12776 results found
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Ability to reply to other's SMS.
Is there anyway everyone on my team can have access to all the text messages and be able to reply from one number?
1 vote -
The ring central phone dialer always shows up in my company personal entry screens when someone calls me
Let the ring central phone dialer only come up in ring central app, as I already hear the phone ring, and I always have to minimize the dialer while I'm trying to enter orders.
1 vote -
Pop Out Message, Text, Fax, Video, etc.
The option to Pop Out each of the communication methods. EX: If I'm writing text messages and need to respond to a Message, I have to leave the texting window and bounce back and forth. Adding the individual Test Thread like a Message or Team would be a great start!
1 vote -
ability to customize the automatic opt-out message when the option "add opt-out message" is ticked
Be able to customize the opt-out message when the option "add opt-out message" is ticked.
1 vote -
Allow RC Call Forwarding to Pending Port TNs
While a porting TN is still held by the losing carrier or the port order has not yet been completed, please allow call forwarding from a RingCentral number to the pending porting TNs within RingCentral.
1 vote -
View archived short messages
Currently the app can archive the sms once it arrives at 5000sms, this is very inconvenient, I lost lots of important patient communication. I want the system to have an option to allow me to view the past messages(only SMS needed) even it reaches 5000 limit, at least in my local laptop or phone.
1 vote -
Analytics - DID Data
Goal: To be able to report on each individual wait time for the localized DID numbers that feed into the NSW & QLD Queues.
I am able to find report that gives me a breakdown of call volume
I have searched & attempted to create a report that gives me the induvidual wait times for each Qld1, Qld2, Qld3 & NSW although cannot find exact data.
Is this data able to be produced or due to queue set up of NSW = NSW & Qld1, Qld2, Qld3 = QLD, the wait time is only from the queue its self.
Hope…
1 vote -
RC for google should have direct link to the call settings
RingCentral Google should have more settings that will direct her to the admin portal to set his incoming calls and the like
1 vote -
User level option to delete Team on RC app
allow team members (not only admins) to have the option to delete a Team they are part of.
1 vote -
update History info for calls being forwarded to external numbers
Hi Team,
We would like to request to update History Info for all calls being forwarded to external numbers. Currently, we received a lot of cases that calls are not being forwarded to external numbers if the incoming call display shows the incoming caller ID. But, when changed to the called number the call goes through.
1 vote -
ability to set time notification
I’m getting overwhelmed with emails from you all. Is it a way to condense those?
I would like to still get the emails but have it set up as 1 a day instead of all day.Could you create an option to simply set a specific time for sending all notifications at once on a daily basis?
1 vote -
Send call recordings to email like how voicemails are
Saving call recordings (and voicemails for that matter) is relatively cumbersome, and furthermore the call recordings don't have a great way to keep track of which ones have been downloaded and saved externally except to delete them. I would like for call recordings to be sent to my email WITH the AI notes much like emails are and then I can managing the saving of them from there. This should not be a hard feature to add as an option for users that wish to turn it on.
1 vote -
BT Feature Request: Remove missed call from queue members if answered
For BT Accounts Call Answered Elsewhere status is not implemented yet.
Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.1 vote -
Ability to increase the limit more than 25 members of the call pick up group members
Ability to increase the maximum members per group for more than 25 members of the call pick up group.
1 vote -
Fax cover page receiver Incorrect information
In RC app (Jupiter)
Sent Fax on multiple contact with the same number will always show the first contact saved on the sent list
In Fax cover page of the actual fax, it will prioritize by order alphabetical & number
so if you have 3 contact with the same number like eg, Test 1 test 2 Test 3
in Fax cover page it will be always Test 1 that will show.1 vote -
Super Admins should have the same view of the Phone System tab in the RingCentral app as what they can see in the admin portal.
Super Admins should have the same view of the Phone System tab in the RingCentral app as what they can see in the admin portal.
1 vote -
Option for Super Admins to configure the Auto-Receptionist in the RingCentral app.
It will be beneficial to have the option of configuring the Auto-receptionist setup like changing where the call will be routed to in the RingCentral app and not just the admin portal for the Super Admins of the account.
1 vote -
Share Recorded Link from the Admin Portal
I would like to have the option to share a recorded call link directly from the web portal.
1 vote -
Add option to automatically change user presence status when signed in or signed out in RingCentral app
This will be helpful: Add option to automatically change user presence status when signed in or signed out in RingCentral app
1 vote -
Manually provide call recording disclaimer and record all calls
So you are telling me if I turn off Smart ACR, I have no choice but to have the disclaimer play automatically for every single call and there is no way around that? When I first onboarded, they told me there was a work around. If there is not, I was given false information prior to signing the contract.
Wants to have a feature to do manual call recording, disclaimer, or manually provide it to their client or customer,a nd make sure that all calls are still recorded in the system
1 vote
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