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  1. Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC as well.

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  2. If you program park keys as a presence key there is no park hold recall timer. Ring Central only offers park hold recall for global park keys and not for the presence park keys.

    1 vote
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  3. External caller transferred to an extension that would just ring a pager and hang up.We have a phone line displayed outside of our shop that a truck driver can call from their cell phone. The idea would be that the driver enters an IVR menu and is promted to press 1 (helps avoid spam too.) After pressing 1 a loud speaker such as the Algo 8180 inside the shop will ring once or play 1 audio file and the caller would then be sent to a message and the call is then disconnected.Sometimes our shop is noisy and the regular…

    1 vote
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  4. all other CRM seem to be available, why not CapsuleCRM

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  5. In previous RingCentral DialPad versions, my caller ID remained viewable throughout an active phone call.On this newer version (Web: 22.3.30.1620 2022-09-19 17:44:15), I was hunting for my caller ID while I was on an active call. In the conversation, a conference call was placed to a third party; then, a voice message was needed. In the voice message, I fumbled with leaving my callback number. I don't make too many outgoing calls, nor do I call myself. When I needed to know my caller ID in that instance, it was not available. My reflex on the older RingCentral app was…

    1 vote
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  6. Hi as a company that uses property ware a lot. We need to have a way to synchronize Property ware to Ring Central.

    1 vote
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  7. Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.

    1 vote
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  8. 1 vote
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  9. Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be enabled for adding to queues etc.

    1 vote
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  10. I would like to be able to use the click to call function in my CRM, but there is no app or add in for microsoft edge.

    1 vote
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  11. Add idea/feature for the Announcement on Start for On Demand Call Recording, can it be customized per a phone line user? Feature Idea request. Allow each phone line to have a customized Announcement on start On Demand Call Recording, instead of the same message across the entire company phone lines. But asking if Ring Central Admin Portal can allow even further customizing Announcement on Start for On Demand Call Recording for a subset of five to ten phone lines for a longer Announcement on start for On Demand Call Recording.e entire company phone lines. But asking if Ring Central Admin…

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  12. Increase from 10 to 60 or more

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  13. When an incoming call appears on the screen of my Yealink phone, the caller's # is just one long string (i.e., 1234567890 vs 123-456-7890), which makes it particularly cumbersome (to me anyway) to try and copy it down.

    1 vote
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  14. When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, any setting other than 0/0 results in the physical phone ringing after a delay, but 3/15 (and all higher settings) does not. What's up with that? lolThe real action of these settings may be revealed in the Admin section of the mobile app, where the description of this same setting is quite…

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  15. When preparing a fax in the desktop app, the fax cannot be previewed prior to sending. This feature would be very useful to make sure it is correct prior to sending it. (FYI, Fax is not included in the Product Line below)

    1 vote
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  16. I cannot download the Ringcentral App on my Chomebook computer since it does not have Windows. Ringcentral app does not support the ChromeOS operating system.

    1 vote
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  17. The green bubble next to your name, it would be helpful if it changed to yellow when you hit send on a call while you're waiting for it to connect. Then others can tell that you're dialing and not interrupt by calling them.

    1 vote
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  18. My customer said "It is a PDF document. I open it and then print at using the ring Central printer. It opens and leaves me a place to put in a phone number on the old RC PHONE. That part is not happening anymore in the RC APP.

    1 vote
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  19. I have several customers that need the public parking hold times to extend from 5mins to 15mins or longer

    1 vote
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  20. Share Daylite contacts (People & Companies) with Google based on a Group.

    1 vote
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