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  1. customer is requesting to remove the the option "Last year" from the Download SMS logs as the option is providing confusion between the data retention policy and the option the Download SMS logs which it is not possible to download SMS logs for the past 60-90 days

    1 vote

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  2. We have a desk phone used in a loud warehouse. We need a way to increase the volume of the desk phones volume for the ring tone on inbound calls substantially so workers not nearby the phone can still hear the phone ring throughout the warehouse and come to answer it when needed. We want to connect any speaker attachments or devices available that are compatible with Yealink T46U desk phone model.

    1 vote

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    1 comment  ·  Hardware  ·  Admin →
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  3. For the ability to store, archive, record in another software package, it would be great to be able to Select multiple text messages and copy them (along with name and timestamp), using the same interface where a user can select and delete/forward messages now.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  4. User (A) with call handling incoming calls to another user (B) cannot receive transferred call from that user (B). User (A) sees "currently on an active call on another device"

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  5. Please make the play button in the Inbox for the Voicemail much larger, as large at the phone and text buttons. I cant tell you how many times I have gone to this Inbox to LISTEN to a voicemail and I end up calling the number instead because I assume the phone icon plays the message. Having to search for the play button under the phone number doesnt make sense.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  6. log in on 2 devices with the same user with different roles.

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    0 comments  ·  Application  ·  Admin →
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  7. Add a (?) that tells you what each number actually means

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  8. The customer is using their billing email address in sending faxes however this email is also associated with their 3rd party reporting apps. When they send a fax the disclaimer that was entered in their email body is not showing on the cover page notes. They are using it for reporting purposes.

    1 vote

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  9. Just checking if there is way to see how many times a recorded call was listened to.

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  10. customer is requesting to remove the option "Last year" from the download SMS logs as the option is giving confusion between the data retention policy and the option showing on the interface for downloading SMS logs which only allows for the past 60-90 days

    1 vote

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  11. I tested the texting service to one of the numbers on our inventory( inactive), but it looks like it just goes through with no error message letting the customer know that we would be able to receive their text. I think it'd be helpful to get a text back with an error message.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  12. Allow super admin to specify the RingCentral account phone instead of forcing a bogus temp phone number that no one can remember. Allow assignment of a company number.

    1 vote

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  13. Please reinstate my user management settings. Ring Central has made them very complicated, and now I have to relearn it all to use it. I want to cry. I dont have the hours needed to relearn how to do everything. WHY on earth did Ring Central change everything?????????

    1 vote

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  14. Don't want to be notified as missed call if the call was already answer one of the extension inside the call queue

    1 vote

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  15. customer would like to have access to the version of RC app installed on each user from admin portal

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    0 comments  ·  Application  ·  Admin →
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  16. -This is useful in a way that users does not have to get in their service web accounts to edit their names every time they send a Fax-Would give users security and privacy as they don't want their last names to appear on the Fax Message

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  17. Problem:Currently, there is no way to view a log of inbound calls that have tried to reach the RingCentral server but have failed. This can be problematic for troubleshooting call delivery issues and identifying potential problems with the RingCentral service.Proposed Solution:Implement a new feature that provides visibility of inbound calls that have tried to reach the RingCentral server but have failed. This feature could include the following information:The date and time of the callThe caller's IDThe destination numberThe reason for the failureThis information could be displayed in a log that is accessible to RingCentral administrators. Additionally, administrators could be notified…

    1 vote

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  18. Customer wants to have the feature where they have an option to our portal to change the presence for the whole company phone as general. Its like a button that they can toggled on and off, as easy as that.

    1 vote

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  19. Have an option to turn off notification directly from RC app to stop getting notification when a user log in from a common desk phone

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  20. Ability to filter call logs per site that willshow everything in per site no need to filter the extension as well

    1 vote

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