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10311 results found

  1. Group chat "Teams" feature in RC Phone app

    Please add the Teams feature in RC Phone app just like in RC app.

    1 vote
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  2. Add Offline status to User with Extensions filter

    This would allow the customer to get details on Offline user and the User extension details quicker. Currently offline status is only available under Phone systems > Phones & Devices > Filters > Status offline. This provides and extra step of Admins needingto then navigate to User extensions for USer details

    1 vote
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  3. Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension Users

    Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension UsersIntroduction: The purpose of this proposal is to suggest an enhanced method for delivering temporary login details to new extension users of RingCentral. Presently, the system relies solely on email communication to transmit these credentials. However, we propose the implementation of an alternate method to provide users with greater flexibility and convenience. By incorporating additional options such as phone calls to registered contact numbers or sending temporary passwords via text messages, RingCentral can improve the onboarding experience for new users.Current Method: Currently, when a new extension user is added to…

    1 vote
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  4. Forwarding voicemails to Google Group Inbox

    A feature for forwarding voicemails to Google Group Inbox in the web portal settings

    1 vote
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  5. TRANSFER FROM CXONE TO RINGCENTRAL SHOULD SHOW THE TRANSFERRING SKILL

    I'd like to request an enhancement that will improve integration between CXOne and RC MVP. Our staff have reported that it would be beneficial if calls inbound to MVP from Contact Center referenced the Skill making the transfer, instead of listing our main line for every call transferred in this manner.

    1 vote
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  6. Setting up PIN code to access after hours line

    We currently have our phone tree set up with an option for patients to select an emergency line to get through after hours. The issue right now is that anyone that calls the office line can get through the phone tree and pick the emergency line and get through. We need to set up a PIN code to give registered patients so that they are the only ones who can get through to the emergency line after hours.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. park groups custom MOH

    I need to have a custom MOH on park groups

    1 vote
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  8. bulk notification update

    I'm trying to disable the option "Send an email when a phone is added" on all users account. It is not an available option within a template. Please have an option to do this in bulk. Also, an option to disable notifications to users temporarily.

    1 vote
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  9. Ability to search/filter by events in groupchats.

    our team uses ring as our primary communication method.When a team member has vacation time and or just will be out of the office for a period of time they will create a new event within ring central and send that event in our team chat. This is great however the events get lost very quickly when we use the team chat as normal.I would love to see something that allows us to filter by these events to see what days the team will be unavailable ect. Similar to how all team member can see a pinned comment.cheers

    1 vote
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  10. Password in sending email to fax

    Customer would like to have a feature wherein sending faxes via email is protected with a password

    1 vote
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  11. ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app

    ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app

    1 vote
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  12. The ability to change the ringer on the mobile phone app

    It would be nice add a different sound to the Ring Central Phone app like you can the on the actual phone.

    1 vote
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  13. IVR numbers ring as a presence on the softphone

    Option to Add IVR as presence so that if it does not get answered, call is routed back to the IVR.Customer's verbatim: We have calls that come in to an IVR on the MVP side. There are a number of options, for reaching members of this team. We want a way to make this number ring as a presence on their softphone and in the event they do not answer, it goes back to the call routing.

    1 vote
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  14. Option to Disable TCR Voicemail Reminder

    Add an option to disable TCR voicemail reminder.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. RC mobile app using IOS doesn't have the option for park

    Customer said that there should also be an option to park call using IOS RC mobile app

    1 vote
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  16. Ability to have the option to add music to the background of an automated voicemail

    does Ring Central have the option to add music to the background of an automated voicemail?

    1 vote
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  17. Text messaging feature to be a way of supporting customers.

    Wanted to take advantage of the text messaging feature of the account for a chat support-like of their company.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Edit or customize the results section on call logs at SW

    Has an option to Edit or customize the results section on call logs at SW

    1 vote
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  19. export detailed view report

    CX verbatim: I need the ability to export the detailed report view that shows the call flow.I was able to download the report, but it does not show me what IVR menu selections users make.

    1 vote
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  20. How to see user session locations, active apps.

    I'd like to add or request a features where his RC app sessions are logged in, device type, as well as any app integrations that are being used.

    1 vote
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