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10307 results found

  1. The customer would like when putting a call on park and then picking it up to display the total time of the call, not start a new time.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. From the IVR menu, give the caller the option to receive a chat link to start a chat with a bot. The link can be organic ring central or to an external service.

    1 vote
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  3. This will beneficial to admins that only wants to receive notification during after hours.

    1 vote
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  4. A call or text comes in and you know it’s spam. The mobile app doesn’t have a quick way to add the number to the Block Number list. In fact, adding this “new” idea was a painful process via mobile as well. It’s as if you don’t want the idea or feature.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. This is beneficial to the Admin since they won't check the users in the account one by one to identify who is the owner of a specific Hode Code.

    1 vote
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  6. We had the option to add custom roles but an account change caused the "Add Custom Role" to vanish as per the support agents. A tier 2 case was created and then filed another feature add-on request to get the feature activated on the account again which should not have happened if RC keeps features regardless of any updates with the plan or system.

    1 vote
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  7. Why don't we have the status of the person (online, available or disconnected) when I dial a number from the numeric keypad as specified: "enter a name or a number"If I type a name, I retrieve its status (green, red or white)If I dial his direct number, the system find his name in the directory but not his status : online or availableIt's still very very annoying !

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. to transfer voicemail to another deskphone

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  9. Customer is looking for reports to identify who's users is keen of using RC app or external device to answer call or SMS during business hours. it will help us to make sure that our company policy is being followed.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Support Bose Headsets so I can answer calls when I am not right in front of my pc by using the taps supported on the headset

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Desired behavior: To be able to customize the order or list of "On Call more menu". - To be able to move options on the menu list based on the commonly used option when thj user is on a call. - Example: A user commonly uses RingCentral app to transfer calls. The user would like to have the Transfer at the top of the list for easy visibility and navigation.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. If you are marketing your services to a corporate environment, why would not include speed dials to the online versions of the product. I think the addition of user programmable user hotkey/ speed dial settings would be easy to implement and a great feature.Shift + Alt + 1 = Speed Dial 1 Shift + Alt +2 = Speed Dial 2...........Shift + Alt + 0 = Speed Dial 10 (or VM)But absolutely let the users have more control over the actual hotkey configuration that works for them.Thanks!

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. We have a customer with Mitel 485g phones along with button boxes. We go live in a week and need to have this feature enabled.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. I have created a lot of personal contacts. With Ring Central if I need to make a change like update the phone number, I have to first delete the contact and then create a new one for the correction or update to take effect. The ability to just update or edit the already created contact would be great.

    1 vote
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  15. Is there a way for me to export all of my voicemails? I have a folder that I keep them in but I don't want to download them one by one

    1 vote
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  16. Would like to request for an option for Host of an audio conferencing to have the capability / Key press / command or shortcut to admit participant manually. to have manual waiting room before initiating the actual audio conference.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Would like to include the license type of each user on reports when downloaded from the Admin Portal.

    1 vote
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  18. Allow Option to Disable Call Recording on RingCentral for HubSpot

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Currently customer is getting the green check mark status when they make outbound calls using - a toll free number.But once they call a mobile/landline - the green check mark status is not showing at all.they would like to get the green check mark status to all types of lines they call when they use the toll free number.

    1 vote
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  20. Must have a separate option for each User on their Admin Portal to avoid confusion if the notification they receive is for Fax only, Missed Calls, SMS or Voicemail.

    1 vote
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