13296 results found
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Voice Type selection in Prompt Library
Option to change the voice type aside the option to record using their own voice. Customer looking for option lie selection of voice like Female Voice 1, Female Voice 2 or Male Voice 1, and Male Voice 2.
1 vote -
AI-driven front line for incoming support calls sync with Zendesk
I've been having a look at your AI Receptionist feature. I wanted to get in touch to see if the workflow we have in mind is doable, and if so, how we'd go about setting it up.
Essentially, what we're after is an AI-driven front line for incoming support calls that can:
- Greet the caller and let them know they're speaking with an AI assistant
- Ask them to describe their issue
- Capture key details like customer name, issue type, and device (e.g., laptop or tablet)
- Automatically create a support ticket in Zendesk with that information, including priority and full call…
1 vote -
Chat Summarization
A way to summarize chat messages received over the course of a day for people too busy to read each message that gets sent to them.
1 vote -
Persistent Wallboard Access for Performance Dashboards
I am writing to submit a feature request regarding the accessibility of the Performance Reports (specifically: https://analytics.ringcentral.ca/performance-report/default/users)
The Problem:
Currently, the customer wants to display this dashboard on a wall-mounted monitor for their technicians to monitor real-time KPIs. However, the URL requires a manual login every time a session expires or a browser restarts. This is not feasible for a headless display or a shared office screen, as it requires an admin to manually enter credentials on a public-facing device.The Request:
We need a way to generate a Secure Public URL or a "Wallboard Mode" Token. Specifically:Persistent…
1 vote -
Workflow Builder on RingCentral Mobile App
Be able to create workflows from the RingCentral Mobile app.
1 vote -
when call enters user extension, pressing zero should go to voicemail of the extension
when call enters user extension, pressing zero should go to voicemail of the extension
1 vote -
Customize Call and SMS Reporting
We would like one report that shows us Username, Ext, Company, # of Inbound Calls, # of Outbound Calls, # of SMS Inbound, # of SMS Outbound, within a month.
1 vote -
Please add a hipaa disclaimer to a fax cover sheet
Please consider adding a HIPAA disclaimer message to a fax cover sheet. This would be very helpful for those of us that need to send PHI via fax.
1 vote -
Ghost Recording Line
Subject: question about recording a line
Description: We have an unusual request. We want to be able to call into a line that will start recording and give some folks access to it to pull the recordings. The idea is to conference in a call to it for recording that is outside of ringcentral. It appears we can auto record but it must be assigned to a device or app. Note, a live person will not be picking up this call, I need a way to auto pickup and record. What kind of options do we have?1 vote -
Auto-Revert to Default Voicemail After Scheduled "Forward All Calls" Period
Customers are following the exact same process they always have. Previously, the system would automatically disable the temporary forwarding rule and restore their original default voicemail once the scheduled timeframe passed. Request for system or feature enhancement to auto-revert to default voicemail in Admin portal and RingCentral app
1 vote -
preserve caller id from main number to operator extention to user
Hi Team! Hoping for your consideration on implementing this feature.
When a caller calls the main company number and the call gets answered by the operator extension then gets forwarded on any other user extensions on the account the Caller should retain their Caller ID.
All extensions are using Deskphones (POLY)
1 vote -
I get a lot of junk texts and junk faxes. However, to confirm that they are junk, I have to open each one look at it and then delete it.
I get a lot of junk texts and faxes. To confirm that they are junk, I have to open each one and look at it, which is a slow process. As a consequence, I have left all these junk messages in my queue and worry that some non-junk is lost in that mess. It would be helpful if there were a way to get a better faster, preview of faxes and texts and quick access to a delete button for them rather than having to go down a menu level
1 vote -
Admin view of Call logs from the Mobile App
Admin view of Call logs from the Mobile App
1 vote -
Add a Notes section in porting format so that we can explain what needs to be done
I am having a very difficult time with several ports because I can not type notes on what needs to take place. In lieu of that I end up in a bunch of back and forth emails with the porting team because I sent emails stating that the loosing carrier would like certain verbage put in notes and your porting team ignores it and this is leaving a very poor taste is new customers mouths. Please do better!
1 vote -
Automatic Reply When MSM is sent and cannot be received
We do not have MSM enabled for our users. We would like to have an automated message sent letting the person who sent the MSM know that the message cannot be received. It would also be great if we could be alerted when a MSM message was attempted to be sent to one of our numbers and who sent it.
1 vote -
assign feature key
Please add Forward to the Assign Feature Key options that include DND, Intercom, Page, Directory, and Redial. We have a need to enable/disable Forward to the same number every day and would like to have a button on the main phone screen to do so.
1 vote -
App option to adjust call handling rules based upon Outlook Calendar sync.
The ability for call handling settings to automatically adjust when a user’s Outlook calendar status indicates they are “In a Meeting.” At present, the integration updates the user’s presence to “In A Meeting,” but calls are still routed through, leading to interruptions.
To prevent this, users must manually set their status to “Do Not Disturb.” It would be highly beneficial to introduce a configurable option that automatically routes incoming calls to voicemail when a user is marked as “In a Meeting.” This enhancement would streamline the user experience and reduce the need for manual intervention.
1 vote -
Merge recording and AI notes warning message
When the customer is in a call with an agent, he would hear 2 separate system messages to signal him that the call is being recorded and that RC AI is taking notes of the call.
Would it be possible to merge the 2 system messages into one when recording and AI notes is automatic on all calls ?
It would be less confusing for the customer
1 vote -
Allow call queue member to update the call queue's voicemail greeting/prompt.
Allow call queue member to update the call queue's voicemail greeting/prompt.
1 vote -
increase on the ablity of of text to send bigger files
increase the size of data we are abel to send from 1.5 MB to 5.0MB
1 vote
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