13296 results found
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opt out
Please move the opt out message option to a different location. Or stop the pop out from coming up when the cursor is over it. I click on the bar to type and when it expands up, the cursor moves to the opt out box and a pop up appears, and I can't see what I'm typing.
1 vote -
Provide automatic translation for text messages to the pre-configured language
If my language configured in the RC app is English then I would like incoming messages to be automatically translated to English.
Such a feature can be provided via an configurable option.1 vote -
Separate ring duration for call queue wait time
Submitting feature request in behalf of our Partner. Partner is looking for an option to separate the Max Wait Time in Queue with the number of rings of the members of the queue.
When a call comes in on a call queue, they are looking for an option to have a time settings on how long the calls would be offered to the members on simultaneous ring (ex. 20 seconds), then other incoming calls that would be on the queue waiting to have a different time duration (3minutes). They want the callers to be able to stay on queue longer…
1 vote -
Customizable Bulk SMS with Personalization Fields
Feature Request: Customizable Bulk SMS with Personalization Fields
Request to enhance the RingCentral App messaging functionality to support customizable Bulk SMS campaigns with dynamic personalization fields.
Currently, users are able to send bulk SMS messages, but there is no native support for automatically inserting recipient-specific details (such as first name, last name, or other contact attributes) into each message.
Proposed Enhancement:
Introduce a feature that allows users to create bulk SMS templates with merge/personalization fields, such as:
First Name
Last Name
Company Name
Custom contact fields (if available in contact profile)Example Use Case:
When sending a reminder message to…
1 vote -
customization of call back request message
The callback message sounds too automated and doesn't reflect the personalized experience we want to provide our patients. We would like the ability to fully customize the callback message so it aligns with our practice's tone, communication style, and branding.
1 vote -
Call queue template Primary Agent order
I created a template from the admin portal at Phone system> Template> Call queue settings. I set a list of members in the template in a fixed order, but when the template is applied to the call queue, it doesn't follow the order I set in the template. It would be ideal if we could use the template to set the member arrangement in fixed order routing.
1 vote -
Copy Existing Call Queue Members and Manager Settings
Enhance the Copy Call Queue Settings feature to include Call Queue Members and Call Queue Managers when duplicating an existing call queue.
Current Behavior
Currently, the Copy Call Queue Settings feature copies the queue configuration but does not copy the assigned members or managers. After creating the new queue, administrators must manually add or remove all members and managers.
Problem
This creates unnecessary administrative work, particularly for organizations with large call queues. If a queue contains many members or multiple managers, manually recreating these assignments is time-consuming and increases the risk of configuration errors.
Requested Enhancement
Add an option to…
1 vote -
Granular Role Permission to Hide/Disable Voicemail "Share" Button
Administrator should have the ability to control which user roles can share voicemails,
So that they can restrict the "Share" button to Admins only and prevent standard employees from sharing potentially sensitive voicemails internally or externally.1 vote -
Adjust the width of the call queue tabs to the size of the call queue label.
When there are more than three call queues in the app, please adjust the width of the tabs to the label size so all call queues can be displayed on screen instead of hiding some in the dropdown. Screen shot attached.
1 vote -
Allow Super Admins to add internal notes and assign missed calls to users from the Admin Call Log
Currently, when a Super Admin reviews the global Call Log in the RingCentral Admin Portal and spots an important missed call, there is no direct way to document context or delegate a follow-up action within that specific call record. The admin has to manually copy the number, switch over to the App, create a separate Task, or send a manual chat to an employee. This fractures the workflow, wastes time, and makes it difficult to track whether a missed call was ever resolved.
The Proposed Solution / Feature Request:
We would like to request an upgrade to the Admin Portal…1 vote -
Enable Automatic Call Recording (ACR) for RingCentral CallMe- CallOut Feature
Currently, when a user joins a RingCentral Video meeting using the "Call Me" option, the PSTN call is not recorded by Automatic Call Recording (ACR), even when ACR is enabled for the user's extension. Since the call is treated as a Video meeting audio connection rather than a standard RingEX call, no call recording is generated.
Please consider adding support for Automatic Call Recording on the "CallMe- call Out" leg of RingCentral Video meetings, or provide an administrator option to enable this behavior. This would help organizations meet compliance requirements and ensure that all business calls made through RingCentral, including…
1 vote -
Enable the To and Company Field on the Classic CoverSheet
Enable the To and Company Field on the Classic Cover Sheet
1 vote -
Multiple Incoming Calls Cover the Accessibility of the keypad to transfer the current call
Our call center department has difficulty finalizing a transfer because they have multiple calls coming in. When that happens, the keypad switches to the new incoming call and interrupts the active process of being in the mist of transferring a call and makes us switch back to the active call and then continue with our interrupted transfer. Do you all have a fix for this?
1 vote -
WORKFLOW - Auto-SMS Options
Right now, The system (by default), only allows us to send one (1) sms automatically using the workflow builder. It would be awesome if we can choose from at least 5 templates on what to send.
1 vote -
Pass-Through Original Customer ANI to RingCentral Endpoints
Idea Summary:
Provide a configuration option to pass the original customer's Caller ID (ANI) directly to an agent's RingCentral endpoint (Desktop App or physical desk phone) during a NICE CXone interaction. Currently, the internal connection to the phone (the Agent Leg) forces the display of the generic corporate main number instead of the actual caller's number.The Problem
When an inbound call is routed via CXone to an agent using a RingCentral device for audio:CXone Web UI (MAX/CXAgent) accurately displays the true customer phone number.
The RingCentral Endpoint (B-Leg) displays the Company Main Number because the system treats the…
1 vote -
Automated Loop Detection & Suppression for SMS Channels
Feature Request: Automated Loop Detection & Suppression for SMS Channels
Problem Statement:
When automated queue messages (such as welcome or trigger-based SMS) interact with another external automated system (e.g., a third-party shopping mall bot or an external auto-responder), it can trigger an infinite conversational loop. Because both systems respond automatically to incoming webhooks/triggers, they continually exchange messages.This results in unintended billable SMS charges, artificially inflated queue metrics, and wasted system resources. Currently, the only workaround is to completely disable the queue's automatic welcome messages, which negatively impacts the standard user experience for human customers.
1 vote -
HUD
When I added extensions to HUD (because they didn't pre-load from Call Monitoring Queues), they didn't show. I had to go to Help --> Troubleshooting --> Reset App Data for them to load in.
1 vote -
SMS on Unassigned Numbers
Ability to have the following features when the line or number is unassigned from a user
check any texts sent to the unassigned between a certain time frame including the specific message
check specific number that sent sms to the unassigned number
check the specific message sent to the unassigned number on the SMS logs.
1 vote -
Quo does not have a max number of messages it can store. My understanding is ring central can only store a certain amount of texts and then
Customer is requesting for the features in Quo that are not available in RingCentral.
Quo does not have a max number of messages it can store. My understanding is ring central can only store a certain amount of texts and then starts to delete the oldest ones.
Quo have a easier and more efficient interface is I want to review texts or calls that are being made by anyone or any number in the company.
Quo allows me to see who is sending a message if more than one user uses the same number.1 vote -
Disable the audio capture threshold or increase it
Currently, calls won't be recorded if the system doesn't hear any audio within 1 second after the system says "This call is being recorded".
We need to increase the threshold for this feature so our system has more time to decide if the call should be recorded.
Or
Better yet, disable the threshold so that all calls are recorded.
1 vote
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