12776 results found
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Call origin
Is there a way that ring central can flag the origin of a call? We have 2 numbers pointing to our reception (from 2 different websites) and would like to know where each call is coming from
1 vote -
Include the Poly Voyager 4320 headset to the RingCentrals's recommended headset for the RC app
Include the Poly Voyager 4320 headset to the RingCentrals's recommended headset as it doesn't recognize on the RingCentral app and most of the Users are using this type of model in Poly. I think it's time to expand the supported headsets and update the support site:
1 vote -
To have an Optical Character Recognition feature
Option to have an Optical Character Recognition (OCR) feature that reads handwritten documents and sends them as a file.
1 vote -
Option to add a call queue extension as co-recipients to message-only extensions in admin portal
It would be helpful to have a call queue available option as co-receipients in Message-only extension under Voicemail & Notifications. Admin portal system only shows users extension as available option.
1 vote -
option that no longer requires us to change or edit the their IVR that are tied up with their newly created call queue.
Requesting a feature where all call queues thar are tied up to our existing IVR should be automatically updated once it has been replaced by a new call queue.
1 vote -
Reduce number of rings before trying to the next member
Phone is currently ringing 5-7 times before an agent can answer. What can we do to make sure to answer faster? I guess I want to go over a couple things.
There should be an option to set Number of rings before trying next member to 1-3 rings instead of by the default minimum rings of 10, to make sure the agents can answer calls quickly.
1 vote -
Reduce the wait time in the ring settings
Phone is currently ringing 5-7 times before an agent can answer. What can we do to make sure to answer faster? I guess I want to go over a couple things.
1 vote -
Caller Identification for Forwarded Calls
Description: (User Call Handling)
We would like to request a feature that allows the receiving party of a forwarded call to be notified of the original extension or number the call was intended for including the caller ID. This would help users understand the call’s origin, especially in environments where multiple lines or departments forward to a shared destination.Use Case:
When a call is forwarded—whether through call forwarding rules, ringgroup routing, the final recipient currently has no visibility into which extension originally received the call. This can cause confusion, delays in handling the caller, and difficulty in providing proper…1 vote -
remove 1 automatically when placing an outbound calls
Description:
We request the addition of functionality to automatically remove the leading “1” from phone numbers when dialing, particularly for numbers within the United States.Rationale:
Currently, dialing a number with a leading “1” may result in the following error message:“I’m sorry, it is not necessary to dial a 1 or 0. When calling this number, please hang up and try your call again.”
Implementing this feature will prevent users from encountering this error and improve the dialing experience.
Expected Behavior:
If a phone number begins with “1” and is a valid US number, the system should automatically remove…
1 vote -
Option to show/hide Workflows and Workspace tabs under roles settings.
an option you can enable on the backend to allow us to show or hide the Workflows and Workspace tabs in the role settings? I know this can be done on a per-account basis by hiding the options below the "More" button, but I am looking for a role-based setting.
1 vote -
delegated phone voicemail
BYPASS DELEGATED PHONE Voicemails
For desk phones that are both Delegated and User assigned.
We need to have an option to BYPASS the option to select which voice mailbox we want to access.
There shold be a setting where we can assign USER MAILBOX as the default voice mailbox when checking voicemailCurrent behavior ALWAYS ask for which voicemailbox to access/check
1 vote -
Emergency address per location
Emergency address per location:
We’re setting up Automatic E911 and need to add our Ethernet switches as location sources. According to RingCentral’s documentation, we should be able to go to:
Phone System → Emergency Calling → Automatic Location Updates → Switch Map → Add Switch,
and then enter the chassis ID (MAC), port, and assign the Emergency Response Location.However, in our Admin Portal, the Switch Map tab and related Automatic Location Updates configuration options are not visible at all. We also do not see the toggle for Enable Automatic Location Updates for Compatible Desk Phones under the Status tab.
…
1 vote -
use company main phone number as default number for all extensions when texting/messaging
use company main phone number as default number for all extensions when texting/messaging
1 vote -
A PREDICTIVE DIALING SYSTEM FOR DOMESTIC AND INTERNATIONAL NUMBER
A PREDICTIVE DIALING SYSTEM APP FOR DOMESTIC AND INTERNATIONAL NUMBER
1 vote -
call log to be able to get reports for all the calls that they received from all time
call log to be able to get reports for all the calls that they received from all time
1 vote -
Call Result Code Entered by the User for outbound calls
Call Result Code Entered by the User for outbound calls
In the ringcentral app v1.6.x, is there a way the user can enter a result code such as left message, gate keeper, etc?
Examples
1. User cold calls a number and speaks with the executive assistant but not the person they want to talk to. This would be a call result of "Gate Keeper" meaning a message was left.
2. User cold calls a number and leaves a voice mail.
3. User cold calls a number but did not leave a voicemail.1 vote -
Customer wants to have the option to turn off the Mobile App
The customer wants to have the option to restrict his users from logging into the mobile app.
1 vote -
Google WorkSpace calendar sync with RC mobile app for iPhone
Customer would like to sync the Google Workspace Calendar with RingCentral mobile app for iPhone. Currently this feature is only avaiable with Android devices
1 vote -
Clear Account-Type Identification & Super Admin Use of Own Password to Access User Voicemail
After migration process the portal may have some limitations on how to identify if old or new account
the old has feature that new hasn't and it goes vice versa. Following the recent account migration process, users and support teams are encountering difficulty determining whether an account is using the old configuration or the new one. Both versions contain features that the other does not, and that is old has a way to use the pin of the user but, the new can only use the user's log in password. This creates complexities during troubleshooting, configuration updates, and customer interactions.1 vote -
Unavailable codes for Ringcentral Call queues - similar to Unavailable codes in CXOne.
Create unavailable codes for users participating in Call Queues, that allows administrators to monitor time spent on each unavailable code.
Codes such as Lunch, Meeting, Special Project, or even custom codes for specific team use would be very useful and can allow administrators or team leads to filter these in the Analytics. This would be on par functionality with the Ringcentral Contact Center feature.
1 vote
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