Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10769 results found

  1. Google Voice - Calls started from this device's phone app.

    Under the settings on Google Voice App. there is the option for Calls started from this device's phone app, allowing the user to use their Google Voice number when calling from their device's Native phone app. It allows the user to use their Google Voice number for all calls, never, or ask user before each call initiated from the user's native phone app.This would also be great if you could implement this same option into the user's native SMS app as well.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Allow swapping manually provisioned devices via admin portal

    Having phones registrated using the SIP settings should allow manually provisioned devices to be swapped on the admin portal

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  3. Allow multiple domains to be restricted from signing up on their own.

    We have 'Allow users in your email domain to sign up on their own' set to No in our Administrative settings and it works well for the primary domain. The problem is we have another part of our organization under a different domain that also uses RC and I can't restrict that domain from signing up on their own, so sometimes they do.What happened recently is that we have a corporate email under this 2nd domain that's been invited as a Guest user, and I can't manage the account. It's akin to a personal account now and now I have…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Change outgoing Caller ID on the fly when call is initiated outside the app

    If I'm not using the RingCentral dialer, and initiate a call outside of the app, the caller ID used to make the call is the default one. There's no way to change this on the fly. There are many times when I want to use My individual caller ID as opposed to my company caller ID, or vice versa. If the calls being initiated from outside the app, it's not possible to modify this.

    What I think would be a great option, would be to have a setting toggle for prompt for caller ID each time a call is placed.…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Easily move numbers between Sites from "All Numbers" page

    Customers would like the ability to easily move phone numbers from one site to another from the "All Numbers" page in the admin portal. When admin clicks on a number in the "All Numbers" page, on the details page that the admin is directed to for the selected number it would be helpful to have an "Edit" button giving the admin the power to assign that number to a new or different site from that individual number's details page.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Call transfer on mobile

    It would be ideal to have the ability to try to warm transfer to multiple people without having to take the customer off hold with each person you try.Right now, if i need to warm transfer on the mobile app to someone in my sales team but they are unable to take the call, I have to take the customer off hold and then start the transferring process again. It is not a seamless transfer for the customer or the person trying to transfer the call. The customer should be on the hold the whole time until you can successfully…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. An ability to create call forwarding profiles that can be recalled based on scenarios

    It would be great if it would be possible to have quick-recall call forwarding profiles to allow calls to my extension to behave differently when activated (in addition to the existing availability states). Say, I want a quick recall button for "I'm at a conference" which would quickly change the forwarding rules to go straight to another coworker in that situation, and then being able to quickly change that to another setting, say, "Desk phone only" which doesn't call forward to anyone else and does not allow calls through to the Ringcentral app. I know this can all be done…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Shared Status directly shown in the HUD

    Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Group Memberships to include Ring Groups

    It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. 3 extensions or phone numbers in one application

    To have an option to log in to three extensions in one application.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Please Add a Downloadable RingCentral App for Macbook M2 Chip

    Dial Pad is missing in M2 Chip when RingCentral Desktop App is installed.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. report Phone related bugs by clicking a link with the Unified app

    ability to easily share recordings with guest participants. Currently host needs to download and find a means to share the file with a guest.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.

    To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.

    1 vote
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  14. Ability to export Site Caller ID field data from MVP Admin Portal.

    With the importance of CNAM and OB Caller ID, having the ability to:1) visually see Caller ID field data for each site as a column under Admin Portal > Phone System > Company Information2) have the ability to export Caller ID field data by site for an overview to know if the Caller ID needs to be updated based on company changes or acquisitions.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Custom Key Combination to turn off or on call forwarding on Polycom Deskphone

    Ability to assign combination key to turn off or on Call forwarding setup on Polycom Deskphone

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  16. Add a filter button on the download all numbers

    Hi teamCan we add a filter button on the download all numbers so that the customer can select which area code or location of the numbers they want to download?It seems that the only option on the Phone system tab > Phone numbers > All numbers > 3 dots is the download all numbers and no option for the customer to choose which numbers they would like to download.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Generate a Report of Abandoned Text Messages

    Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…

    1 vote
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Categorize the calls received

    CSR should be able to Categorize the call to a predefined set of call types. (Ex: General, account login issue, Task-A, Task-B). As and when the CSR is talking to the customer they should be able to quickly select the type of call.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. to remove the device contacts option from personal contacts via rc mobile app

    to remove the device contacts option from personal contacts via rc mobile app as cx might accidentally mixed all her contacts from her phone

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Call history on the Polycom VVx450 to set in All calls

    Can easily check the call history on the phone device

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 479 481 483 … 538 539
  • Don't see your idea?