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  1. It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.

    1 vote
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  2. Much better if we have this option. So if someone dialed one of our direct numbers and our customer service associate was on the phone with another customer that would put the person calling into a queue to be answered as soon as they were done with their current call.

    1 vote
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  3. We are looking to identify calls at a 5 minute benchmark, but there is no standard reporting between 60 seconds and 10 minutes

    1 vote
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  4. I have the option to add a different contact name using the same number but when sending a fax using the RC phone up, it detects the first contact I added using the same number when resending a failed fax. On the call logs if the fax was sent successfully the name is showing the first added contact using the same number.

    1 vote
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  5. We recently white listed an area code and our security head would like to have us be able to limit any toll charges to limit potential fraud damage by month, etc. We'd want to be able to pick the area code, and then pick a dollar amount to limit our charges for the month from that area code. I think also allowing the ability to enable/disable white/black listing numbers would also be a good tool. Thank you.

    1 vote
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  6. We have some users that their extensions are programmed to forward to a call queue if they do not pickup after 6 rings.This is causing two serious issues.1. If a call comes in and they hit the VM button it will just bounce to the call queue and NOT leave a VM in their VM.2. If someone else tries to send the call to another users VM then the call simply dies with a message "I am sorry no one is available to take your call." and the call drops.----------option to still leave a vm

    1 vote
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  7. option to remove beeping sound for on demand call recording

    1 vote
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  8. customer should be receiving updates
    via email for the devices they are using
    if there is any instance that they should not
    be updating their devices or if there is any known issues on their device

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  9. Customer is looking for ring in order when calls routed to Call que, customer want to route call in order not in sequential or simultaneous.

    1 vote
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  10. Although 04 is commonly with mobile numbers in Australia, hopefully RingCentral will have 04 numbers available as well.

    1 vote
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  11. In the platform it is possible to have different opening hours for call queues (from Monday to sunday). It would be pratical to add one more slot in the middle of theday for lunch time, sometimes a place can close for lunch time and it is not possible to have different slots in a day (for example 8am to 11am and 1pm to 7pm on Monday instead of 8am to 7pm)Right now this can be handled via each call queue with personalized rules but it would be more efficient to handle this via call queue templates to avoid having to…

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  12. RingCentral appExample: 3 callsWhen several calls are on hold, the app detects the last call as the "Active Call" even if you hold the last call and go to the 1st or 2nd call. So when attempting to merge the 1st and 2nd call, it will still merge the 3rd call when the merge button is clicked on the 1st or 2nd call.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Ability to have a custom role that can create a company custom rule and choose specific Groups where the call forwards while at the same time, the role should not have access to Phone System>Groups from the admin portal.

    1 vote
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  14. The customer wants to remove the keyboard shortcut because when the users change their status from accept queue calls to do not accept queue calls and hit the space bar it will return to available and this is only happening when they click their profile and hit the space bar on their app

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. have the option to remove or rearrange the icons showing under the contacts for RingCentral app

    1 vote
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  16. Allows the Super Admin to have full control with there settings and Standard users could not change there own settings since it was already configured by the Super Admin

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. 1 vote
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  18. If we need to re-install the mobile app or clear browser cache (app.ringcentral.com) we are forced to setup our custom fax covers again. Tedious for end users who have different/multiple custom fax covers. Support stated that all the custom fax covers are stored locally on the device (iOS, WinOS, etc). Would be nice if they were stored on the users extension in the admin portal, eg. https://service.ringcentral.com/application/users/users/default/??????????/outboundCallsFaxes/faxSettings, and as such would be accessible wherever they are signed in.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. all incoming calls outside the company number will be forwarded to the receptionist, and all incoming calls calling from the direct line of the user's inside the company will be forwarded to the same receptionist, and then the receptionist will transfer the call directly to the user's direct line.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. It will be very useful if ringcentral offers an option to also add a virtual Mobile number as many applications out in the market are offering such as Ykee

    1 vote
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