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10496 results found

  1. Show Extension to connect

    Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Notification for RC app should not be showing on the actual iPhone it self

    notification for rc app should not be showing on the actual iphone it self

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Different fields showing in the CTI widget

    Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Decline an incoming call with a text message

    Users have the option to decline an incoming call with a text message set to the caller.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Collecting customer feedback after a call or X amount of calls in the day

    RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that has the feedback feature "on" , to ask the customer to wait after the call ends to stay for a brief survey. Either an automated satisfaction option of scale to 1 star(poor) to 5 start(best) with option to record a brief "voicemail feedback" if customer/caller chooses, such recorded feedback could be assigned to a mailbox email of a RC…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Have a report for call per User in downloading the RAW File

    Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Transfer Contacts from desk phone to App

    I add them to my physical phone contact list (not my cell phone). I want that list to go to other phones and app

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Shortcut for 'Do Not Disturb'

    Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb then CRTL | A. Less clicks are always better

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. RingCentral App: Ability to Turn off Task Notifications

    Using Tasks on the Ring Central App, is there a way to turn off the notification every time someone completes? If we have a number of people on the task, The task actually gets lost due to the number of notifications

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. add a member to multiple call queue at once

    add a member to multiple call queue at once

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Create a web protal for the phones who can't use the app.

    This would be useful to benefit those of us who have older phones. Ring Central doesn't support an app for older phones. Also if someone doesn't have room for an app, they use the web portal on their phone the same as desktop.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Provide the option for customers to stay on an older GUI of the RC admin portal

    . This is for customers who only use the admin portal for fax and checking logs

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. N11 Dialing

    Some customer are using N11 dialing to operator for their business needs

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Correct 2FA voice message

    The 2FA call says to use the "four" digit code, but then gives us 6 numbers. The form requires 6 digits, so it works, but...

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Much easier way to save MMS on RingCentral Mobile on iOS device..

    The current process of saving the picture is complicated as per the customer.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Folder for deleted users

    Would it be possible to add a folder to the deleted Users on the Admin Portal aside from checking it to audit trail only.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Textel integration setup

    be able to support setting up textel integration instead of just referring to textel support

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  18. Adding Paging to HUD-Deskphone

    Adding Paging to HUD-Deskphone

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  19. make data export more user friendly

    there should be explanation or brief description when data export is converted so admins can easily read the data instead of just having number and IDs

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Show Billing Destination Changes (Outbound & Domestic) in Audit Log.

    When Billing-Calling Rates-(Outbound Rates-Domestic Rates) changes are enabled/disabled in ServiceWeb, that these changes are populated/visible in the ServiceWeb Audit trail as there a Security & Fraud implications when the changes can't be seen.If possible this feature enhancement should include email or SMS notification, this way a Super Admin or Security Admin could be alerted immediately as International/Premium rate charges would apply. charges

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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