12223 results found
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Add "Comments" Field to User Details
It would be helpful to add a short note for some user accounts. Things like "on maternity leave until 30 June" or "temporary employee" or "this user has been terminated, but do not delete account pending legal action"
1 vote -
Ability to set a welcome greetings for after hours using User Template
Ability to set a welcome greetings for after hours using User Template
1 vote -
Being able to search for area codes without knowing the county
Enter the local number EG 01778 instead of having to know it is located in Lincs / Bourne
When ordering a new number1 vote -
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
1 vote -
Call Return Notification
Implement Notification for Returned Missed Calls
We propose adding a notification feature that alerts users when a team member has successfully returned a call to a customer who initially missed the call. This enhancement aims to improve communication efficiency and prevent duplicate follow-ups.
Key Benefits:
- Eliminates redundant callbacks
- Enhances team coordination
- Improves customer experience
- Increases overall productivityProposed Functionality:
- Automatically detect when a missed call is returned
- Send a notification to relevant team members
- Include details such as customer name, timestamp, and handling agent1 vote -
Digital lines can be set to Voicemail only not just fax and voice.
Digital lines can be set to Voicemail only not just fax and voice.
1 vote -
Deskphone buttons indicating the Contact Center Max agent status
We need a button on the desk phone that indicates the user's Contact Center Max status, showing whether they are available or unavailable.
1 vote -
Filter Notification
add option to choose which type of notification super admins will receive for non-super admin activities.
1 vote -
Feature Request for User Bulk Edit : Notification for Deleted Users
The issue that was preventing the upload was due to a few users that had been deleted from the system after downloading the user list template. Customer took the deleted users out of the template that he was attempting to upload and was able to successfully complete the bulk edit afterwards
If the system could identify/notify that the bulk edit contained users that are no longer in the system, that would be a great feature.
1 vote -
Create the setting option for message conversations to automatically pop out when someone messages you.
To avoid missing messages it would be nice if the message conversations had the option to automatically pop out in a separate window instead of having to manually pop the window out. And it would be helpful if that window could flash until interacted with.
I also think it would be nice to have an option to have the desktop notifications stay visible until you interact with the conversation that the notification is regarding. Instead of disappearing after a few seconds.
1 vote -
Call Waiting Control / Busy Treatment Options
Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.
1 vote -
Call Waiting Control / Busy Treatment Options
Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.
1 vote -
Move mute button on phone app. I accidently hit it on every call
Move mute button on phone app. I accidently hit it on every call
1 vote -
dialpad
A key dial tone would be nice when dialing a new phone number on dial pad
1 vote -
RingOut
RINGOUT should be included in PERFORMANCE report KPI
1 vote -
Convert the call to a video meeting
Customer wants to have an option to convert the call that they are receiving on their call queue to a video meeting
1 vote -
call logs
deskphones of call queue members should record the call logs of all calls. not just the calls that the picked up
1 vote -
Standardise all login details for the handsets
Can we please standardise all login details for the physical Yealink handsets. We need to regularliy login to the yealink portal to make changes to handsets and need everything standardised please
1 vote -
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is incon
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient
1 vote -
Call Queue 3 Way Calling
If 3 extensions ring on the same call queue, 1 accepted the call, 1 should ring again for the second caller at the same time with the other 2 extensions.
1 vote
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