feature. I have users making the mistake and recording their voicemail in this slot. Please let me know if this is something globally we can disable for our account.
1 vote -
Call forwarding setup
My customer would like to have their reception phone ring once and then their custom greet caller with a message play and finally by the reception phone ringing. This way the customer would get a heads up that an incoming call is coming into the business and give them time to wrap up anything else they were doing.
1 vote -
Ability to assign any digital number from the account to a Message only extension
The customer would like to assign an unused digital number to the Message-Only extension in his account.
1 vote -
Forward voicemail to another extension and follow the forwarded extension's voicemail delivery rules
Problem:
When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.Steps to Reproduce:
1) User Ext. A has voicemail recipient of User Ext. B. User Ext. B then forward voicemail to User Ext. C.
2) Make a phone call to User A
3) Allow the call to go missed and leave a voicemail
4) Voicemail is delivered to the mailbox of User BActual Behavior:
The voicemail is sent to the VM mailbox of User Ext. BExpected Behavior:
The voicemail delivery should follow…1 vote -
Attached recorded calls on a task without downloading the recorded calls on PC
Since the recorded calls are already available on recordings tab on RC app, why not give an option for it to be shared to guest, want to create task assigned to a guest account then attached call recording without downloading it.
1 vote -
Mute Conversations within Inbox
You can mute messages, but would like to also be able to mute items in the inbox
1 vote -
International Calling Guide
Requesting a KB article or a guide for the number type and license for RingCentral products on how and specific destination is available to calls. Also, include restricted areas and caller ID's to use that will not violate the region that is being called.
1 vote -
Show department in contact under company contacts initial screen selection list
Please add a feature to show the users department/title in the initial screen contact list. In larger companies not all users know each other. It would be helpful to scroll through the list to view a person's title for example manager or sales person etc.
1 vote -
Task duration
Be able to set duration on a task and be able to have it visible for more than one day in the calendar
1 vote -
Add Custom Field to Call Queues
Allow a custom field on call queues so that the call queues can be viewed/grouped by a common factor. Allow for the call queues to be grouped by the custom field. Example: Custom field could list the queue manager. Allow for a report to be created based on the queue manager entered in the custom field. Similarly, custom field could allow for grouping by region or district within a site.
1 vote -
Template Application Status
When applying Call Queue template you don't see a status indicator to know when the job completes. It would be good to get an indicator of some type when the job completes.
1 vote -
See Incoming calls in a call queue using Desk phones
See Incoming calls in a call queue using Desk phones.
1 vote -
2 rings
Want to have 2 rings if someone calling my main phone number. The settings that I have on the account now is 2 rings however if someone calling my main phone number I am getting 4 rings.
1 vote
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