11323 results found
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DFO > sent a note as either internal or external
Would be helpful to have a way to send a note as either internal or external. While the notes feature is great, it doesn't give us much flexibility in visibility options. This would be helpful so that we can ensure that the people that should have access to the information, should be able to view the notes.
1 vote -
Full access for Free Account Adding Contacts and adding User
Need to have full access for Free Account to add Contacts and adding User like a Super Admin for paid account
1 vote -
Call Presence when there is an outgoing call
I want the call presence feature to work when there is an outgoing call. I do not current use call que because I am using the auto receptionist because I need to be able to use all my numbers for texting. The problem is, because I am using the auto receptionist and not call que, when there is an out going call from my employees phone, I can not see the presence feature of the person I am monitoring. I can only see the presence feature when we get an inbound call and the employee is on the phone but…
1 vote -
Call Recording to be downloaded only the one part like the caller or the receiver only
Call Recording to be downloaded only the one part like the caller or the receiver only
1 vote -
RingCentral MVP Mobile App To Have Options To Turn-off Auto-Signed Out When Inactive for at least 14 Days
RingCentral MVP mobile app user/s is/are expecting to use it anytime they need to without them being signed-out if inactive with the app for at least 14 days. They should have options on how to manage it.
1 vote -
wanted to have a view of the all missed calls from specific number on the App in a separate tab or Icon
Customer wants that if their main number receives a SMS it will send separate or distribute to some or all of their user extension and customer wants to view all call report logs using RC App
1 vote -
Re-arrange list of caller IDs before dialing out in RC app (Desktop/mobile)
Once we dial-out in the RC app, there's a drop down list for caller IDs. Currently, we can't change the positions of the caller IDs in the dropdown list.
1 vote -
After Hours Recorded Message
We would like to play a recorded message for our after hours.We currently get a lot of sales calls out of hours and want to advise callers that no sales calls will be dealt with afterhours - only emergency site access calls will be dealt with.Can this feature be added.
1 vote -
Under contact in RC App, wants to have an option to select number for SMS as default
Under contact in RC App, wants to have an option to select number for SMS as defauldefault
1 vote -
Don't use system same output source for listening music and taking calls
The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the desktop should be separate.
1 vote -
ability to copy / duplicate an IVR item (prompt for new extension)
Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
1 vote -
911 Address / site address applicable for all address fields or address book
Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
1 vote -
Dont Force the App to open when calling through extension
When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Before the changes, when you clicked to call someone, using the chrome extension, only the call window popped up. Now the application and the window pop up, making an extra click to minimize the app with each call. Once or twice isn't a time suck, but when you have to click this fifty times a…
1 vote -
Status feature
You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!
1 vote -
List of Active Feature Being Used.
Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
1 vote -
Tagging White listed numbers
Is it possible to tag incoming calls with a warning?Within our spam filtering our company messaging (outlook/exchange) it is possible to tag an email that is coming from an external sender, not from someone inside the company.Would it be possible to do the same thing with incoming calls from countries that have been added to our whitelist? This might be a good security utility to alert our users when a call comes from a Whitelisted number, to be aware it could possibly be a scam.
1 vote -
Remove direct number and replace as main number only on service web when they click the avatar
Remove direct number and replace as main number only on service web when they click the avatar
1 vote -
Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.
It would benefit the customer for checking the SMS average usage to send the report for the company billing references.
1 vote -
Enable App to return missed calls from number called
Hello, I have seven different numbers that call me. When returning a missed call from the app, it defaults to whatever I last used instead of the number called. In this case, I have to go to the dialpad, select the number called and then go to recents to return the missed call. Is there a way that the app knows what number was called and use that number as the caller ID when returning that missed call
1 vote -
RingCentral MVP App Poll Bot Add-in | Trace Who Added It
Since all users have permission to add applications in the RingCentral MVP App, Super Admins would like to know who added the Poll Bot Add-in. Other bots is listed in the Installed Apps section.
1 vote
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