12226 results found
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Including GPS coordinates in an Emergency address location
Including GPS coordinates in an Emergency address location within RingCentral is crucial for enhancing the accuracy and speed of emergency response. Here's why:
Precise Location Identification: While a street address provides a general location, GPS coordinates pinpoint an exact geographic location. This is especially important in situations where:
Addresses are difficult to locate (e.g., rural areas, large buildings, multi-tenant offices).
The caller is unable to communicate their location clearly due to distress or an emergency situation.
Faster Dispatch Times: With precise GPS data, emergency responders can be dispatched directly to the caller's location without needing to spend valuable time…1 vote -
Fax Coverpage Should Display All Recipient Numbers
Received faxes only shows single number. This should be fixed and all recipients should be displayed on the "To" field of the fax coverpage.
1 vote -
Ability to add or remove the number from the Caller ID list on the RingCentral application
Wanted to be able to add or remove numbers from the Caller ID list when calling from the RingCentral application
1 vote -
show the contact number of the person on his contacts without needing to click on the name
customer would like to show the contact number of the person on his app contacts without needing to click on the name
1 vote -
Have the feature Preserve Caller ID after call transfer available for DT accounts.
Service parameter = Preserve Caller ID after call transfer should be available in SCP
1 vote -
lowest bundle for SMS down to 500 sms bundle
lowest bundle for SMS
1 vote -
Ability to change number in Click to Dial (Google Chrome Extension)
Ability to change number in Click to Dial (Google Chrome Extension)
1 vote -
More than 1000 participants for conference calling
More than 1000 participants for the audio conference calling. They are able to join via dial in, using the host code or participants code but they can only join up to 1000 participants including the host and wanted to increase the number of participants for the audio conference calling. Wanted to have a license or a feature that can have this feature to be available with RingCentral. They wanted to have more than 1000 participants that can join their audio conference calling.
1 vote -
Custom Rule Greetings
We use the custom rules for holidays and all sorts of scheduled and unscheduled closures in our queues and IVRs. As an example our offices closed yesterday at 2pm due to heavy lake-effect snow. Adjusting my "Weather Closure" rules is easy and it works great (even if the staff queue managers never do it themselves).
However, what we don't have is an easy way to inform callers about the reason for the closure. The queue is simply closed, callers get sent to voicemail, and that's it.
I could re-record the Call Queue Greeting, but that's not a good solution for…1 vote -
1 vote
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Poly Trio 8300 to auto provision using WIFI
customers who opted to use and/or change to Poly Trio 8300 for its WIFI functionality hits a roadblock as they expect the WIFI functionality to work before or during provisioning. The phone must be connected hard wired first and does not instantly connects to WIFI.
Does not work if their setup does not ethernet set up
1 vote -
Have an option to download the fax on different format
Include an option to download faxes in different formats from the admin portal, as currently users are only able to download them in PDF format.
1 vote -
Shared Line
Hi Team,
The customer would like to have the devices on shared line group to have an option/feature to be rung in order just like a regular extension with a license.
1 vote -
Retrieving Files from a Free Account
Customer wants to retrieve all the data from Free Account including attachment files, photos and documents.
1 vote -
Presence
The customer wants to share his desk phone for his user extension ( added as presence ) to make outgoing calls and change the login credentials at the same time.
1 vote -
Call Park | See the Actual Location (address)
Ability to see the Actual location or address of the caller not just the location number.
1 vote -
When each CQ member's direct number is dialed, it should be able to forward the call to the same CQ.
We have 3 extensions for the Site Ext. 6000. Those 3 are a member of the CQ Ext. 6080. We wanted when each member's direct number is dialed, it should forward the calls to the same CQ Ext. 6080.
1 vote -
Ability to include same direct number and use it as part of group within a ring group so it will keep ringing once call reaches the next gro
Ability to include same direct number and use it as part of group within a ring group so it will keep ringing once call reaches the next group
1 vote -
A separate window to see the camera while sharing the screen using the mobile app
The customer wants to see herself in the camera in a separate window while sharing her screen.
1 vote -
BT FR - Additional Supported phones for key customization
I would like to formally request the inclusion of the Poly VVX350 and Poly VVX250 models for customizing soft keys using a key template. Currently, only the Poly VVX450 is compatible with this feature, allowing the addition of external numbers on Presence. Expanding compatibility to include the VVX350 and VVX250 would greatly enhance the flexibility and functionality of the system.
1 vote
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