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  1. Feature to allow adding of Operator in Ringcentral call queue. Operator option will allow callers to break out of the menus and speak to a designated person. This feature is currently not present.

    1 vote

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  2. The program does not allow for us to put the company info. in the template. I think this is a disadvantage because you are unable to say who the fax is to.

    1 vote

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  3. We have had great success with the call recordings system with RingCentral, Thank you.What is difficult is when we are searching for a recording but don't have the number. It would be handy to have the columns be sortable (call time, extension, from number)

    1 vote

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  4. i want ALL calls to show up on everyone's phone, then if say our front office employee was out we would hear the call and be able to look on our phone and see whos was ringing and be able to press a button for "Sue's" phone and answer her call.

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  5. New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more experienced representatives, but somehow I get selected for callbacks that RingCX knows and tells me upfront are about electrical issues, when I'm only trained in the plumbing department. Then it's awkward when I have to transfer a customer that I called.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. To fully integrate an office with the RingCentral Teams App the Poly CCX phones should also work with Ring Central when set to the Teams Third Party App

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  7. have its own network recommendation for mobile data,to make sure the line for unstable connection have a better connectionspecially customers are using the mobile app on the gowhen they are driving

    1 vote

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  8. We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?

    1 vote

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  9. Customer wants a swipe option when answering calls instead og pushing the answer or reject button

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  10. On the IVR Menu settings, there should be an option to route the call to a specific extension if the caller enters an invalid selection for nth time.

    1 vote

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  11. On the desktop version of RingCentral, we have issues where if Chrome version 104 is blocked by our web filter it will cause the app to not work correctly, such as not allowing users to enable or disable their call queue status.We want to ask if there is a fix for this as we would prefer not to keep that version of Chrome unblocked for security reasons. We have updated the actual browsers and also updated the ring app to its newest versions so everything is fully updated."This issue only affects the desktop versions of the RC App, I don't…

    1 vote

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  12. Wants to have RC manual translated to Japanese how to setting up an account in RC, its would help Japanese member who wants to start a business with ring central.

    1 vote

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  13. In the RC Mobile App, under the Inbox tab, when pulling up a voicemail the buttons for Play and Speaker are very small, and we would like the ability to make these buttons larger.

    1 vote

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  14. An option to remove/hide the option to install the RingCentral Fax plugin for "print-to-fax".

    1 vote

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  15. a custom tone for each extension when they call internally within the company to easily know that they press the correct extension

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  16. without manually adding their numbers

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  17. RingCentral Desk Phone password change. Polycom desk phone revert back to its default password on the next after changing the password when devices are purchased from RingCentral and is locked.

    Needs to have a way to change password on the GUI without it going back to it default set up even if this is locked under RingCentral.

    This is prone to attack and has security rick.

    1 vote

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  18. It will be a good idea if we have an option to remove a role domain site, as this is for a user who longer manages an account.

    1 vote

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  19. allowing meeting site and performance meeting IDS can be found in the RingCentral Application

    1 vote

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  20. Customer would like the same URL for Web App Classic for login.ringcentral.comMuch easier way to remember the URL and the interface for it unlike the app.ringcentral.com

    1 vote

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